My partner and I visited pearls a few weeks ago. As we were just visiting key west for a few days we checked into a hotel for our first night. The day after arrival learning about pearls we thought we'd go check it out , with the view of perhaps booking in for a few days if we liked the place. We found the place easily enough it's close enough to duval st and some interesting points of interest. We followed the signs at the side of the property to get into the bar at pearls- from the outset it seemed really nice, secluded - a real nice place to just sit and be. Unfortunately our first impressions were quickly quashed and not by anything other than the bar staff or specifically Brenda! Oh my god ! The rudest individual I have ever come across in the hospitality industry . She could have not been more unwelcoming, unhelpful and just downright rude if she tried. What should have been a pleasant evening was totally destroyed by this person and her attitude. After one drink we left , on our way out we met a lovely couple who had just checked in, chatting briefly they described their room, their check in experience , all i might add which were positive - their only complaint was again the lovely brenda! To the owners of pearls, please take the time to review my comments and then read through the other comments re Brenda- and then please make a decision for your business and send her on a customer service course. You have a beautiful property full of promise but will lose business if this issue is not adressed
- Official Description (provided by the hotel):
- Ideally located just off Duval and two blocks from the ocean, award-winning Pearl’s Key West provides guesthouse ambiance and resort amenities. Our collection of historic buildings amid lush landscaping offers 38 rooms and suites (all with private bath), 2 pools, 2 spas, free wireless internet, Pearl’s Patio bar and grill, and The Strand restaurant serving complimentary breakfast every day. It’s not cookie-cutter. It’s historic, a little funky, and all-welcoming. It’s what makes Key West Key West. ... more less
- Reservation Options:
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- Also Known As:
- Pearl`s Key West Hotel Key West