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“Peaceful in Key West” 5 of 5 stars
Review of Sunset Key Guest Cottages, A Westin Resort

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Sunset Key Guest Cottages, A Westin Resort
4.0 of 5 Resort   |   245 Front St, Key West, FL 33040   |  
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5th Night Free & Credit
Ranked #20 of 44 Hotels in Key West
Austin
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Peaceful in Key West”
5 of 5 stars Reviewed January 24, 2013

My wife, another couple and I stayed at Sunset Key Guest Cottages for two nights while in Key West. It was the highlight of our trip in south FL. I'm a bit of a hotel snob and this place still exceeded my expectations even though it received great reviews. Located on a private island approx 5 minutes off of Key West by boat, it's a peaceful relaxing spot with easy access to the craziness of Key West. Check-in was easy at the Westin Key West. The bellman packed up our suitcases and shipped them over to the island. We hopped on the boat and headed over and there was a staff member waiting for us on the dock when we arrived. She gave us a quick tour and took us to our two bedroom ocean view cottage. Everything on the island is well maintained and the buildings are appealing to look at.

The cottage was fantastic. Right on the shore, well laid out very comfortable and high end. The bedrooms were spacious as were the porches (great spots to hang out and enjoy the ocean view). The island is very quite and relaxing at night and I found the bed very comfortable. Every evening the staff drops off some chocolate, bottled water and orange juice and in the morning they leave a picnic basket with fresh fruit and fresh baked muffins, banana bread, poppy seed bread, etc.

The staff was very attentive and friendly. We had appetizers at the bar in Latitudes (a highly recommended restaurant, though we did not eat dinner there). The atmosphere, food and bar staff were top notch. I highly recommend staying Sunset Key Guest Cottages as it's a great experience, just be prepared to lighten your wallet a bit.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review, February 6, 2013
Dear Guest:

We are thrilled to hear you enjoyed your stay on Sunset Key! Thank you for the good review and we look forward to your return visit to Key West!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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392 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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Rocky River, Ohio
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 22, 2013

Just got back from Key West and staying at the Sunset Key Cottages. This is part of the Westin Resort. You actually leave your car at the Westin Hotel on the mainland (where the boat picks you up). The Westin Hotel is in the center of everything in Key West. The cool part is that you leave the mainland to your own small island called Sunset Key. The cottages are phenomenal. All of them are near the beach and pool (and hottubs). And of course Latitudes restaurant which is also right there...which is a highly rated restaurant that can server you all three meals if you need it. You should definitely try at least dinner there once, its great. You also get complimentary muffins and bread and orange juice every morning on your porch and water in the evening. We were told they would even stock your fridge/room for you if you wanted something specific prior to arriving. I mean, how can you go wrong there? The beds were extremely comfy and the whole experience was fantastic. The boat back and forth to KW mainland was every 1/2 hour 24 /7. It drops you right off in historic KW and 1 block from all the action on Duval Street. The staff was always helpful and on top of things. I could not give this place a higher rating and Ive been to a lot of nice places.

Room Tip: Get what you need for rooms as nearly all the cottages have a great view and are close to the pool/h...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review, February 6, 2013
Dear Guest:

Thank you for taking the time to write this review! We are so happy to hear you had a wonderful experience on Sunset Key! Thanks again and we look forward to your return visit!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 16, 2013

I felt as though I was on a fantasy island...LOVED THIS PLACE...cottages were wonderful...the BEST...highly recommend...BEDS AND BEDDING WONDERFUL...eat at their restaurant at sunset...ask for outdoor seating...you will be amaze...

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review, February 6, 2013
Dear Guest:

Thank you for the great review! We are delighted to hear you had a wonderful experience on Sunset Key! Come back and visit us again soon!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stigler, Oklahoma
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 11, 2013

The accommodations are wonderful. A perfect match for the laid back Key West style. Excellent staff who see to your every need. Traveling with two kids and three adults was no problem with a two bedroom cottage. The beach area was meticulous and relaxing. A water shuttle provides transport to Key West proper and runs every 30 minutes. The island is situated far enough off shore that the revelry of Duvall St doesn't detract from the serenity of the waves splashing against the beach.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review, January 14, 2013
Thanks - we aim for perfection! Please come back again soon.
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Hartford, Connecticut
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 2, 2013

