I surprised my husband with a trip to Key West for his 50th birthday. Unfortumately it was a holiday weekend and everything was booked. I reluctantly took the Old Customs House. I should have known if it was the only place available in Key West. All my fears were confirmed. First of all we almost never found who ran the place to let us in. When we finally did and he managed to find the key, we were met with the worst place I have ever stayed and I travelled around the world. Where to start.....the bathroom door would not close. There was a screen latch that held it sort of closed with about a 3" gap. There were ants all over the sink and the shower nozzle was about to pull out of the wall. The one bed was so creaky (and uncomfortable) that is would awaken the dead. But that's not the worst part. We had travelled a long way and wanted a relaxing weekend but that was not to be in this location. Being 30' from the Hog's Breath saloon we soon realized that yes, the sound does travel and the live music went on until 1:30 am. At that point they turned music on at the bar beneath us and it literally made the walls rattle until 3:00 am. Of course, we immediately begin to look for another place for the next night and were lucky enough to find rooms for one night. I had paid for 3 nights and of course there was no refund even though I am pretty sure he managed to rent it out to someone as the town was full and there were people looking for rooms. So, if you just want a place on Duval Street to pass out at 3:00 am and don't care about the surroundings then you may be OK with this place. But if you want to be rested enough to enjoy the rest of Key West then this is definitely not the place. Also, I dealt with Inn Touch, a rental agency and she said nothing about how noisy and awful this place was going to be so I would not recommend them either. She knew we had never been to Key West before and she should have warned us.
Stay away from Duval Street. Key West is a beautiful city full of gorgeous inns where you can sleep...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.