I liked this hotel a lot. The rooms opened onto a waterfront patio and were spacious and clean. There were birds and manatees to see. The restaurant has free coffee out by 6AM. It was easy to get everywhere we wanted to go. But the outstanding feature was the customer service. The waitress ran up to the desk to confirm what time check out was. They responded immediately to every request we made. The desk clerk fixed the loose screw in my sun glasses! The manager stopped us on the walkway to ask about our experience. A trip to Key West should be easy and relaxing. You'll get that with this hotel.

We were in a pinch to find a hotel for the boat show. Claudine answered my call and was able to find accommodations for us! She went above and beyond and that was awesome! The check-in and check-out was easy, fast and smooth. Our room was a waterfront room and it really was waterfront! Cute, cute, cute, old Havana style, tastefully appointed and the view was spectacular! I saw some comments regarding "the rooms were small" but it is an older hotel so that is generally to be expected. But again, they created a cozy atmosphere in the true Key West spirit!!! Hot water, good water pressure, clean beds, plenty of pillows. Love the old pictures on the walls. Grounds were clean, pool big and clean. Restaurant on property was great - had breakfast and lunch there. Add in the turtles and exotic birds on the premises and you have a winner! So thank you again Claudine for helping us - you rock :) !

I was a little concerned about trying this hotel because of previous reviews, but I am so glad we tried it. We stayed there 3 nights and it was fantastic. The hotel property is very clean (was especially impressed with the beach areas) as well as the rooms. I want to give acknowledgement to the housekeeping staff their, especially Anna who cleaned our room (400) during our stay. We were in and out and had all our stuff (including bike gear) that she worked around. The only thing I was not impressed with was the restaurant or bar. Not really because they were bad but because a lot of the food was not to my taste. The service there was okay.

Had waterfront room. Bed was very worn out, sagged to middle.
Fridge did not work when we got there. Called front desk, they sent engineer, he comes in and tells us its a ow capacity fridge and we had too much stuff in it. I said really? He barely spoke english, said all rooms were full so we just had to deal with it. He left, I checked back of fridge and found an issue.Fixed it myself and worked full blast the rest of the time.

We also requested a microwave which was not in room, called and they had to get us one.

We ate at their resteraunt and the food was pretty good but the service was awful. The girl was clueless right down to when she brought the check she did not give me a pen to sign the bill. She was dreadful throughout the meal.

Had to ask twice for housekeeping to wash the floor. And we tipped them everyday.

Pool area was nice, no hot tub. Pool bar is not open all the time, so plan ahead, but you are not allowed to bring your own into pool area.

They are doing a lot of upgrades such as new sand, hammocks a small dock etc. However you are waterfront not beach front. There is no beach.

Not sure we would stay again based on matress issue. Our backs were killing us. And no headboards lets the bed move away from wall and you lose your pillows.