This is a long review, but my intention is be thorough and provide some suggestions for improvement. Alexander Palms Court is clearly not for everyone.
My husband and I stayed here with another couple for 3 nights over the Christmas holiday, and while we had a great time in Key West, we likely wouldn’t stay at Alexander Palms again. Nutshell – rooms were inconsistent in terms of upkeep and cleanliness, with very little attention to detail, all of which are important to me when I travel.
We stayed in Room 2A, which is a Standard Room (smallest of all room categories, which we knew when we booked). We loved the privacy of the location, in the back of the complex, not near the pool. However, it was an “add on” or “lock out” to Room 2 if someone wanted to create a 2-bedroom. If it was merely a second bedroom, it would have been ample. However, as a stand-alone accommodation for two middle-aged adults, it was not adequate.
The television was a computer monitor, and it was actually smaller than the monitor I’m using right now to type this. I’m not kidding. There was no phone in the room, which ordinarily isn’t a big deal, but one of the amenities they market is in-room telephones with free local calls. Additionally, we couldn’t get any Wi-Fi from the room even though it’s complimentary and marketed as an amenity. The Wi-Fi originated from the office, and with concrete rooms, I’m guessing in-room Wi-Fi was a challenge for most, not just us.
I’ve stayed in tiny accommodations, but there simply wasn’t even enough space to unpack my clothes. There was one nightstand and a closet to hang some clothes. I let my husband use the nightstand while I folded and piled my clothes on the chair. What was really odd is that there IS space to move the bed over, add a second nightstand, remove the chair, and still be able to open/close the door to the adjoining Room 2. This was a big MISS on their part, and a key reason why I don’t recommend this room as a stand-alone room.
While the location was in a quiet part of the complex, because 2A is an add-on room, we could hear everything happening inside Room 2 – sneezing, coughing, talking (not shouting – just normal volumes of speaking), shower water, toilet flushing, sink running; I could go on and on. We could even see the light of their room through the length of the door crack (not the bottom of the door – literally the LENGTH of the door), and could see their shadows as they walked past the door. Because of this, OF COURSE we could hear everything, and I’m positive they could hear us any time we had our little television on or had a conversation. So, we whispered as much as possible so as not to be disturbing.
We missed a lot of the little details that make staying in Key West a pleasurable experience – beachy theme in the rooms. There were a couple of beachy pictures hanging near the bed, but that was it. The beachy lamps were very cool though. We would have enjoyed even just ONE wall hanging in the bathroom – a picture of something...anything. What a nice touch that would have added. Or, how about bedding with palm trees or something beachy? How about a beachy bathroom rug? Or, any rug at all in the bathroom? Our friends had rugs in the bathroom in Room 9, so perhaps the rugs were removed from Room 2A. And, how about a headboard at the head of the bed, even if it was fake? Our pillows rested up against the wall. Yuck.
The grout on the bathroom floor was black, yet on the walls was clean -- time for a deep cleaning of the bathroom flooring. The bathtub knob fixtures were loose and spun each time we turned the water on. There was rust here and there on the fixtures. There were long dark hairs on the bathroom floor. I have short hair and my husband has none. Where did that hair come from? The bathtub/shower appeared clean, but overall the upkeep wasn’t what we expected.
Bottom line -- I do not recommend Room 2A unless it is being used as a second bedroom to Room 2. We toured Room 2 while the housekeeping staff was cleaning it one day, and the family had checked out (so no one was staying in it during our little tour). It was clean, spacious and appeared more updated and clean than both Rooms 2A and 9.
Our friends stayed in Room 9, a Studio Room. Their room was ample for two people, and the minimum size I recommend for any North American staying longer than one night. There were many Europeans staying at this resort, and having traveled Europe I realize the hotel/pension rooms there are tiny, tiny, tiny, so for them Room 2A may have been just fine. Otherwise, Room 9 is a minimum size and Room 2 even better! Having seen the inside of Rooms 9, 2, and 2A, Room 2 appeared cleaner and a space where I’d actually use the kitchen to cook. I wouldn’t have used the kitchen in Room 9, as they had ants on the counter already the first time they walked into the kitchen. Needless to say, they did not use that kitchen space.
On the outside, Alexander Palms Court is a cute place. The courtyard is nice, the pool is heated and well-kept, the foliage is really pretty, they provide pool towels and floaties, there are several places to sit around the pool, and the evening accent lighting is a nice touch. During the day, we really appreciated the holiday music that was played in the courtyard. As far as location, it’s only a couple of blocks from Duval if that floats your boat, and a block from the beach. However, once you park your car DO NOT LEAVE. There are not enough parking spaces for the number of rooms here. You are better off renting bikes or walking around so you know your car has a spot. We even carpooled with our friends in Room 9, so I'm not sure where they would have parked if they drove separately.
Breakfast is served around the pool in the mornings until 10am or so, and I regularly popped out there to grab coffee and a banana, though one morning there was nowhere for my husband and I to sit next to each other, yet if we went back to our room there was nowhere to enjoy any space either, so we just left and strolled down the street instead. Bummer.
There are other options in Key West that we’ll choose next time, having stayed in a mid-range B&B last time around. We wanted to venture to this part of the island, but Alexander Palms didn’t meet our needs. Live and learn.
Only choose Room 2A if you need it for a second bedroom. Do not choose it as a stand-alone accommod...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.