I wanted to surprise my wife for her 40th birthday because she had never been to Key West, FL. I stressed about what was the best hotel and location to stay at because I wanted something really nice, convenient, not too crazy (this hotel is on the quiet side of Duval), but access to the hot spots. We were greeted as we arrived with a very friendly and welcoming staff. The room I booked was perfect (West Lawn- Ocean View) because it had great views, was updated/newer and was very clean. We enjoyed the pool and thought the beach was "ok" (if you goto Key West you are not going for the beach, but atleast the hotel had a beach). The location is right at the Southernmost Point and we walked everywhere really easily and had access to good local resteraunts, shopping, the bar/party area and the marina area. We loved the ability to come back to the room, relax etc when needed; My wife had spa services and really thought the staff was friendly and did a great job. The spa itself is pretty simplistic and not alot "glitz" to what I have seen at the spas we typcially visit, but it was clean and small. The staff was friendly, and we found everyone to be welcoming, except for one bartneder at the Shores Bar that worked the day we arrived on Janaury 10th. I had compared this hotel to the Westin Sunset Key which was 2-3 times the price, but after going to dinner at the Westin, we thought the people at the Westin were a little too stuffy/pompous for us, We liked the casual atmoshpere, value and freedom this hotel provided us.