Third stay here. Just left a few hours ago. After staying two doors down from a house full of Neanderthals: F this and F that and keeping cottages around us awake for two nights running, mgmt finally did something by sending two guys down to break it up. This was our 3rd year. Our neighbors 10th. Surely that takes precedent over rowdies. We never received any apology or update. We had to finally go to concierge to find out disposition of this. To be told by a human in Sasquatch disguise. Lady, go f yourself. What a disappointing Westin attitude. How about a nice call, a bottle of wine, some fruit, to say sorry for your inconvenience ? Please don't respond that "Jenny" will discuss with mgmt and try to correct problem.
- Official Description (provided by the hotel):
- Sunset Key Cottages, A Luxury Collection Resort, is a secluded tropical island sanctuary located just 500 yards off the coast of Key West, featuring private cottages. ... more less
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- Also Known As:
- Sunset Key Guest Cottages, a Westin Hotel Key West
- Westin Key West
- Key West Westin
- Sunset Key Cottages Guest