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“What difference ...” 4 of 5 stars
Review of The Westin Key West Resort & Marina

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The Westin Key West Resort & Marina
4.0 of 5 Resort   |   245 Front Street, Key West, FL 33040 (Formerly Hilton Key West)   |  
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Ranked #23 of 41 hotels in Key West
Miami
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“What difference ...”
4 of 5 stars Reviewed May 21, 2013

We left the Fairfield Marriott Keywest and fell i to PARADISE!

This is what we are used to. Beautiful location. Wonderful service even a ferry to take you to a private Island for sun & fun!

Starbucks coffee in the room :)

We will definitely be back!

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review, June 1, 2013
Dear Guest:

Thank you for taking the time to write this positive review! We are delighted to hear you enjoyed your stay and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,321 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (291)
Date | Rating
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English first
San Martin, California
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 17, 2013

The Westin is not paying attention to details. The suite at $900 average per night has major issues. The air conditioners are loud and noisy running constantly, the bathrooms are extremely small single sink, tub with curtain :(, the balcony is very small and the chairs uncomfortable, the refrigerator did not fit in the cabinet, the carpet needs to be re-streached ( tripped twice) plastic cups (really), no mini bar, towels are scratchy and the suite has no personality. If they had suites at Motel 6 this would be it.

The staff was ok, we were here for our 25th anniversary celebration and on the day of , on a four night stay, not even a congratulations.

Do not stay here it is not worth it go to Ocean Keys Resort Great Suites, Great Service.

Room Tip: Don't stay here there are other options that are better
See more room tips
  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review, May 21, 2013
Dear Guest:

Thank you for taking the time to review our hotel. It is regrettable to hear that your stay with us did not meet your expectations other Westin Hotels have provided for you. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. Thank you for your comments.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey CI
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 16, 2013

We recently stayed for 4 nights at the Westin hotel key west, we had in the past stayed at the pier house and also at the ocean keys and even though they were very good, we were blown away by the Westin. When checking in we were upgraded to an ocean view room, the rooms were very spacious and had everything you could need. We used the pool, spent a day at sunset keys the hotels private beach which has a nominal charge (so worth it), we ate in the restaurant and thoroughly enjoyed all the hotel had to offer. It is the perfect spot to enjoy the perfect sunset.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review, May 21, 2013
Dear Guest:

Thank you for taking the time to write this positive review! We are THE place to watch the sunset, with our performers, drink stations and great view! We are glad to hear you enjoyed your stay and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 16, 2013

Stayed only one night to go diving, not enough time to really settle down and feel at home. The hotel complex though is quite nice and the room was very cosy. If I stayed longer though I'd may consider choosing another place we like a lot in favour of the beach and the pool. Anyhow, would stay there anytime again. Loved it.

  • Stayed June 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review, May 21, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay at the Westin Key West Resort and time in Key West. Although we do not have a beach at the Westin, we do offer $20.00 beach passes to Westin guests for the private beach on Sunset Key Island. Thanks again for the review and we hope you visit Key West again soon!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 15, 2013 via mobile

Check in went well. Front desk gentleman ( from Ireland -can't recall name) was very nice. Suggested Romance pkg...champagne and chocolate covered strawberrys...nice touch and beginning to a great couple days. Awesome location..right in the Duval St. area. Can walk to most sites. Check out the Truman White house down the street. Can over endulge in food and drink and easily stagger back to your room. The A/C unit in our room a little loud but not bad enough to not come back. Would definitely stay here again.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review, May 21, 2013
Dear Guest:

Thank you for taking the time to write this review. We are delighted to hear you enjoyed your stay and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
miami
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 15, 2013

Everything was excellent. Service was top notch, very cordial at all times. Location is amazing. It was great being able to go back to the room with the baby for a nap, then wake up and in 2 minutes be back on Duval Street. Top notch hotel!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review, May 21, 2013
Dear Guest:

Thanks for your review! We are glad to hear you enjoyed your stay with us and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 13, 2013

My son and I came for the first time for our annual Mother's Day weekend getaway and we had so much fun! The concierge helped arrange all our water activities prior and we spent a day at Sunset Key (a must!) The only meals we ate onsite were breakfast and lunch but it was all great. And the service was really so perfect and the staff were very friendly. We cant wait to come back next year!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review, May 16, 2013
Dear Guest:

Thank you for the good review. It's always great to hear that our guests enjoy themselves during their travels!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Key West Resort & Marina

Address: 245 Front Street, Key West, FL 33040 (Formerly Hilton Key West)
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Key West
#8 Top resorts Hotel in Key West
#9 Spa Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Key West Resort & Marina 4*
Official Description (provided by the hotel):
The Westin Key West Resort & Marina is located in Old Town Key West right on the waterfront with one of the country’s largest private ports which welcomes cruise ships from around the world. ... more   less 
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Also Known As:
The Westin Key West Resort & Marina Hotel Key West
The Westin Key West Resort And Marina
Key West Hilton
Key West Westin

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