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The Westin Key West Resort & Marina: Traveler Reviews

4.0 of 5
245 Front Street, Key West, FL 33040 (Formerly Hilton Key West)
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The Westin Key West Resort & Marina
Ranked #25 of 42 hotels in Key West
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936 reviews from our community

Traveler rating
    381
    300
    116
    74
    65
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Families
175
 
Couples
402
 
Solo
23
 
Business
45
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Cataula, Georgia
2 reviews
3 helpful votes 3 helpful votes
“Nice Place but expensive”
3 of 5 stars Reviewed November 10, 2012

Recently stayed at the Westin in Key West, room was over three hundred per night for ocean view, however the cruise ships park directly in front of hotel and block your view of the ocean. I brought it to the attention of the conceirage and she sayed this was a common complaint. i won't be staying there in the future.

Room Tip: stay somewhere else
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Stayed November 2012, traveled on business
Was this review helpful? Yes 2
Ask pwemd about The Westin Key West Resort & Marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review
November 13, 2012
Thank you for your review. While we do have an active cruise ship port (which we state on our website), cruise ships do not dock here every day. The City of Key West has a cruise ship calendar available for everyone to see on their website - our dock is designated with a (B). This schedule is subject to change, and therefore it is not possible to predict/guarantee/notify guests about the presence or absence of a cruise ship when a guest books a room. We hope you reconsider your decision and join us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Louis, MO, USA
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
60 helpful votes 60 helpful votes
“Great place to stay in Key West”
5 of 5 stars Reviewed November 8, 2012

This place has a great location (down the street from Hog's Breath), just a couple blocks from Duval and near Mallory Square. The concierge is very friendly and informative. We rented bikes right from the concierge. We went over to the beach at Sunset Key ($20 extra charge per person) and had a nice day at the beach - we''ve been to KW many times and wanted a day away from the tourist stuff. Make sure you eat lunch at Latitudes if you do that. There is a nice pool with a pool bar at this place.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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Ask zgiant1 about The Westin Key West Resort & Marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review
November 13, 2012
Thank you so much for your review. We're so glad that you enjoyed yourself. Please join us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cornwall
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“The perfect place to stay!!”
5 of 5 stars Reviewed November 8, 2012

If your looking to stay somewhere that ticks all the boxes at the keys then book here. A fantastic hotel with great facilities, perfectly situated with great friendly staff. The rooms were clean, large and of high quality. The only slight trade for staying so central is the 20 dollar a night parking charge, but don't let that stop you booking straight away!!!

Room Tip: We stayed overlooking the pool, but all aspects looked good.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jonahCornwall about The Westin Key West Resort & Marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review
November 13, 2012
Thank you so much!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“I recommend it!”
4 of 5 stars Reviewed November 8, 2012

Just returned from a 4 night stay at the Westin, Key West. It was great! The location is absolutely perfect for sunset celebrations, waterfront activities, and the happenings of Duval Street. Cruise ships dock immediately in front of the hotel during the day, so you may have an obstructed view if you have a waterfront room. In my opinion, not worth the extra price. The advertised beach is on sunset key a short boatride away. However, you should know that it costs $20.00 per person to visit this beach ($40 if you are not a westin guest). We were slighly put off for this additional fee. However, the beach was tranquil, the best we saw in key west, and they provided nice beachside service (towels and cozy charis provided). We also had several nice meals at the Bistro. Would definately return to this hotel!

Room Tip: Skip the extra fees for waterfront room. Cruise ship may obstruct view during the daytime. THey are...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask IndianapolisAMaria about The Westin Key West Resort & Marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review
November 13, 2012
Thank you so much for your review. We're glad you enjoyed your stay with us. While we do have an active cruise ship port (which we state on our website), cruise ships do not dock here every day. The City of Key West has a cruise ship calendar available for everyone to see on their website - our dock is designated with a (B). We state the fee for Westin guests to utilize Sunset Key Beach on our website as well. We feel the price is fair for the quality of the beach and the services provided. Please join us again soon and thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“No sunset”
3 of 5 stars Reviewed November 5, 2012

This hotel is in a great location for all of the tourist attractions and has a parking lot close by ($20/day self parking). On this trip, I decided to spend the extra money for an oceanfront room, however, after arriving I found that the cruise ships that dock right next to the hotel significantly obstructed my ocean and sunset view for almost all of the daylight hours. I think it would be fair for the resort to state that ships are frequently in port and will block views during daylight hours.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Charles M about The Westin Key West Resort & Marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review
November 13, 2012
Thank you for your review. While we do have an active cruise ship port (which we do state on our website), cruise ships do not dock here every day. The City of Key West has a cruise ship calendar available for everyone to see on their website - our dock is designated with a (B). This schedule is subject to change, and therefore it is not possible to predict/guarantee/notify guests about the presence or absence of a cruise ship when a guest books a room.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The Westin Key West Resort & Marina

Also Known As:
The Westin Key West Resort & Marina Hotel Key West
The Westin Key West Resort & Marina Hotel
The Westin Key West Resort And Marina
Westin Key West
Key West Hilton
Key West Westin
Address: 245 Front Street, Key West, FL 33040 (Formerly Hilton Key West)
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotels in Key West
#9 Top resorts Hotels in Key West
#22 Romantic Hotels in Key West
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Westin Key West Resort & Marina is located in Old Town Key West right on the waterfront with one of the country’s largest private ports which welcomes cruise ships from around the world. ... more   less 
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