Disgustingly dirty!!!!! Room not at all as shown on website, or described on phone. This place prays on out of towners , its a take the money and run operation. Good luck checking in, or getting a key, and if you complain they'll ask you to leave and threaten to call the police, cause they've already billed your credit card. The owners name is Josh, he has a tattoo of a Lizard on his neck. He also owns Smallest Bar. The only thing he's capable of is lying and charging your credit card, he's rude, incompetent, discriminatory, and a pathetic excuse for a business owner. The hotel itself is just as pathetic as its owner, roaches, bugs, broken furniture, dirt everywhere, hasn't been cleaned in months, much less remodeled or updated. There is no front desk or staff or housekeepers, only him and a bartender who have mastered the pass the buck, not my job, too bad buddy, game. Because they already got your credit card info. Don't be fooled by the positive reviews, take the time to read a few, and you'll see commonality, and if you're still truly interested in booking, GOOD LUCK, YOU'LL NEED IT!!!!!!!! Learn from my and the many others mistakes this place in a NIGHTMARE!!!!!!!!
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Tingo and Venere so you can book your Old Customs House Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Old Customs House Hotel Key West