“Wonderful experience, but. . .”
We spent the recent St. Patrick's holiday -- and four additional days -- at the beautiful La Mer Hotel, which is part of the Southernmost Hotel group. I can't say enough about La Mer. We stayed in a veranda room and everything was wonderful, even the maid (Sheila) who took care of our room and provided the turn-down service.
Breakfast was scrumptious in every sense of the word. A wide variety of fruits and pastries were offered daily, plus there was always a delicious quiche, tea, coffee, juice, and a wonderful cappuccino/espresso maker that guests were able to use during the breakfast and afternoon tea periods.
Afternoon tea was also quite wonderful: breads, cookies, refrigerator bars, biscotti, something for just about everyone was provided.
The view from the breakfast/tea area on the veranda of the Dewey House is spectacular with the ocean -- Key West's South Beach -- being just 50 or 75 yards distant.
The grounds are spectacularly landscaped, and the entire Southernmost Resort complex is quite breathtaking with its three lush pools, the poolside bars, the La Mer and Dewey House hotels, and the Beach Café. Music is played each afternoon at the pool located at the Southernmost on the Beach, and the artist who played during our stay was quite talented.
Everything was so perfect, in fact, that we had every intention of returning in 2014. As we checked out, the person at the front desk told us that as 'preferred customers' we would get a significant discount if we booked a return trip in the next several weeks. Since we combine a week or so in Key West each year with a check-up in a Jacksonville-area hospital -- making just one trip to Florida rather than two each year -- we had to find out what our doctor's schedule was before we were able to book a return visit. No problem, though, right? We'd been promised a 'significant discount.'
Once we had got our doctor's appointment for 2014, we were then free to call Southernmost to book our 2014 adventure. But imagine my surprise when, after being told that we would be given a 10% discount for our return visit, I then was given a daily rate of $460 per night. Mind you, we paid $359 per night this year, so, of course, we were expecting to pay something less than that in 2014.
When I queried the reservations agent about the seeming discrepancy, she countered by saying that we had requested the St. Patrick's Day week and that their rates were higher during that particular period. Well, if that is the case then 2014 will be the first year that it is so because we stayed there this year during the St. Patrick's Day holiday and we weren't charged any extra for doing so.
The staff were all quite attentive and very pleasant with the exception of Randall, who took an immediate and utter dislike to me from the moment he set eyes on me. Here is what happened: I was waiting at the cappuccino machine for the machine to cycle through its various steps and another patron walked up and stood behind me. This woman was quite impatient and made her exasperation well known to everyone around her by sighing, throwing up her hands in apparent dismay, and even walking around and tapping her feet. I didn't know what to say or do -- the machine would do what the machine would do. It had to cycle through every phase -- brewing, steaming, foaming, etc. Randall, I'm assuming, must have noticed the older woman's chagrin and so he rushed over to me, as though I was the culprit, and very gruffly said, "You look CONFUSED!!!"
Now, I was in no way confused until I was accosted by Randall in this manner. And, then, yes, I was confused because I had done nothing to bring down his wrath upon me. He strutted up to the cappuccino machine, peered down at my cup as the machine finished with its cycling, and then spun on his heel with not even the hint of an apology, his entire demeanor indicating that somehow, some way, he still seemed to believe that I was at fault, and that the other woman couldn't possibly have been behaving badly.
That was bad enough, but then for the next four mornings, Randall would very nicely inquire of every other guest if he or she would like a waffle made-to-order, but never once did he inquire the same of either my husband or myself.
I know these things may seem like small complaints indeed when tallied up against the total delight of the hotel known as La Mer, but my husband and I are unaccustomed to being treated in the manner that Randall treated us. I have to admit that Randall was very nice to everyone else, so he just must have taken an instant dislike to us, for some reason, which is quite strange because, generally, we get along well with everyone.
We had no other problems of any sort at La Mer, and yes, even with the way that I was treated by Randall I would have swallowed my pride and returned because that is how wonderful the rest of the experience was -- and the rest of the staff, too But when combined with Randall's behavior AND the incredible increase in the daily rate, there is no way that we will ever return. And that is a shame, because we loved it there, and I know you will, too -- if you don't run afoul of Randall.
The rear rooms overlook the beach and may have noisy wedding parties on the weekends. Be aware that...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.