Me and my husband stayed in the Garden Suite. It was great the first couple of days. I'm pretty certain the owner took the advice from previous guests regarding some prior concerns. They added an awning over the deck so the guests in the tree-top suite couldn't look out their window and see you below so that was great. The house is in a super location. There is no need to rent a car. I do however, need to share some not-so-great news. The "innkeeper" met us when we arrived, he was great and cleaned our room daily for the first three days of our stay. However, when we returned to our room one afternoon, we were sadden to find our innkeepr had fallen down the stairs and injured himself. He was obviously intoxicated, as you could smell him from down the hall. Now, I know when you visit key west you expect to see a lot of intoxicated people, however I don't expect it from the staff of the place where I'm staying. After that incident, and during the rest of our stay, our room was never cleand. We had contacted the owner, because like normal human beings, we were generally concerned. They assured us that they had someone lined up to take care of the turn-down service while the innkeeper was in the hospital but no one ever came. We were just kind of disappointed. If it wasn't for that experience, we would plan on staying there again. However, we already started looking for different places stay for our next trip. If I find out that they have a new innkeeper or change management, I would definitely stay there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
KeyWester321, Owner
(Management representative)
Jul 9, 2007
The incident that was reported to me was unfortunate. I was out of town when it occurred; but, the situation was rectified upon my return. The person involved is no longer in our employ and procedures have been revised. I can assure my future guests that I will take extra precautions to provide the service they deserve. Fully, 1/3 of the cost of the Suite has been remitted to the guests with my deepest apologies. Thank You, Linda Condon - Innkeeper
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.