We had originally booked a 2 bedroom suite at the Westin Resort, right on the Marina. Upon check in, we spoke with "Bryan" at the Front Desk. Picking up on his lovely Irish accent, I commented that I knew he wasn't from around here. As we struck up a wonderful conversation, he asked if we had been in Key West before. I explained we visited the island last year but had a horrible experience at the Casa Marina but were looking forward to staying at their hotel. We conversed some more, he stepped away and returned with a backpack for our son. How sweet! We were admiring the Sunset Key poster in the lobby when Bryan returned and flagged me over, he said "how would you like to stay there, same price?". I was shocked, it took a while to sink in but we were upgraded to SunSet Key in a great 2 bedroom cottage for the same price as the 2 bedroom suite in the hotel (of course we checked, prices were not the same between the two). I told Byran things like this NEVER happen to us. We couldn't have Thanked him enough. Later that evening, after a walk around the island, we returned to our cottage to find a bottle of Champage and a plate of chocolate covered strawberries, with a note that read "Good things happen to good people". I made it a point to head back to the front desk the next day and express our appreciation to Bryan in person. Service was fabulous, you get waters and orange juices delivered each evening and a wonderful basket of fresh fruit, muffins and breads each morning! Housekeeping rocked, rooms were super clean. We ended up staying 2 extra days, we just didnt want to leave! The beach is great, private, quiet with drink/food service and it was super. Concierge supplies you with fishing gear and bait if you want to fish off the docks, no charge. Walking around the island is awesome, no cars, all the streets are in pavers and the private homes beautiful. Lattitudes, the only 5 star restaurant on the island was super. I simply cannot say enough great things about this place, our experience, everything. Money WELL spent! Bryan is a super-star, we've told everyone we know about what an awesome experience this was. I'll return again and again.....and again!!!!
The cottages are great size, the bedrooms are huge with their own private bathrooms. you wont be dis...
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Thank you for the positive review! It is always great to hear that our guests enjoy themselves during their travels. We look forward to welcoming you back in the future!
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