So we had read some great reviews about Michaels online and decided to have my birthday dinner there. They are a bit upscale for Key West but since it had such great reviews we wanted to try it. We called for a reservation for 6 and they said they were so packed we would not get a table before 9:30pm. We are fairly early eaters so this was a let down but we made the reservations. We took a cab there since it was not in walking distance from our hotel and upon our arrival at 9:30 they said our table was not yet ready. We were naturally upset since we had to wait so late for a reservation, the bar was full so we could not even get a drink while we waited and we could see plenty of empty tables so we where confused as to why we were not being seated. 15 minutes later they sat us and our waiter right off the bat was a jerk, he did not give us any of the specials did not give a recommendation just came over and said "what do u want" We ordered over $500 worth of food and drinks with our large party and over an hour later had not seen a single bit of food other than the bread that they put on the table and never re-filled. Our waiter was also absent for about 1 hour and so we asked another waiter to go get him, when our waiter came back he said "oh sorry for the wait theres a wedding in the back and its just taking a while for the food" We had waited long enough it was 11 at night and we had no dinner or service, we asked him for the bill for our drinks to which his manager said to just comp them. I will NEVER go back here and discourage anyone interested to do the same.
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