Our stay began with an early check-in which was unexpected and greatly appreciated. Upon arrival to our room (a queen room with a porch), within 10 minutes of being in the room my travel companion who suffers from extreme allergies & respiratory distress noticed the very strong smell of mold & mildew. I'm somewhat used to having that smell present during travel stays in ocean locations but this was truly overpowering. When this was brought to the attention of the staff, he did everything in his power to offer us alternatives. In the end, we decided to just stay in our room as we'd noticed other rooms having the exact same smell and many were much smaller than ours, plus we had two doors we could open up and allow at least some fresh air in.
The room itself (#11) was not bad by any means, the bathroom had fixture & shower updates although there was no location (i.e. shelf, cabinet) for toiletries and only two hooks on the wall to hang clothing (no iron, ironing board or closet for that matter). For some reason the entire room had what looked to be the original wood floor (including bathroom). You would think that would be a selling point to the room, but after only a small amount of time in the room without shoes we realized our feet were solid black with dirt! The bed was very uncomfortable as were the pillows which were changed out with new during our stay without improvement.
Here's an important point people, having previously working in hospitality & food and beverage for 20 years, I was blown away when on the first full day after spending the morning walking around town & having lunch I returned to our room. The housekeeper was cleaning (with both doors open) and to my dismay, she did not question me when I entered. There is a standard in all of hospitality, whenever a guest enters an open room while staff are present, they must verify identity, either by ID or guest key. I had a ballcap & sunglasses on, there is no way she could've recognized me let alone I am 100% sure I had not seen her previously either. We had $3000 worth of computers & Ipads in the room which was on the bottom floor ten feet from a very busy street with no locked gate or means of separation or security. I could've been anyone walking into that room and taken whatever I wanted. Needless to say, we did not allow housekeeping in our room again during our stay!
Now on to the property & guest areas. Every aspect of the outer guest areas were in desperate need of a cleaning, cosmetic repair or a fresh coat of paint. Lots of wood damage around the porches & balconies, chipped or missing wood/paint everywhere, unkept foliage, etc. Nothing "polished" by any means. There was a part of me that wanted to go tour the other four or five properties owned by the same individuals to see if they were in the same shape.
Finally on to the positives. The front desk staff were some of the nicest I've encountered, especially Dennis & Scott who went above & beyond for us on more than one occasion. The complimentary breakfast while not diverse was still pleasant and the kitchen area kept very clean. Even the sparse happy hour in the evening was a nice touch, it only consisted of one drink type and one food item (i.e. sangria & chips & salsa), but still an amenity. Also on the positive list is the location, Cypress is one long block (two small if you count Bahama) from the busy side of Duvall Street. All the shopping, food & beverage you could want so close.
In the end, we'd booked this property as our regular locations were sold out. Sadly, I doubt we'd stay at Cypress again, there are just too many other options to explore if our favorites aren't available.
- Official Description (provided by the hotel):
- The Cypress House is an historic Key West inn that is ideally located in the Old Town area of Key West. Just one block from Duval Street and a few blocks from the seaport, you can walk to Margaritaville, Mallory Square, Key West restaurants, nightlife, and other attractions. This former estate property includes two Classic Bahamian Conch Style houses and one Grand Conch Mansion, dating from 1888 and 1895, that stand on a quarter acre of tropical gardens. The inn is set inside a lush, tropically landscaped, gated property that includes a 40 foot heated lap pool and many comfortable lounging areas. A continental breakfast and nightly social hour are included with your room. Accommodations at this Key West inn are tailored to adult couples. The property features deluxe Queen and King Guestrooms, each with a private bath. Cable TV, telephone, air conditioning and free WiFi is available in all rooms. The inn is AAA approved with three diamonds and is a Green Lodging property. ... more less
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- Also Known As:
- Cypress House Hotel Key West