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Sunset Key Guest Cottages, A Westin Resort: Traveler Reviews

4.0 of 5
245 Front St, Key West, FL 33040
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Sunset Key Guest Cottages, A Westin Resort
Ranked #9 of 42 hotels in Key West
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245 reviews from our community

    Trip type
Traveler rating
    159
    49
    21
    7
    9
Date Rating
Saint Joseph, Michigan
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Amazing!!!!!”
5 of 5 stars Reviewed February 25, 2013

Just returned to reality after a week in paradise. What an amazing place. The cottages were spacious and clean, the entire resort was quiet, we thoroughly enjoyed our breakfast basket of baked goodies delivered to our front porch every day, the shuttles to/from the island were on time, the restaurant and bar were wonderful and all of the personnel we encountered was pleasant and customer focused. I am ready to return to paradise.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Marilyn M about Sunset Key Guest Cottages, A Westin Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review
March 4, 2013
Dear Guest:

Thank you for the positive review! We are delighted to hear you enjoyed your stay on Sunset Key and look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
“Perfect in everyway!”
5 of 5 stars Reviewed February 25, 2013 via mobile

My husband and I rented a 3 bedroom cottage for 3 weeks in February at the Westin Sunset Key cottages. Every aspect of the hotel was perfect. The staff was friendly and very accommodating . The cottages were very clean and well kept. The food at Latitudes restaurant was superb. I would definitely come back!!!

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask evita1208 about Sunset Key Guest Cottages, A Westin Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review
March 11, 2013
Dear Guest:

Thank you for taking the time to write this positive review. We are delighted to hear you enjoyed your stay on Sunset Key and look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sanford, North Carolina
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Sunset Key...A Beautiful Stay in Paradise”
5 of 5 stars Reviewed February 13, 2013

We just returned from our vacation at Sunset Key Guest Cottages in Key West where we stayed in a 3 bedroom/3 bath cottage. Let me start by saying....."We did not want to leave". The cottages are appointed beautifully with every amenity imaginable. Each morning we received a complimentary basket with fresh bread, muffins and fruit to jump start our day. Each day we ventured to the beach, placed our towels on comfortable lounge chairs under a thatched roof tiki hut which overlooked the blue Gulf of Mexico. The food and beverage service was on point. Our server was wonderful and took care of all of our food and beverage needs. while on the beach.
Latitudes, the on-site restaurant is a must. The food was exceptional, the service was outstanding and The View will take your breath away. Make a ressie for dinner and arrive early to order a cocktail from their beautiful bar and Celebrate the Sunset.
Make a reservation and enjoy this fabulous property as a couple, family or with friends. Sunset Key Guest Cottages is a Beautiful Stay in Paradise.

Room Tip: This property is so beautiful that each cottage is in a beautiful setting.
See more room tips
  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask CarolinaGirls50 about Sunset Key Guest Cottages, A Westin Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review
March 4, 2013
Dear Guest:

Thank you for your positive review. We are thrilled to hear you enjoyed your stay on Sunset Key and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Paradise”
5 of 5 stars Reviewed February 10, 2013

A lovely experience , beautiful boat ride to the Island , very professional staff & amazing food Pricey but well worth it .
Reservations a must, outside is perfect.
Dessert are awesome the perfect size
Great Martini"s

  • Stayed May 2012
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
Ask Champaynecheffy about Sunset Key Guest Cottages, A Westin Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review
February 13, 2013
Dear Guest:

We appreciate you taking the time to post such a positive comment-it's always great to hear that our guests enjoy themselves during their stay. Thank you for the review, and we look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
houston
1 review
8 helpful votes 8 helpful votes
“Worst customer service”
1 of 5 stars Reviewed February 3, 2013

Don't be fooled. I was tricked and then robbed, by Starwood! I booked a vacation for my husband and myself, and the rep who was helping me said there were two great room options and that i should put both on hold and cancel the one i didn't want. i was hesitant because this is not us so I put both on hold at no charge. A couple of months prior to our trip we had to cancel our reservation. I called and told a rep my name and to cancel my trip. After not receiving ANY cancellation emails, I called back a couple weeks later to make sure it was cancelled. A rep assured me that I was based on my name (did not ask me my confirmation number) and I left it at that. wouldn't my name have been on TWO reservations?! A couple days before we were supposed to go on our trip, I received an email saying that the hotel was "ready and awaiting our arrival!". Well that's weird, i thought. So I called, and sure enough, one of my rooms had NOT been cancelled. I spoke to many people, accounting, customer service..the file even got transported to Ireland!!! They said they would have to check phone records, which I was happy to hear as my case would have been won, but sure enough, their phone records don't go back farther than a month. So they did not give me the benefit of the doubt, and I was charged my deposit. In fact, I was first charged my entire stay until I proactively called and had to explain my story all over again to someone else, who removed the $2,000 charge but could not give me my lost deposit back. I have received many "Thank you for staying with us" emails the past couple of days. Get with the program, Starwood. I have no doubt I was tricked into holding two rooms and conveniently only one was canceled. SHAME ON YOU STARWOOD!
-Ann, Angry Houstonion

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes 8
Ask abmy about Sunset Key Guest Cottages, A Westin Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunset Key Guest Cottages, A Westin Resort

Also Known As:
Sunset Key Guest Cottages, a Westin Hotel Key West
Sunset Key Guest Cottages, a Westin Hotel
Westin Key West
Sunset Key
Sunset Key Guest Cottages
Key West Westin
Sunset Key Cottages
Sunset Key Cottages Guest
Sunset Key Guest Cottage
Address: 245 Front St, Key West, FL 33040
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Business Center Free High-Speed Internet Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotels in Key West
#3 Top resorts Hotels in Key West
#7 Romantic Hotels in Key West
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Sunset Key Guest Cottages is a secluded tropical island sanctuary located just 500 yards off the coast of Key West Old Town historic seaport district featuring private cottages. ... more   less 
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