We just stayed with our 5 year old son. The food and service on the island was outstanding. The island itself is beautiful and serene. The pool is a large size for the relatively small resort with plenty of lower depths for new swimmers or loungers. The two hot tubs are great. The cottage we had was well laid out. It was nicely appointed but a little bit tired. Getting back and forth to Key West is easy. I was worried we would be trapped on the island, but it was as convenient on Sunset Key as any of the nice hotels in Key West. The biggest complaint I have is that each room had a loud in-wall air conditioning unit that turned on and off all night long. They woke us all up on several occasions. I also wished that they would have had a place to get coffee in the morning before sitting at the restaurant. That being said, it is a special place...almost perfect.

Room Tip: Hard to go wrong.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review, January 8, 2013
Thank you so much for your review. We pass along all reviews to all staff for training and improvement.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 31, 2012

First time at Sunset Key in December. It is a gorgeous little island just a short 10-minute ferry ride from the heart of Key West (scheduled ferry leaves every 30 minutes from the island and from Key West until pretty late at night and then smaller boat takes you after hours). Stayed in a two-bedroom cottage with 3 full bathrooms (so your visitors don't have to go into your room) and a small but full kitchen. Full-size fridge you can stock yourself if you want to haul things from the mainland. Daily AM free delivery of various breads, muffins, apples and oranges. Starbucks coffee provided that you can make for free. Great private porch where you can start your morning. We stayed right next to the pool, which is lovely and also has 2 hot tubs (didn't see a posted close time, which might be nice addition at least for the hot-tub which one night had some late-night partiers just outside our bedroom windows...). Registered Sunset Key guests can bring others over to the island on the ferry, but the whole experience is very private and super classy.

The restaurant on the island is absolutely fabulous. Great wine list and each course was better than the next and perfectly prepared! Nothing is easy on the wallet, but for a treat the restaurant and the views from it are just fabulous.

Another great unadvertised amenity is the island lockers with two full bathrooms. We had a morning checkout but an evening flight. The wonderful staff let us put our bags in the lockers right by the main house and the ferry launch and gave us key card access. After a day at the Sunset Key beach and pool, we could take a relaxing shower and get cleaned up for our departure. That made our last day really great!

Key West has a ton of cruise ship traffic that blocks a large part of your view if in Key West during the day. Being on the island across the way, with its private beach, was completely removed from the cruise ship world and the thousands of tourists on 'em.

As advertised, sunsets in Key West are just beautiful and are worth scheduling your day around. Would recommend a stay at the Sunset Key Cottages. A first-rate experience!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review, January 8, 2013
Thank you so much - sounds like you enjoyed yourself thoroughly. We hope you join us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton, Ohio
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 20, 2012

We are long time fans of Sunset Key! We used to visit the island on a regular basis when our kids were little. We have many happy memories of family vacations on this beautiful and unique island. But came back recently and brought our best friends. Just a couple's trip and it was amazing. The island was decorated for the holidays and the service and was supreme. After an error with our booking from the Westin Rep on the 1-800-number, the concierge Jenny had it straightened out quickly and went out of her way to take care of us. She had a bottle of chapagne and a cheese tray waiting for us in our cottage. I would highly recommend calling the concierge (Jenny) directly when booking your reservation. The island has a new, larger restaurant with beautiful views and the new spa and workout room are also wonderful. The service was as good as it always was and our waiter on the beach was great! We are already planning our trip for next year! FIVE STARS!

Room Tip: I would call the concierge and have her advise on you on which cottage would be best for you. Do yo...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at Sunset Key Guest Cottages, A Westin Resort, responded to this review, January 8, 2013
Thank you for your review, for being repeat guests and for mentioning staff by name. Glad you had a great time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunset Key Guest Cottages, A Westin Resort

Address: 245 Front St, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Key West
#7 Spa Hotel in Key West
#7 Top resorts Hotel in Key West
#9 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sunset Key Guest Cottages, A Westin Resort 4*
Number of rooms: 37
Official Description (provided by the hotel):
Sunset Key Guest Cottages is a secluded tropical island sanctuary located just 500 yards off the coast of Key West Old Town historic seaport district featuring private cottages. ... more   less 
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Also Known As:
Sunset Key Guest Cottages, a Westin Hotel Key West
Westin Key West
Key West Westin
Sunset Key Cottages Guest

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