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“No sunset” 3 of 5 stars
Review of The Westin Key West Resort & Marina

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The Westin Key West Resort & Marina
4.0 of 5 Resort   |   245 Front Street, Key West, FL 33040 (Formerly Hilton Key West)   |  
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5th Night Free & Credit
Ranked #25 of 41 hotels in Key West
Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“No sunset”
3 of 5 stars Reviewed November 5, 2012

This hotel is in a great location for all of the tourist attractions and has a parking lot close by ($20/day self parking). On this trip, I decided to spend the extra money for an oceanfront room, however, after arriving I found that the cruise ships that dock right next to the hotel significantly obstructed my ocean and sunset view for almost all of the daylight hours. I think it would be fair for the resort to state that ships are frequently in port and will block views during daylight hours.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review, November 13, 2012
Thank you for your review. While we do have an active cruise ship port (which we do state on our website), cruise ships do not dock here every day. The City of Key West has a cruise ship calendar available for everyone to see on their website - our dock is designated with a (B). This schedule is subject to change, and therefore it is not possible to predict/guarantee/notify guests about the presence or absence of a cruise ship when a guest books a room.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (305)
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English first
NYC
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 5, 2012

We stayed here last year, and came back again this year. Last year we had a junior suite on the ocean, this year we had a room pool side. Everything was very good, the room might be a bit overpriced, but it was Fantasy Fest week, so I guess that is to be expected. We had breakfast every morning at the hotel, and spent most of the days lounging by the pool. Excellent staff throughout the hotel, and a great location. Two blocks from Duval, close enough to the fun, far away enough to avoid the crowds and noise.

Room Tip: Just about every room has a balcony or patio. There is a cruise ship port at the hotel, and those sh...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review, November 8, 2012
Thank you for your review. We hope you join us for Fantasy Fest 2013!
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Spanish Fort, Alabama
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 4, 2012

Our last trip to Key West was in June. It was our first time to stay at the Westin Resort & Marina, and we were very pleased. We went during a time there was a tropical storm in the gulf, so we did not visit the private beach and island that the Westin owns. However, the room, hotel and staff were all excellent! When Westin calls their beds "heavenly", it is an understatement! After long days of fun in Key West, it is nice to have such a comfortable room to relax in. Our room was very spacious and had views of the marina and ocean. This hotel is super convenient. It is near Mallory Square and Duval street. I can't say enough good things about this hotel. We had a great time here!

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SMKennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review, November 8, 2012
Thank you so much for your review. Please join us again soon!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 26, 2012 via mobile

Found a great rate so decided to stay here. We usually prefer the B&B's on the island so didn't know what to expect. The service was outstanding! They gave us a room exactly where we wanted and had a frig waiting for us like we requested. Tim the facilities man helped us out on two separate occasions with items we needed. Thank you Tim!! Will definitely stay here again.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SMKennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review, October 29, 2012
Thank you for your review and for mentioning staff by name. We're glad you joined us for Fantasy Fest and hope you will come back again next year!
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 25, 2012

This was our first visit to keywest and it was great! The hotel was clean and accessible to all of the nightlife spots. We walked everywhere and never needed a cab. The front deal attendants were very helpful and courteous. I would definitely look to stay here again on our next visit

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review, October 26, 2012
Thank you so much!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 22, 2012

Just returned home from a fantastic stay with my fiancé at the Westin Key West.

The good: location, staff, grounds, room...
The bad: pool could be bigger (being really picky here...)

I have travelled to Key West numerous times and internationally a lot. Having said that...this is a top notch resort.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review, October 26, 2012
Thank you for your review - we hope you come back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Brunswick, New Jersey
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 19, 2012 via mobile

Stayed in an oceanfront room in October. Very friendly check-in staff made me feel welcome.
Room had great views of the Cat Man show and the water. Cruise ships were there 2 days but left before sunset so the blocked view didn't bother me, it was cool to see the ships dock in fact.
Pool was clean with nice loungers and good bar service. Had no problem getting a seat.
Room service was fast and delicious!
The location is the best- walk to all the best sights. We rented bicycles to explore even more. Would definitely stay again!!

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at The Westin Key West Resort & Marina, responded to this review, October 26, 2012
Thank you, and we do hope you return to Key West and stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Key West Resort & Marina

Address: 245 Front Street, Key West, FL 33040 (Formerly Hilton Key West)
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Key West
#9 Top resorts Hotel in Key West
#9 Spa Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Key West Resort & Marina 4*
Official Description (provided by the hotel):
The Westin Key West Resort & Marina is located in Old Town Key West right on the waterfront with one of the country’s largest private ports which welcomes cruise ships from around the world. ... more   less 
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Also Known As:
The Westin Key West Resort And Marina
The Westin Key West Resort & Marina Hotel Key West
Key West Hilton
Key West Westin

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