Travelled to Key West in early May with another couple for the Songwriter's Festival. Have ALWAYS stayed at the Cypress House since discovering it in early 2000s. Great location, incredible personal service and little extras that truly completed the Key West experience for us.
Started to grow concerned when we found out that Dave Taylor (general manager) was leaving in February, but was comforted by the claim that "everything will be the same". Then postings began to pop up that Happy Hour had been eliminated and that the personal touch of staff had been lost. We all made confirming phone calls and got repeated assurances that nothing had changed.
One week before our arrival, we were told by our travelling companions (not the Cypress House) that our room, reserved 5 months in advance, had been switched, and not just to a different room, but to a different PROPERTY altogether. A phone got us switched back to the main property and assurances that we would be next to our travelling companions. Upon our arrival, we found that we had been moved again.
Thankfully, Christopher (old Cypress House staff) was working upon our arrival and was able to address the room issue. But the changes were just beginning to show. The happy hour that used to be beer, wine, bar liquor and food is now a single select drink and less food. The Kentucky Derby party, which used to coincide with Happy Hour on Derby Day, is totally gone. The morning breakfast has lost the fresh breads and pastries for a mass produced, slightly better than continental breakfast.
The pool area, which had always been immaculately maintained, is now in poor appearance and the chaises that used to surround it have been replaced with all weather couches. Oh, you can still catch some sun if you would like to leave the pool area and go to the sun deck on the second level of the Simonton House, which also happens to be right outside the entry door of someone 's room and is packed full with only 4 chaises and a table.
You can certainly tell the staff difference from new to old. Christopher and Dennis worked very hard to make us comfortable, and Eli worked very hard to be accomodating. But the Cypress House is not the Cypress House of old. If you have never stayed here, you will not know what you're missing, and more than likely, you will enjoy your stay. If you have stayed at the CH previously, you will never recognize the place. Congratulations to Historic Key West Inns...another cookie cutter inn. Thank you, but I believe I'll be moving on!
- Also Known As:
- Cypress House Hotel
- Cypress House Hotel Key West
- Official Description (provided by the hotel):
- The Cypress House is an historic Key West inn that is ideally located in the Old Town area of Key West. Just one block from Duval Street and a few blocks from the seaport, you can walk to Margaritaville, Mallory Square, Key West restaurants, nightlife, and other attractions. This former estate property includes two Classic Bahamian Conch Style houses and one Grand Conch Mansion, dating from 1888 and 1895, that stand on a quarter acre of tropical gardens. The inn is set inside a lush, tropically landscaped, gated property that includes a 40 foot heated lap pool and many comfortable lounging areas. A continental breakfast and nightly social hour are included with your room. Accommodations at this Key West inn are tailored to adult couples. The property features deluxe Queen and King Guestrooms, each with a private bath. Cable TV, telephone, air conditioning and free WiFi is available in all rooms. The inn is AAA approved with three diamonds and is a Green Lodging property. ... more less
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