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“Nothing special about this property except the front desk/guest service staff” 3 of 5 stars
Review of Cypress House Key West

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Cypress House Key West
2.5 of 5 Hotel   |   601 Caroline Street, Key West, FL 33040   |  
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Key West 3 Nights $50 OFF
Ranked #11 of 44 Hotels in Key West
Louisville, KY
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
25 helpful votes 25 helpful votes
“Nothing special about this property except the front desk/guest service staff”
3 of 5 stars Reviewed April 13, 2014

Our stay began with an early check-in which was unexpected and greatly appreciated. Upon arrival to our room (a queen room with a porch), within 10 minutes of being in the room my travel companion who suffers from extreme allergies & respiratory distress noticed the very strong smell of mold & mildew. I'm somewhat used to having that smell present during travel stays in ocean locations but this was truly overpowering. When this was brought to the attention of the staff, he did everything in his power to offer us alternatives. In the end, we decided to just stay in our room as we'd noticed other rooms having the exact same smell and many were much smaller than ours, plus we had two doors we could open up and allow at least some fresh air in.
The room itself (#11) was not bad by any means, the bathroom had fixture & shower updates although there was no location (i.e. shelf, cabinet) for toiletries and only two hooks on the wall to hang clothing (no iron, ironing board or closet for that matter). For some reason the entire room had what looked to be the original wood floor (including bathroom). You would think that would be a selling point to the room, but after only a small amount of time in the room without shoes we realized our feet were solid black with dirt! The bed was very uncomfortable as were the pillows which were changed out with new during our stay without improvement.
Here's an important point people, having previously working in hospitality & food and beverage for 20 years, I was blown away when on the first full day after spending the morning walking around town & having lunch I returned to our room. The housekeeper was cleaning (with both doors open) and to my dismay, she did not question me when I entered. There is a standard in all of hospitality, whenever a guest enters an open room while staff are present, they must verify identity, either by ID or guest key. I had a ballcap & sunglasses on, there is no way she could've recognized me let alone I am 100% sure I had not seen her previously either. We had $3000 worth of computers & Ipads in the room which was on the bottom floor ten feet from a very busy street with no locked gate or means of separation or security. I could've been anyone walking into that room and taken whatever I wanted. Needless to say, we did not allow housekeeping in our room again during our stay!
Now on to the property & guest areas. Every aspect of the outer guest areas were in desperate need of a cleaning, cosmetic repair or a fresh coat of paint. Lots of wood damage around the porches & balconies, chipped or missing wood/paint everywhere, unkept foliage, etc. Nothing "polished" by any means. There was a part of me that wanted to go tour the other four or five properties owned by the same individuals to see if they were in the same shape.
Finally on to the positives. The front desk staff were some of the nicest I've encountered, especially Dennis & Scott who went above & beyond for us on more than one occasion. The complimentary breakfast while not diverse was still pleasant and the kitchen area kept very clean. Even the sparse happy hour in the evening was a nice touch, it only consisted of one drink type and one food item (i.e. sangria & chips & salsa), but still an amenity. Also on the positive list is the location, Cypress is one long block (two small if you count Bahama) from the busy side of Duvall Street. All the shopping, food & beverage you could want so close.
In the end, we'd booked this property as our regular locations were sold out. Sadly, I doubt we'd stay at Cypress again, there are just too many other options to explore if our favorites aren't available.

Room Tip: If a light sleeper, do not book rooms 11, 16 or 17. Simonton traffic stays pretty constant into the...
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  • Stayed April 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HistoricKeyWestInns, Director of Sales at Cypress House Key West, responded to this review, April 17, 2014
Thank you for taking the time to give us your feedback, kevindyan. I am so glad to hear that you enjoyed our friendly and helpful front office staff. They're the best!

Our property manager would really appreciate it if you could e-mail her at dvaughn@historickeywestinns.com with the dates of your stay, so she can address the housekeeping concerns you raised with the staff. Your experience wasn't typical, and we are thankful that you brought it to our attention so we can prevent it from happening again.
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233 reviews from our community

Traveler rating
    131
    76
    19
    5
    2
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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English first
pittsburgh
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed April 13, 2014

We spent three night at this lovely bed and breakfast. The location is perfect. Close to Duvall and the wharf area, but far enough away to be out of the craziness. We had a king size room with a porch. Excellent bed and linens. Nice breakfast with plenty of coffee. We would stay here again.

Room Tip: If you are in the main house, bring ear plugs if you are a light sleeper. Back rooms are quieter...
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orwigsburg
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 12, 2014

My friend and I love the location, you cannot get better. Nice happy hour with Sangria and fish dip. Breakfast was good, but would have liked to see more native fruit. Great pool for the Keys and we really enjoyed our stay.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 5, 2014

We recently enjoyed a beautiful 4 night stay in Room 1 of Cypress House and totally enjoyed it. Our room was beautiful and the staff was lovely – helpful and welcoming. What a great location also, so close to everything you could possibly want to do and yet such a retreat feel. The only issue I had with our stay was that I made a point to book a room with a porch – I wanted somewhere right outside the room for coffee or reading or cocktails – and so many times I opened the door from our room to the porch to find people occupying our porch. Since I felt uncomfortable asking them to go to one of the beautiful public areas of the hotel I often just stayed inside and waited until they left. I think it should be pointed out to the guests when they check in that the porches are not technically public areas.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Smith's Parish, Bermuda
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed April 3, 2014

