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“Paradise” 5 of 5 stars
Review of Sunset Key Guest Cottages, A Westin Resort

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Sunset Key Guest Cottages, A Westin Resort
4.0 of 5 Resort   |   245 Front St, Key West, FL 33040   |  
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Hotel amenities
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Complimentary Breakfast
Ranked #18 of 41 hotels in Key West
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Paradise”
5 of 5 stars Reviewed February 10, 2013

A lovely experience , beautiful boat ride to the Island , very professional staff & amazing food Pricey but well worth it .
Reservations a must, outside is perfect.
Dessert are awesome the perfect size
Great Martini"s

  • Stayed May 2012
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review, February 13, 2013
Dear Guest:

We appreciate you taking the time to post such a positive comment-it's always great to hear that our guests enjoy themselves during their stay. Thank you for the review, and we look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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364 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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houston
1 review
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed February 3, 2013

Don't be fooled. I was tricked and then robbed, by Starwood! I booked a vacation for my husband and myself, and the rep who was helping me said there were two great room options and that i should put both on hold and cancel the one i didn't want. i was hesitant because this is not us so I put both on hold at no charge. A couple of months prior to our trip we had to cancel our reservation. I called and told a rep my name and to cancel my trip. After not receiving ANY cancellation emails, I called back a couple weeks later to make sure it was cancelled. A rep assured me that I was based on my name (did not ask me my confirmation number) and I left it at that. wouldn't my name have been on TWO reservations?! A couple days before we were supposed to go on our trip, I received an email saying that the hotel was "ready and awaiting our arrival!". Well that's weird, i thought. So I called, and sure enough, one of my rooms had NOT been cancelled. I spoke to many people, accounting, customer service..the file even got transported to Ireland!!! They said they would have to check phone records, which I was happy to hear as my case would have been won, but sure enough, their phone records don't go back farther than a month. So they did not give me the benefit of the doubt, and I was charged my deposit. In fact, I was first charged my entire stay until I proactively called and had to explain my story all over again to someone else, who removed the $2,000 charge but could not give me my lost deposit back. I have received many "Thank you for staying with us" emails the past couple of days. Get with the program, Starwood. I have no doubt I was tricked into holding two rooms and conveniently only one was canceled. SHAME ON YOU STARWOOD!
-Ann, Angry Houstonion

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes 20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 27, 2013

Loved everything about Sunset Key! The location, service, Latitudes Restaurant (Eve and Dan were awesome!). Everyone was very friendly, nothing was a problem. The ferry was timely and quick, the sunsets amazing.I could go on and on.

Room Tip: The beachfront cottages are amazing!
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review, February 6, 2013
Dear Guest:

Thank you for writing this review! We are so happy to hear you enjoyed your time on Sunset Key and we will pass along the good review to Dan and Eve!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 24, 2013

My wife, another couple and I stayed at Sunset Key Guest Cottages for two nights while in Key West. It was the highlight of our trip in south FL. I'm a bit of a hotel snob and this place still exceeded my expectations even though it received great reviews. Located on a private island approx 5 minutes off of Key West by boat, it's a peaceful relaxing spot with easy access to the craziness of Key West. Check-in was easy at the Westin Key West. The bellman packed up our suitcases and shipped them over to the island. We hopped on the boat and headed over and there was a staff member waiting for us on the dock when we arrived. She gave us a quick tour and took us to our two bedroom ocean view cottage. Everything on the island is well maintained and the buildings are appealing to look at.

The cottage was fantastic. Right on the shore, well laid out very comfortable and high end. The bedrooms were spacious as were the porches (great spots to hang out and enjoy the ocean view). The island is very quite and relaxing at night and I found the bed very comfortable. Every evening the staff drops off some chocolate, bottled water and orange juice and in the morning they leave a picnic basket with fresh fruit and fresh baked muffins, banana bread, poppy seed bread, etc.

The staff was very attentive and friendly. We had appetizers at the bar in Latitudes (a highly recommended restaurant, though we did not eat dinner there). The atmosphere, food and bar staff were top notch. I highly recommend staying Sunset Key Guest Cottages as it's a great experience, just be prepared to lighten your wallet a bit.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review, February 6, 2013
Dear Guest:

We are thrilled to hear you enjoyed your stay on Sunset Key! Thank you for the good review and we look forward to your return visit to Key West!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rocky River, Ohio
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 22, 2013

Just got back from Key West and staying at the Sunset Key Cottages. This is part of the Westin Resort. You actually leave your car at the Westin Hotel on the mainland (where the boat picks you up). The Westin Hotel is in the center of everything in Key West. The cool part is that you leave the mainland to your own small island called Sunset Key. The cottages are phenomenal. All of them are near the beach and pool (and hottubs). And of course Latitudes restaurant which is also right there...which is a highly rated restaurant that can server you all three meals if you need it. You should definitely try at least dinner there once, its great. You also get complimentary muffins and bread and orange juice every morning on your porch and water in the evening. We were told they would even stock your fridge/room for you if you wanted something specific prior to arriving. I mean, how can you go wrong there? The beds were extremely comfy and the whole experience was fantastic. The boat back and forth to KW mainland was every 1/2 hour 24 /7. It drops you right off in historic KW and 1 block from all the action on Duval Street. The staff was always helpful and on top of things. I could not give this place a higher rating and Ive been to a lot of nice places.

Room Tip: Get what you need for rooms as nearly all the cottages have a great view and are close to the pool/h...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review, February 6, 2013
Dear Guest:

Thank you for taking the time to write this review! We are so happy to hear you had a wonderful experience on Sunset Key! Thanks again and we look forward to your return visit!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 16, 2013

I felt as though I was on a fantasy island...LOVED THIS PLACE...cottages were wonderful...the BEST...highly recommend...BEDS AND BEDDING WONDERFUL...eat at their restaurant at sunset...ask for outdoor seating...you will be amaze...

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review, February 6, 2013
Dear Guest:

Thank you for the great review! We are delighted to hear you had a wonderful experience on Sunset Key! Come back and visit us again soon!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stigler, Oklahoma
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 11, 2013

The accommodations are wonderful. A perfect match for the laid back Key West style. Excellent staff who see to your every need. Traveling with two kids and three adults was no problem with a two bedroom cottage. The beach area was meticulous and relaxing. A water shuttle provides transport to Key West proper and runs every 30 minutes. The island is situated far enough off shore that the revelry of Duvall St doesn't detract from the serenity of the waves splashing against the beach.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review, January 14, 2013
Thanks - we aim for perfection! Please come back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunset Key Guest Cottages, A Westin Resort

Address: 245 Front St, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Key West
#6 Luxury Hotel in Key West
#6 Top resorts Hotel in Key West
#7 Spa Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sunset Key Guest Cottages, A Westin Resort 4*
Official Description (provided by the hotel):
Sunset Key Guest Cottages is a secluded tropical island sanctuary located just 500 yards off the coast of Key West Old Town historic seaport district featuring private cottages. ... more   less 
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Also Known As:
Sunset Key Guest Cottages, a Westin Hotel Key West
Westin Key West
Key West Westin
Sunset Key Cottages Guest

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