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Palms Hotel Key West, FL: Traveler Reviews


820 White Street, Key West, FL 33040
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Reviews you can trust

73% Recommend
4.0 of 5 stars 68 reviews
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Used to like The Palms

Palms Hotel Key West, FL

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1 of 5 stars
plantationkeysgirl   1 contribution
Plantation Key, FL
Aug 21, 2008 | Trip type: Couples

We have been coming to The Palms for about 10 years. The previouse manager, Jan, was fabulous. Unfortunately she passed away. We have put up with power outages, unusable shower heads, sheets that didn't fit the bed, etc. because they took our lady boxer, Frances. NOW Emily says the policy has changed and they do not take dogs over 35lbs. WELL, the Chelsea House does and unlike The Palms, their reservationist is very nice. Check out the Chelsea House for a nicer alternative to The Palms.

  • Liked — location
  • Disliked — Pet policy way too restrictive
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay July 2007
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since August 21, 2008
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from palmskw, GM
(Management representative)
Sep 3, 2008
What can we say, change happens. In this case it was our pet limitations that, unfortunately, we had to change. As I explained, as kindly as I could to the before mentioned person, we have become a very popular pet friendly location. When we are slow we are able to give some leeway to the size of the dog, but I believe they were looking to come down during Fantasy Fest. Before we made limits to the weight of the pets, we would, at increasingly more frequent occasions, have 10-12 very large pets on the property and with their owners by the pool. By the dogs size, having that many by the pool/ breakfast area even leashed became hazardous. I will spare the reader details.
Good Changes: we have made great improvements to our property which has included new furniture (new pictures should be posted soon to our website) in the rooms.
As to what they have “put up with” in the past at this hotel. I can only suggest that the reader glance at some of the more current comments that guests whom have actually STAYED with us recently have said. I would like to also add that it has been at least 2 to 3 years since they have stayed here. They marked that their stay date was July 2007. Thank you for taking your time to read both sides of the story.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $152 (year-round)
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Great weekday getaway!

Palms Hotel Key West, FL

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4 of 5 stars
missdinky   2 contributions
florida
Jul 30, 2008 | Trip type: Couples

Just returned from a 3 day 2 night weekday getaway at the Palm hotel, Key West. The hotel was cozy and in a fabulous location. The room was comfortable but a bit smaller than I had thought it would have been, but still in all a great value and not truely a problem since we didn't spend much time hanging out in the hotel room. It would have been great if the rooms had a little fridge & microwave. The pool was refreshing and enjoyed the lush plants that were surrounding the grounds. Carol at the front desk was wonderful. She gave us some tips and ideas for enjoying local activities, such as tours of the city. Both checking in/out was a breeze. We ended up taking a tour of the island via jet ski--highly recommended!

  • Liked — location & great front des service
  • Disliked — would have liked a mini fridge & microwave in my room
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay July 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since August 21, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Tourists
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $152 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great place for dogs, good service, good location

Palms Hotel Key West, FL

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4 of 5 stars
dbc1717   10 contributions
Fort Lauderdale, FL
Jul 16, 2008 | Trip type: Family

I am happy to report that this property defies its tripadvisor ranking and can recommend it to most people. Most of the previous complaints were due to previous ownership/management. The people running The Palms now offer excellent service.

The location is very good...close enough to walk to all areas of interest yet off the beaten touristic track. You can easily park your car at the hotel or surrounding neighborhood without a problem.

If you have a dog or dogs, then this is definitely your place. I'd say more than half of the people at the hotel are with their dogs and the hotel charges no kind of ridiculous pet charge. They also do not impose harsh night minimums like many other hotels in Key West.

The only warning that I have is, that if you are planning on staying in Suite 6 and plan to use the sofa bed on the first floor, I'd go ahead and pack yourself an air mattress because it's awful. I spoke to management about it and they were very responsive but we have agreed to disagree on the comfort level of the sofa bed.

Overall, the hotel is nothing fancy but it's clean, well located, offers good service, great pet policies, no night minimums, and is reasonable by Key West standards.

  • Liked — Pet Policy
  • Disliked — Sofa Bed in Suite 6
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Traveled with Family (extended)
  • Age group 25-34
  • Member since February 07, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $152 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
The Best in Key West!

Palms Hotel Key West, FL

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5 of 5 stars
TravelLover4Ever   1 contribution
Columbia
Jul 6, 2008 | Trip type: Solo travel
0/1 found this review helpful

I have 2 golden retrievers and had a hard time finding a place that would allow large dogs. I was soooo lucky to find the Palms. Not only did they allow my dogs, but the suite I stayed in was just incredible! Lush green tropical plants all around as well as beautiful flowers. And they have large bird cages (houses) with lots of birds that were constantly singing ! Really made it a tropical paradise! I loved the birds!
I found the Palms on this great Florida Keys website.
www.thefloridakeys-keywest.com
They also have all the attractions listed so I knew exactly where to go and what to see.

  • Liked — The birds
  • Disliked — parking spaces
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2008
  • Visit was for Other
  • Traveled with Solo traveler
  • Age group 50-64
  • Member since July 06, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Pet owners, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $152 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
loved it, great place to bring your dog

Palms Hotel Key West, FL

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5 of 5 stars
jennie248   1 contribution
west palm beach
Jun 23, 2008 | Trip type: Family
0/1 found this review helpful

we had a great stay, it was lush around the pool, and they gave you a great breakfast, we took our dog, and he had a great time.
rooms were alittle small but very clean, and the staff was very freindly and very helpful, for all your needs. would stay there again.

  • Liked — dogs were allowed
  • Disliked — room alittle to small
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 50-64
  • Member since June 23, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $152 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Palms Hotel Key West, FL Also Known As

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Address: 820 White Street, Key West, FL 33040