This is a time share property not a hotel so don't count on any type of luggage or other desk assistance although the staff is quite friendly.

I admit I'm not a fan of time shares, but even this one puzzles me as to why one would buy into it. I booked a one bedroom billed as an efficiency but it's not. It had a toaster and coffee maker but no coffee and no sink other than the bathroom sink. I guess it was part of a 2 bedroom sort of configuration. There was no view at all . . . maybe I got this room because I was only there for one night. I was on the street overlooking the loading dock of the Westin Hotel which translates into early morning loading/unloading of merchandise, garbage pickup and the unloading of passengers from a huge cruise ship and the noise of tour groups being organized.

I don't watch TV, but for those of you who do, the flat screen is 19" and very inconveniently placed into a wall unit. There is a small couch but no real sitting area other than the bed. The toilet and shower room has no sink. The sink is separated from that room by at least 7 feet. In between the shower/toilet room and sink is a bathtub/whirlpool which is completely open to the bedroom as is the sink. No privacy whatsoever. I guess this is OK for the single traveler or those particularly in love or lust.

There are no restaurant facilities on premises but the resort is located near Duval Street and a lot of restaurants, and a discount is offered at the real Hyatt Hotel 4 blocks away.

Oh yes, that reminds me. There's a mandatory resort fee and parking charge. The pool area looks nice, and this place might be better for those looking for a place to stay for more than one night. I was there on business, and this could be coloring my view of the experience. I'm a frequent visitor to Key West, and I can say that there are many better choices of hotels, resorts, and yes, even time share properties to choose from.

This property might be better suited to the visitor who is staying a week and more likely to get a room or apartment overlooking the pool or in a better location. This one just didn't do it for me and is not for a one or 2 night stay. If that's your intention, shop around.

Been an owner in Key West for 15 years - we LOVE this place! Not sure why people would write a negative review- Sunset Harbor is just a block from Duval St, and really not a long walk from many areas of interest. Although Sunset should be due for a modest facelift; we don't come to the Keys to lay around in our condo; we occasionally eat there and come back to our wonderful comfy beds to sleep. Otherwise we are at the pool, exploring, eating, drinking and having a grand ol' time in paradise. You want to sit on the beach drinking a Mai tai? Go to Tahiti...Key West is for FUN! There are few better locations; literally steps from Mallory Square, jet ski rentals outside the door, parks and attractions close by, and dozens of restaurants and bars within blocks (so it is easy to stumble back to the condo). Come to Key West at the end of April for "Conch Week"- a full week of wild and wacky activities. Doesn't get much better than this; brought friends to Sunset Harbor last year; they immediately bought a condo (timeshare week).

Stayed at the resort December 2-December 9. We knew this was where we wanted to stay, primarly based upon the location. The location is perfect, walking distance to everything! We had a 2 bedroom villa, clean, good location and the staff was helpful when asked. I would definitely stay here again.

This is by far the worst Hyatt ever....after having just stayed at the Hyatt Grand Aspen and the Hyatt Siesta Key, this place was a huge let down. The studio here was no better than staying at a Red Roof or Comfort Inn except for the wonderful location. Had to wash our dishes in the bathroom sink, can you imagine! No daily maid service, no valet parking, and no one to bring your bags to your room....you are on your own. Bathroom vanity was particle board which was falling apart...the whole room was very dated, dark and dreary. If you opened your shades you would be looking directly into the apartment across the way. No breakfast either. Coffee pot, sugar and coffee grounds were in the room but no creamer...after asking for some, we were told that they do not supply the creamer. This studio had no little dinette table or chairs...when we asked for one we were told they do not have any. Also had a little TV which was set into a hugh opening.....laughable for a Hyatt!!! Don't bother to book here...you will be very disappointed....shame on you Hyatt for letting this place get so rundown and for putting your good name on such an inferior hotel.