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Ibis Bay Beach Resort: Traveler Reviews

2.5 of 5
3101 N Roosevelt Blvd, Key West, FL 33040
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Ibis Bay Beach Resort
Ranked #35 of 42 hotels in Key West
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442 reviews from our community

Traveler rating
    123
    129
    80
    50
    60
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Families
78
 
Couples
179
 
Solo
10
 
Business
14
 
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Venice, CA
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Lots of style but...”
4 of 5 stars Reviewed November 17, 2012

We really liked the style in our beachfront room. Loved our little patio on the beach with hammocks nearby, the fun art and little painted details on the walls, lovely tile in the bathroom, large plush beach towels. So we were very surprised by the squeakiest mattress I have ever experienced-- truly comical! Luckily we're pretty "static" sleepers because any movement makes for quite a symphony of sound.

I'm giving 4 stars nevertheless because my overall experience was good--the restaurant has good food and there is a nice pool. Take note: wi-fi is only available in the public areas.

Room Tip: A room on the beach is worth it for the view. Beware the squeaky mattresses. Wi-fi only available in...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask coopdedoo about Ibis Bay Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisHolland_Ibis, Owner at Ibis Bay Beach Resort, responded to this review
November 19, 2012
I am glad you had so much fun. We bought some mattresses that have started to squeak because it is often so humid here. I thought we got them all replaced but you found one. I will get it replaced. So thanks for letting me know. See you again soon!
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Philadelphia, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
“Excels at customer service”
4 of 5 stars Reviewed November 15, 2012

I liked this hotel a lot. The rooms opened onto a waterfront patio and were spacious and clean. There were birds and manatees to see. The restaurant has free coffee out by 6AM. It was easy to get everywhere we wanted to go. But the outstanding feature was the customer service. The waitress ran up to the desk to confirm what time check out was. They responded immediately to every request we made. The desk clerk fixed the loose screw in my sun glasses! The manager stopped us on the walkway to ask about our experience. A trip to Key West should be easy and relaxing. You'll get that with this hotel.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Patricia F about Ibis Bay Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisHolland_Ibis, Owner at Ibis Bay Beach Resort, responded to this review
November 16, 2012
A genuine smile, a simple "hello", a helping suggestion or an act of kindness are the memorable moments that make us all feel welcome. I think we interact more with our guests than a lot of hotels. It's actually the best part of our job. It's so nice to hear that it meant a lot to you. Thanks for letting us know.
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Fort Lauderdale, Florida
1 review
1 helpful vote 1 helpful vote
“Outstanding”
5 of 5 stars Reviewed November 13, 2012

We were in a pinch to find a hotel for the boat show. Claudine answered my call and was able to find accommodations for us! She went above and beyond and that was awesome! The check-in and check-out was easy, fast and smooth. Our room was a waterfront room and it really was waterfront! Cute, cute, cute, old Havana style, tastefully appointed and the view was spectacular! I saw some comments regarding "the rooms were small" but it is an older hotel so that is generally to be expected. But again, they created a cozy atmosphere in the true Key West spirit!!! Hot water, good water pressure, clean beds, plenty of pillows. Love the old pictures on the walls. Grounds were clean, pool big and clean. Restaurant on property was great - had breakfast and lunch there. Add in the turtles and exotic birds on the premises and you have a winner! So thank you again Claudine for helping us - you rock :) !

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Nancy T about Ibis Bay Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisHolland_Ibis, Owner at Ibis Bay Beach Resort, responded to this review
November 14, 2012
Claudine has worked at Ibis Bay longer than anyone else. You found out why. Thank you for letting me know how well she did. She'll get a gold star!!
To me, being on the beach on Ibis Bay is like living in a Key West postcard. Out of 47 Key West hotels only 8 have their own beach. We are the most affordable.
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Lake Wales, Florida
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
“Not what I I expected in a fantastic way”
4 of 5 stars Reviewed November 9, 2012

I was a little concerned about trying this hotel because of previous reviews, but I am so glad we tried it. We stayed there 3 nights and it was fantastic. The hotel property is very clean (was especially impressed with the beach areas) as well as the rooms. I want to give acknowledgement to the housekeeping staff their, especially Anna who cleaned our room (400) during our stay. We were in and out and had all our stuff (including bike gear) that she worked around. The only thing I was not impressed with was the restaurant or bar. Not really because they were bad but because a lot of the food was not to my taste. The service there was okay.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 4 more reviews by Debra M for Key West
Ask Debra M about Ibis Bay Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisHolland_Ibis, Owner at Ibis Bay Beach Resort, responded to this review
November 12, 2012
Ibis Bay is a great place that was not great for a while. It is a historic coral gem built in the 50s. Our renovations have made it better in every respect, and unique just like Key West.
Thank you for your review. I hope we see you again soon. I will make sure Anna sees your review. She is terrific!
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Haines City, Florida
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Getting there but way to go”
3 of 5 stars Reviewed November 8, 2012

Had waterfront room. Bed was very worn out, sagged to middle.
Fridge did not work when we got there. Called front desk, they sent engineer, he comes in and tells us its a ow capacity fridge and we had too much stuff in it. I said really? He barely spoke english, said all rooms were full so we just had to deal with it. He left, I checked back of fridge and found an issue.Fixed it myself and worked full blast the rest of the time.

We also requested a microwave which was not in room, called and they had to get us one.

We ate at their resteraunt and the food was pretty good but the service was awful. The girl was clueless right down to when she brought the check she did not give me a pen to sign the bill. She was dreadful throughout the meal.

Had to ask twice for housekeeping to wash the floor. And we tipped them everyday.

Pool area was nice, no hot tub. Pool bar is not open all the time, so plan ahead, but you are not allowed to bring your own into pool area.

They are doing a lot of upgrades such as new sand, hammocks a small dock etc. However you are waterfront not beach front. There is no beach.

Not sure we would stay again based on matress issue. Our backs were killing us. And no headboards lets the bed move away from wall and you lose your pillows.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Dj S about Ibis Bay Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisHolland_Ibis, Owner at Ibis Bay Beach Resort, responded to this review
November 9, 2012
I located your waterfront room and the problem turned out to be a broken bed base. We replaced it. All our mattresses are new so I knew it wasn't that.
"Little things" not going right can erode a great experience. Like you enjoying the food at The Stoned Crab but the waitress not leaving a pen to sign the check. I am going to use your review to address the issue at our weekly manager's meeting. Thank you for your insights.
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Additional Information about Ibis Bay Beach Resort

Also Known As:
Ibis Bay Waterfront Hotel
Ibis Bay Waterfront Hotel Key West
Blue Lagoon Hotel
Address: 3101 N Roosevelt Blvd, Key West, FL 33040
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar/Lounge Beach Free High-Speed Internet Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotels in Key West
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Ibis Bay is exactly the resort you dream of when you think of Key West. It's a friendly, quirky and original 1950s motel that has been remodeled as a modern beach resort. The landscaped sand beach leads right up to the beachfront guest rooms. The staff are very friendly Key West locals who love the island. There are only 8 hotels on the beach in Key West. Ibis Bay is the most affordable and the least stuffy. We offer family attractions such as the poolside Thursday night “Dive-In” movie on a 20ft screen, huge tortoises, lots of large colorful parrots, local iguana lizards and our namesake, the very pretty ibis birds. In the mood for some fun? Ask our Fun Desk concierge about our jet ski, scooter and electric car rentals on site plus paddle board, kayaks and kiteboard rentals on the beach. There's always something to do. Or if you are in the mood to do nothing, just chill out in one of 80 hammocks around the pool and on the beach overlooking the bay. ... more   less 
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