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“Great location -- Front desk staff lacking” 4 of 5 stars
Review of The Westin Key West Resort & Marina

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The Westin Key West Resort & Marina
4.0 of 5 Resort   |   245 Front Street, Key West, FL 33040 (Formerly Hilton Key West)   |  
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Ranked #31 of 46 Hotels in Key West
Needham, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great location -- Front desk staff lacking”
4 of 5 stars Reviewed July 30, 2013

The hotel has an excellent location. Our room was spacious and had a beautiful view. The a/c was very noisy, and it kept waking me up as it went off and on during the night. Except for the front desk staff, everyone in the hotel was helpful and friendly. The concierge was terrific. Overall, I would stay here again, but I was very disappointed in the check-in and check-out. The hotel was full when we arrived, and they made it seem like they didn't really care about making us feel welcome, because there were plenty of other people willing to stay there.

Room Tip: Our room had a view of the pool and the water beyond. A/C was very noisy.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,594 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (381)
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English first
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 30, 2013 via mobile

We decided to take a quick trip down to Key West FL. from our hometown of Ft. LAUDERDALE FL. What a great decision that was after the nice experience at this resort. From the moment we arrived everyone was super nice and helpful. The check-in process took longer than usual but it might have just been because we had 2 rooms. The hotel was literally right off Duval Street which is a great location. The best part of the trip was when Royal Caribbeans Majesty of the Seas pulled up at the dock right behind the hotel. I am a huge fanatic of Royal Caribbean and this made the whole trip. I would definitely come back to this resort again in the future.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review, August 21, 2013
Dear Guest:

Thank you for taking the time to write this review. We are delighted to hear you enjoyed your stay and look forward to your return visit!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 26, 2013

Our room overlooked the water where the scenery was always changing. Beautiful and relaxing. A cruise ship pulled up outside our balcony one morning - cool, but a bit of a surprise! Had a nice breakfast at the restaurant overlooking the water. Spent one day over at Sunset key beach. It was nice and quiet, but the sand has a lot of coral/stones which is a little tough on the feet. Overall, great experience.

Room Tip: Get a room on the water!
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review, July 30, 2013
Dear Guest:

I have read your review. We are happy to hear you enjoyed your stay at the Westin Key West Resort and Marina and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stavanger, Norway
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 25, 2013 via mobile

The Westin is a good choice in Key West with perfect location for the sunset at the terrace and then later a short walk to Duval street for food and drinks. It is also central located for many activities at sea. Rooms are big with high quality as the rest of the resort area. A good choice!

Stayed July 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review, July 30, 2013
Dear Guest:

Thank you for the positive review. It is always great to hear that our guests enjoy themselves during their travels.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawrence, Kansas
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 24, 2013 via mobile

I really agonized about wether to book here or at another hotel. I am so happy we stayed here!! The hotel itself is in a great location, close to Duval St and several other major attractions. And yet, even with the proximity to Duval and the sunset pier, our room was quiet. I would recommend this hotel to friends and family.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review, July 30, 2013
Dear Guest:

We are so glad to hear you enjoyed your stay and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Mitchell, Alabama
Top Contributor
110 reviews 110 reviews
14 hotel reviews
Reviews in 50 cities Reviews in 50 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed July 21, 2013

I stayed at this hotel a few times when it was a Hilton. On this trip I chose the Westin both because of previous stays and due to poor reviews of the two Waldorf properties on the island in spite of the fact that I am a loyal Hilton Honors customer.
We had a room with a balcony with a full water view. It was excellent! Very comfortable and quiet with a great view of the sunset pier and the waterfront.

I recommend this property to anyone staying at Key West. The location is great and the property has all of the amenities you need or want in a top hotel

Room Tip: The restaurant does a perfect eggs benedict that cannot be beaten
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review, July 23, 2013
Dear Guest:

Thank you for the good review! We look forward to your return visit to Key West!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Missouri
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 19, 2013

We've stayed at this property twice and really enjoy it's location to all attractions and dinning. My family likes to SCUBA dive and it's an easy walk to the dive shop. Beautiful rooms and awesome views.

Room Tip: Ask for an upgrade if you check-in during the week. The Hemingway Suite is awesome and HUGE!
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review, July 23, 2013
Dear Guest:

Thank you for the good review! We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Key West Resort & Marina

Address: 245 Front Street, Key West, FL 33040 (Formerly Hilton Key West)
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Key West
#11 Top resorts Hotel in Key West
#12 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Westin Key West Resort & Marina 4*
Number of rooms: 178
Official Description (provided by the hotel):
Natural beauty and local charm make the Westin Key West Resort & Marina a remarkable destination. Located on the waterfront in the heart of Old Town, this resort is positioned on the sunset side of the island within walking distance of famous Duval Street. It is also one of the country's largest private ports which welcomes cruise ships from around the world. As the only full-service resort in Key West to hold the AAA Four-Diamond rating since 1999, The Westin Key West Resort and Marina boasts a reputation of unmatched hospitality and offers an ideal setting for any occasion. ... more   less 
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Also Known As:
The Westin Key West Resort And Marina
The Westin Key West Resort & Marina Hotel Key West
Key West Hilton
Key West Westin

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