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“Great place to stay in Key West” 5 of 5 stars
Review of The Westin Key West Resort & Marina

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The Westin Key West Resort & Marina
4.0 of 5 Resort   |   245 Front Street, Key West, FL 33040 (Formerly Hilton Key West)   |  
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5th Night Free & Credit
Ranked #26 of 42 Hotels in Key West
St. Louis, MO, USA
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
64 helpful votes 64 helpful votes
“Great place to stay in Key West”
5 of 5 stars Reviewed November 8, 2012

This place has a great location (down the street from Hog's Breath), just a couple blocks from Duval and near Mallory Square. The concierge is very friendly and informative. We rented bikes right from the concierge. We went over to the beach at Sunset Key ($20 extra charge per person) and had a nice day at the beach - we''ve been to KW many times and wanted a day away from the tourist stuff. Make sure you eat lunch at Latitudes if you do that. There is a nice pool with a pool bar at this place.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review, November 13, 2012
Thank you so much for your review. We're so glad that you enjoyed yourself. Please join us again soon.
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1,396 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (314)
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Cornwall
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 8, 2012

If your looking to stay somewhere that ticks all the boxes at the keys then book here. A fantastic hotel with great facilities, perfectly situated with great friendly staff. The rooms were clean, large and of high quality. The only slight trade for staying so central is the 20 dollar a night parking charge, but don't let that stop you booking straight away!!!

Room Tip: We stayed overlooking the pool, but all aspects looked good.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review, November 13, 2012
Thank you so much!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 8, 2012

Just returned from a 4 night stay at the Westin, Key West. It was great! The location is absolutely perfect for sunset celebrations, waterfront activities, and the happenings of Duval Street. Cruise ships dock immediately in front of the hotel during the day, so you may have an obstructed view if you have a waterfront room. In my opinion, not worth the extra price. The advertised beach is on sunset key a short boatride away. However, you should know that it costs $20.00 per person to visit this beach ($40 if you are not a westin guest). We were slighly put off for this additional fee. However, the beach was tranquil, the best we saw in key west, and they provided nice beachside service (towels and cozy charis provided). We also had several nice meals at the Bistro. Would definately return to this hotel!

Room Tip: Skip the extra fees for waterfront room. Cruise ship may obstruct view during the daytime. THey are...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review, November 13, 2012
Thank you so much for your review. We're glad you enjoyed your stay with us. While we do have an active cruise ship port (which we state on our website), cruise ships do not dock here every day. The City of Key West has a cruise ship calendar available for everyone to see on their website - our dock is designated with a (B). We state the fee for Westin guests to utilize Sunset Key Beach on our website as well. We feel the price is fair for the quality of the beach and the services provided. Please join us again soon and thanks again!
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Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 5, 2012

This hotel is in a great location for all of the tourist attractions and has a parking lot close by ($20/day self parking). On this trip, I decided to spend the extra money for an oceanfront room, however, after arriving I found that the cruise ships that dock right next to the hotel significantly obstructed my ocean and sunset view for almost all of the daylight hours. I think it would be fair for the resort to state that ships are frequently in port and will block views during daylight hours.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review, November 13, 2012
Thank you for your review. While we do have an active cruise ship port (which we do state on our website), cruise ships do not dock here every day. The City of Key West has a cruise ship calendar available for everyone to see on their website - our dock is designated with a (B). This schedule is subject to change, and therefore it is not possible to predict/guarantee/notify guests about the presence or absence of a cruise ship when a guest books a room.
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NYC
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 5, 2012

We stayed here last year, and came back again this year. Last year we had a junior suite on the ocean, this year we had a room pool side. Everything was very good, the room might be a bit overpriced, but it was Fantasy Fest week, so I guess that is to be expected. We had breakfast every morning at the hotel, and spent most of the days lounging by the pool. Excellent staff throughout the hotel, and a great location. Two blocks from Duval, close enough to the fun, far away enough to avoid the crowds and noise.

Room Tip: Just about every room has a balcony or patio. There is a cruise ship port at the hotel, and those sh...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review, November 8, 2012
Thank you for your review. We hope you join us for Fantasy Fest 2013!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spanish Fort, Alabama
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 4, 2012

Our last trip to Key West was in June. It was our first time to stay at the Westin Resort & Marina, and we were very pleased. We went during a time there was a tropical storm in the gulf, so we did not visit the private beach and island that the Westin owns. However, the room, hotel and staff were all excellent! When Westin calls their beds "heavenly", it is an understatement! After long days of fun in Key West, it is nice to have such a comfortable room to relax in. Our room was very spacious and had views of the marina and ocean. This hotel is super convenient. It is near Mallory Square and Duval street. I can't say enough good things about this hotel. We had a great time here!

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review, November 8, 2012
Thank you so much for your review. Please join us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 26, 2012 via mobile

Found a great rate so decided to stay here. We usually prefer the B&B's on the island so didn't know what to expect. The service was outstanding! They gave us a room exactly where we wanted and had a frig waiting for us like we requested. Tim the facilities man helped us out on two separate occasions with items we needed. Thank you Tim!! Will definitely stay here again.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review, October 29, 2012
Thank you for your review and for mentioning staff by name. We're glad you joined us for Fantasy Fest and hope you will come back again next year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Key West Resort & Marina

Address: 245 Front Street, Key West, FL 33040 (Formerly Hilton Key West)
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Key West
#9 Top resorts Hotel in Key West
#10 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Westin Key West Resort & Marina 4*
Number of rooms: 178
Official Description (provided by the hotel):
Natural beauty and local charm make the Westin Key West Resort & Marina a remarkable destination. Located on the waterfront in the heart of Old Town, this resort is positioned on the sunset side of the island within walking distance of famous Duval Street. It is also one of the country's largest private ports which welcomes cruise ships from around the world. As the only full-service resort in Key West to hold the AAA Four-Diamond rating since 1999, The Westin Key West Resort and Marina boasts a reputation of unmatched hospitality and offers an ideal setting for any occasion. ... more   less 
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Also Known As:
The Westin Key West Resort And Marina
The Westin Key West Resort & Marina Hotel Key West
Key West Hilton
Key West Westin

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