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“Good choice, but they could do more!” 3 of 5 stars
Review of Southwinds Motel

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Southwinds Motel
2.0 of 5 Motel   |   1321 Simonton Street, Key West, FL 33040   |  
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Hotel website
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Hotel amenities
Special Price
10% off room rate
Ranked #42 of 46 Hotels in Key West
Roma
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
“Good choice, but they could do more!”
3 of 5 stars Reviewed 1 week ago

We stayed in this nice Motel in Key West for 2 nights. The staff at reception was very kind and helpful, although we did not realize that in the morning we could have a small breakfast offered (but certainly we have not got understand well - the understanding of the American-Inglese, although we speak English, was not easy! ). Overall, the services of the Motel are certainly discrete, to be classified as a structure with 2 stars. We get points not positive of our stay:
- The room we were given (number 19) was very pretty, but it was a refrigerator. Unfortunately it was not possible to control the air conditioning in autonomy, as the temperature and the power of the air you could control only by the reception (near to the room), as the system was centralized with the reception, as this room was the former manager's house (so told us the receptionist).
- We booked via Booking.com and despite our reservation was for 3 people (confirmed by the reservation and of the advance payment of the first night), when we got to the room, the double bed was ready, while the sofa bed for the third person was still closed but especially not ready (we had to prepare the bed by us!). This is not a service that you would expect from any hotel or motel. If the reservation is for 3 people in the room all the beds have to be prepared to accommodate 3 people!
- The room was not very quiet, because the outer wall bordered conditioner engine (very large) and not at all quiet. During the night it was inevitable not wake up to the noise.

We complained about the cold in the room, but the staff at the recption was not able to help us, because we were told that the air could not be turned off because would be off even that of the reception that could not be turned off to avoid computer overheating. They told us that they would leave a note for the manager, to solve the problem (or find a way out), but nothing has changed. Nobody told us anything, much less no manager has presented us with an apology for having stayed in a room where there were practically almost 15-20 degrees difference between outside and inside!

Considering that we have paid not a few money to stay at this Motel, I expected at least an apology as indicated: third bed not ready (and remade hurt the next day) and air conditioning very cold and not adjustable.

I think it's clear that the properties of the Motel, which also owns a resort not far, maybe it's more concerned with the clientele of the resort than the motel.

I would recommend this property, but not the room that we had!

  • Stayed April 2015, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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54 reviews from our community

Traveler rating
    9
    26
    11
    5
    3
See reviews for
9
27
5
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our third time visiting the motel because we enjoy the retro style of the place. They've been re-doing the interiors for the past few years now and we always look forward to going there. It's only a block from the beach and a block from Duval St. For us, it's the perfect place to setup and go anywhere we want to. The staff is friendly and even with the few glitches we had with towels, everything else was perfect. Can't wait to go back there next time we're in Fla. & the Keys.

Stayed April 2015, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Key West, Florida
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Wonderful place to stay for the price. Excellent staff (front desk, maintanance, housekeeping, and the gentleman who fixes the bikes). Very clean and comfortable! Loved our room and we can't wait to go back.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cologne, Germany
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The Hotel was nice and comfortable. Room are new renovated and clean. Staff are friendly.location let me walk to the historical places, the beach, the boats etc. I´m thought the location was good. ..............................

  • Stayed March 2015, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaMariaGM, General Manager at Southwinds Motel, responded to this review, 3 weeks ago
Dear Southwinds Guest,

I'm glad you had a good stay and liked our location so close to Duval.

Thank you for your business and review.

We hope to see you visiting with us again real soon.

Thank you,
Steve M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Top Contributor
55 reviews 55 reviews
53 hotel reviews
Reviews in 50 cities Reviews in 50 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

so this was one of the cheaper options for the time I needed a room for.
Location is great, just a 10-15 min walk to Mallory sq.
all rooms are on ground floor, there is sufficient parking.
Room was clean and cool, white decor with roof fan, AC, fridge/ Micro. No phone though. Small bathroom but plenty of hot water. Wifi signal was weak in my room. Didn't get the chance to use either of the pools but the beaches are one block over. Breakfast was more of a gesture than a complete service. Bed was very comfortable with nice soft pillows. Overall nothing exceptional but functional and not bad for the price

Stayed March 2015, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaMariaGM, General Manager at Southwinds Motel, responded to this review, 3 weeks ago
Dear Southwinds Motel Guest,

Thank you for your business and your review. Yes, we are close to Duval and all the entertainment and restaurants.

Our pricing is as good as it gets to be in Old Town Key West...walking distance to most everything you want to see and do.

We hope to see you again real soon.

Sincerely,
Steve M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 31, 2015

Without researching hotels in the area, my boo called this hotel out of the blue; ended up finding a 2 bedroom as someone canceled at the last minute so it was good. Can't remember what room we stayed in.

Once arriving the placed looked pretty clean and very close to everything in Key West.
Private parking is available which is a plus! When we walked in the bed was right there. On the left hand side the mini kitchen with a sink, microwave and mini-fridge. We continued on through and the bathroom (bit small but clean with a sliding door) to the left and the 2 beds are to the right.

The hotel looked like it went through some renovations, well at least our room, possibly new management as the flooring and bathrooms looked redone.

The 3 days we were there we walked most of the time. Very close to Duval street.

The rate was more then what we would spend at the time which was around February 2014 (bites you can't review more then a year on TripAdvisor), a little over $200 per night.

We called again this month to find out how much their rates were: $350 a night!! Huh?They must have changed management because that is crazy high. Even though it's going to be hot, we will try again in May.

But overall was experience was pretty good.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaMariaGM, General Manager at Southwinds Motel, responded to this review, 3 weeks ago
Dear Guest,
Thank you for staying with us. I'm happy you had a good stay.

Key West in general is a bit pricy of a location but we try to keep our pricing good...and we are real close to Duval.

Again Thank you for the business and your nice review.

We hope to see you again real soon.

Sincerely,
Steve M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wash dc
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 26, 2015

we just spent 2 nights there, 3 adult children and a mom.one room.

the 2 bedroom was fine for us. the location let us walk to the historical places, the beach, the boats etc. we thought the location was good for adults.

the rooms are a bit small, but the property was well kept up , clean, good location.

Room Tip: inside rooms were quiet, very nice small porch for sitting. we loved that. breakfast a bit stingy: n...
See more room tips
  • Stayed March 2015, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaMariaGM, General Manager at Southwinds Motel, responded to this review, March 30, 2015
Dear Southwinds Motel Guest,
Thank you for your comments and really appreciate your business. I'll share your comments with the staff. Thank you for the 4 Star rating!

We did a renovation in September and October of last year. All of the rooms were painted inside and out. The bedding upgraded with 5 Star linens and décor. Landscaping and parking lots repairs. Many new Air Conditioners were replaced as well as lighting.

As you know, our location is best in town and we have some of the lowest rates available in Key West. Parking is easy and walking to Duval is only a block away. Beach is only 2 blocks away.

We think we are a great deal in value being one of the lowest priced options in the downtown historic area of Key West.

The Southwinds staff and I look forward to your next visit to Key West.
Sincerely,
Steve M.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Southwinds Motel

Address: 1321 Simonton Street, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Suites Swimming Pool
Hotel Style:
Ranked #42 of 46 Hotels in Key West
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Southwinds Motel 2*
Number of rooms: 32
Official Description (provided by the hotel):
Clean affordable motel rooms only 1 block from Duval Street at the Southernmost point of the Island of Key West. Many restaurants and shops within walking distance. ... more   less 
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Also Known As:
Southwind Hotel Key West

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