I had previously written a positive review and have never posted a negative review on this site. But the service and quality of this place has gone straight in the toilet.
This place was a regular stop for us in Key West but no more. I was there in November and the service was so bad, I left a minimal tip. The bartender tracked me down and called me out in front of the other guests for the small tip. Instead of apologizing, she embarrassed me publicly.
Against our better judgment, we went back in February and the service was again horrible. The bar staff is rude and I have never seen them even crack a smile. They act as if you are bothering them. While waiting and waiting and waiting for a round of drinks, I watched the bar staff clean glasses, process paperwork and ignore customers. Then they completely screwed up our order. When the food showed up, it was awful. We paid out bill and finished our drinks. But then the bartender came over and advised us that they had screwed up our bill and had to complete a new one. When I arrived home and checked my account, they had charged my account four times for one tab, the original twice and the corrected twice.
It is unfortunate because the place is very nice as far as the gardens and surroundings. But there are too many other good places in KW. Avoid this place. The managers and employees do not give a crap about customer service and are unfriendly and rude.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.