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The Westin Key West Resort & Marina: Traveler Reviews

4.0 of 5
245 Front Street, Key West, FL 33040 (Formerly Hilton Key West)
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The Westin Key West Resort & Marina
Ranked #25 of 42 hotels in Key West
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933 reviews from our community

Traveler rating
    379
    300
    115
    74
    65
See reviews for
Families
175
 
Couples
402
 
Solo
23
 
Business
45
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“No sunset”
3 of 5 stars Reviewed November 5, 2012

This hotel is in a great location for all of the tourist attractions and has a parking lot close by ($20/day self parking). On this trip, I decided to spend the extra money for an oceanfront room, however, after arriving I found that the cruise ships that dock right next to the hotel significantly obstructed my ocean and sunset view for almost all of the daylight hours. I think it would be fair for the resort to state that ships are frequently in port and will block views during daylight hours.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Charles M about The Westin Key West Resort & Marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review
November 13, 2012
Thank you for your review. While we do have an active cruise ship port (which we do state on our website), cruise ships do not dock here every day. The City of Key West has a cruise ship calendar available for everyone to see on their website - our dock is designated with a (B). This schedule is subject to change, and therefore it is not possible to predict/guarantee/notify guests about the presence or absence of a cruise ship when a guest books a room.
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NYC
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
“Another Great Stay”
5 of 5 stars Reviewed November 5, 2012

We stayed here last year, and came back again this year. Last year we had a junior suite on the ocean, this year we had a room pool side. Everything was very good, the room might be a bit overpriced, but it was Fantasy Fest week, so I guess that is to be expected. We had breakfast every morning at the hotel, and spent most of the days lounging by the pool. Excellent staff throughout the hotel, and a great location. Two blocks from Duval, close enough to the fun, far away enough to avoid the crowds and noise.

Room Tip: Just about every room has a balcony or patio. There is a cruise ship port at the hotel, and those sh...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 10 more reviews by Mark A for Key West
Ask Mark A about The Westin Key West Resort & Marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review
November 8, 2012
Thank you for your review. We hope you join us for Fantasy Fest 2013!
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Spanish Fort, Alabama
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
“Always fun in Key West”
5 of 5 stars Reviewed November 4, 2012

Our last trip to Key West was in June. It was our first time to stay at the Westin Resort & Marina, and we were very pleased. We went during a time there was a tropical storm in the gulf, so we did not visit the private beach and island that the Westin owns. However, the room, hotel and staff were all excellent! When Westin calls their beds "heavenly", it is an understatement! After long days of fun in Key West, it is nice to have such a comfortable room to relax in. Our room was very spacious and had views of the marina and ocean. This hotel is super convenient. It is near Mallory Square and Duval street. I can't say enough good things about this hotel. We had a great time here!

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask LynnTed1 about The Westin Key West Resort & Marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review
November 8, 2012
Thank you so much for your review. Please join us again soon!
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1 review
“Great stay for fantasy fest!”
5 of 5 stars Reviewed October 26, 2012 via mobile

Found a great rate so decided to stay here. We usually prefer the B&B's on the island so didn't know what to expect. The service was outstanding! They gave us a room exactly where we wanted and had a frig waiting for us like we requested. Tim the facilities man helped us out on two separate occasions with items we needed. Thank you Tim!! Will definitely stay here again.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 801Juice about The Westin Key West Resort & Marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review
October 29, 2012
Thank you for your review and for mentioning staff by name. We're glad you joined us for Fantasy Fest and hope you will come back again next year!
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great first stay”
4 of 5 stars Reviewed October 25, 2012

This was our first visit to keywest and it was great! The hotel was clean and accessible to all of the nightlife spots. We walked everywhere and never needed a cab. The front deal attendants were very helpful and courteous. I would definitely look to stay here again on our next visit

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Belle1611 about The Westin Key West Resort & Marina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review
October 26, 2012
Thank you so much!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Key West Resort & Marina

Also Known As:
The Westin Key West Resort & Marina Hotel Key West
The Westin Key West Resort & Marina Hotel
The Westin Key West Resort And Marina
Westin Key West
Key West Hilton
Key West Westin
Address: 245 Front Street, Key West, FL 33040 (Formerly Hilton Key West)
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotels in Key West
#9 Luxury Hotels in Key West
#22 Romantic Hotels in Key West
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Westin Key West Resort & Marina is located in Old Town Key West right on the waterfront with one of the country’s largest private ports which welcomes cruise ships from around the world. ... more   less 
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The Westin Key West Resort & Marina
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