Disappointing best describes our stay (25-30 March '14). First the good news -all the staff we met were all very welcoming, friendly, helpful and efficient. Location is excellent, two blocks from Duval St., close to main tourist attractions, restaurants which are all within easy walking distance. We did leave getting a reservation until a month before our stay and The Hyatt Sunset Harbour and Hyatt Resort, where we have previously stayed and enjoyed, were booked as were our other choices so we ended up at Cypress House. Their sign says "Fine Lodging" but Room 21 was definitely not what we consider fine lodging. We booked a "Deluxe King with Porch". The room was a good size but best described as sparse. The window treatments consisted of faux wood venetian blinds topped with a cheap valence. Because we were on the ground floor facing Caroline St., we had to keep the front blinds closed and two of the other windows looked out on the Inn's collection of garbage bins so those blinds were kept shut. There was one small "easy" chair and a small chrome table with two chairs. The décor could best be described as 1950's vintage Walmart/Kmart. The bathroom was very small and in need of a good steam clean or bleaching as parts of the grout were black. The sink was small and there was no place for toiletries. There was a little kitchenette area with microwave, fridge, sink which was fine though we only used the coffee machine. The king bed was comfortable. The amenities, i.e. soap, shampoo, conditioner, were not replaced and we had to ask for them as well as coffee for the machine. The staff always met our requests promptly and with apologies. Our room was never made-up until after 3:00 pm. On our 3rd night the city garbage truck parked outside at 4 am and proceeded to empty all the local trash bins to sounds of breaking glass and compacting garbage. The next night our upstairs neighbor spend most of the late night/early morning vomiting noisily! Clearly neither event was the hotel's fault but these happenings didn't endear us to Cypress House either. Cypress House does not have a bar but they do serve complimentary margaritas, rum punch and sangria at 4:30 pm by the pool, along with snacks, which were appreciated. A buffet breakfast is also provided each day. Key West is an expensive place (we paid $2,088 for a 5 night stay) but the week before my husband stayed in a deluxe room in a 5 star hotel in Manhattan for less than Cypress House. Five weeks previously we had stayed at the Inn at Pelican Bay, Naples, FL, for less than what we paid at Cypress House. Our room at The Pelican Inn had a beautiful view, balcony and was luxuriously appointed with lovely fabrics and beautiful and comfortable furniture and breakfast was included and there was a chef to make omelets, eggs, etc. No comparison in terms of value for money. Our general impression of Cypress House was that it was in need of some serious and immediate TLC and upgrading and Room 21 needs to be completely refurbished (please get rid of the plastic flowers!). Some power-washing, painting and raking of the gardens would be a good start. This was our 4th visit to KW and our first at Cypress House ... should there by a 5th visit, we will not be staying at Cypress House.

Room Tip: Did not see any of the other rooms but don't stay in Room 21!
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  • Stayed March 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HistoricKeyWestInns, Director of Sales at Cypress House Key West, responded to this review, April 9, 2014
We appreciate your comments, as guest feedback is very important to us. I am very sorry that the housekeeper forgot to replace your soap and you had to ask for more. Housekeeping does service guest rooms until 4pm daily. They do their best to clean the rooms while guests are out for the day. If at any point a guest has a preference as to what time the room should be serviced, we can accommodate these requests. We simply need to know about it.

You requested a King Room with Porch. We have five of these rooms, and they are all located on the front of the building facing the street. If being close to the street is an issue, then requested a room facing the back of the property would be a better choice than requesting one at the front of the building. I wish you would have told a member of the staff that you disliked your room, as we could have easily moved you to another one during your stay. Room 21 is actually extremely popular with a number of our repeat guests who specifically request it year after year, but it just goes to show that different people like different things.

There are only six square miles of land on the entire island of Key West, so property prices are at a premium. It is definitely more expensive to stay in Key West than it is in most other places in the continental USA, but nightly rates at the Cypress House Hotel are directly in line with similar local inns, and we include complimentary continental breakfast and evening Liming Hour with an alcoholic beverage and light snack included in our rates.
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Harleysville
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 30, 2014

The Cypress house is a B & B and wonderful place to stay. Clean and well decorated.
Nice property with Pool. Outside table for breakfast which is included in your stay. They have a small happy hour by the pool, but we were out sightseeing. Our room was on the second floor which had it own porch. After a long day we relaxed on the porch with a nice glass of wine.
The staff was friendly and welcoming.
I truly would return.

Key West was a fun place to visit for a few days.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 27, 2014

Nice place to stay for adults. We had a king room on the first floor--clean and quiet. Alexander at the front desk was most helpful. He scheduled a taxi for us to the airport, and it arrived the next morning on time. He gave very good advice about places to eat too. This place is close to everything--very walkable. However, it was very expensive. The breakfast was satisfactory. Only problem was having to go up and down steps to get food at breakfast and taking it outside to eat. If you are handicapped, this would be a problem-- which I am. My husband was able to help me though. Good bed and AC.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cypress House Key West

Address: 601 Caroline Street, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
Ranked #11 of 44 Hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Cypress House Key West 2.5*
Number of rooms: 22
Official Description (provided by the hotel):
The Cypress House is an historic Key West inn that is ideally located in the Old Town area of Key West. Just one block from Duval Street and a few blocks from the seaport, you can walk to Margaritaville, Mallory Square, Key West restaurants, nightlife, and other attractions. This former estate property includes two Classic Bahamian Conch Style houses and one Grand Conch Mansion, dating from 1888 and 1895, that stand on a quarter acre of tropical gardens. The inn is set inside a lush, tropically landscaped, gated property that includes a 40 foot heated lap pool and many comfortable lounging areas. A continental breakfast and nightly social hour are included with your room. Accommodations at this Key West inn are tailored to adult couples. The property features deluxe Queen and King Guestrooms, each with a private bath. Cable TV, telephone, air conditioning and free WiFi is available in all rooms. The inn is AAA approved with three diamonds and is a Green Lodging property. ... more   less 
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Also Known As:
Cypress House Hotel Key West

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