Stayed here a while back and had one of the worst experiences ever in a hotel. Booked for 3 nights...got there and checked in with no problems. Unpacked the bags in the nice but tiny room and went out for a while. Came back to the room and nothing was there!!! Went to front desk and they told me that they packed our bags and that we had to go somewhere else....they had overbooked for the weekend. Furious, I told them that we already checked in and how dare they do this to us. They said they booked the room to other guests further in advance than we did and that since those guests had nowhere else to go and were complaining, they took precedence over us. How dare they!!! Not only that, but they didn't even try to find anywhere else for us to go. We had to do that ourselves. So we did. And when I was unpacking at the next place I found that a few articles of expensive clothing were missing. Simply outrageous. I SOOOO hope this place has changed management since then. The treatment I received bordered on criminal.
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- Also Known As:
- Coconut Grove Guest House Hotel Key West