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“Horrible - do not stay here!” 1 of 5 stars
Review of Island City House Hotel

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Island City House Hotel
3.0 of 5 Small Hotel   |   411 William St, Key West, FL 33040   |  
Hotel amenities
Ranked #37 of 94 Key West B&B and Inns
Winter Park, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Horrible - do not stay here!”
1 of 5 stars Reviewed December 7, 2013

Horrible - do not stay here!

Property is poorly managed and impossible to communicate with.

Outdated policies and greedy fees!

Be very careful or book elsewhere.

I cannot believe this place manages to operate as they do.

Every minor issue is meet with "that's our policy...".

Sad.

  • Stayed December 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmyKelley, Manager at Island City House Hotel, responded to this review, December 9, 2013
This review is based solely on a cancellation of a room that was booked through one of the major travel portals (i.e. Orbitz, Expedia, Travelocity, etc.). The reviewer did not believe he was properly informed of our cancellation policy by that portal. Unfortunately, we have no control over the information that these large portals provide our guests. We have tried numerous times to edit the information that they give out to guests, and they are as unresponsive to us as they are to the guests who may try to call them. My recommendation is to make your reservation through our website or call us directly--it is the same price as you will find on any site on the web and you will receive accurate information regarding your reservation directly from us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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419 reviews from our community

Traveler rating
    299
    85
    16
    9
    10
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49
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Metairie, Louisiana
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed December 2, 2013

Stayed in Arch House two bedroom, but next time we'll spend a little more to get off of busy Eaton St. Staff was very friendly and accomodating, provided everything we needed. We WILL return! When will I reach 200 character minimum?

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westlake, Ohio
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 21, 2013

My sisters and I stayed in the Arch House, in a 2 bedroom suite. Lovely bedrooms and sitting area, small but adequate bathroom and kitchen. Beautiful lush grounds, nice pool area. Only complaint was we did not expect our room to be right on the street when we made our reservations. The street was very busy and noisy at times but the bedrooms were in the back of the suite so it wasn't quite so loud. No parking but we parked in a city garage about 3 blocks away, easy walking distance.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethlehem, Pennsylvania
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 12, 2013

What a wonderful location in key west, stayed in cigar house unit 8 poolside met some great couples and literally had the pool to ourselves 75 percent of the time and the property was no vacancy the time we were there, Alot of private areas on property also, Staff was very friendly, beautiful landscaping all around, loved just sitting a pool after walking thru key west, Very very clean and units was huge with full kitchen never used but close to brand new appliances. Saved hundreds staying at pool making own drinks for the day. Only suggestions place plastic drinks cups in units so your not using glassware around the pool deck. Housekeeping cleaned unit every day and smelled like it was clean when you walked in. I did say very clean!!!!! Everything is within a few blocks and waterfront is about a block and a half with fantastic bars and restaurants. Schooner wharf bar outside bar is fantastic. Bo's gotta try a half block away, shops connivence stores restaurants all short a short walk. Why stay in a hotel one last comment went to pier house fir afternoon to visit some other friends and bar bill was outrageous and very crowed there are enough crowds in key west when your dine go back to island CITY house and enjoy your private oasis.

Stayed November 2013, traveled as a couple
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Eagan, Minnesota
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 4, 2013

We are just returned from our first time in Key West! We love, love it here at the Island City House Hotel. We stayed in suite #9 Cigar House and it was a great place and great view being on the 2nd floor level. This suite is top notch and is very spacious and the balcony to sit and relax in the morning or evening is great! We were to head home after our 5 nights however, we decided to extend our stay for 2 more nights which we switched to Suite #8 which is on the main level of the Cigar house. Again, we enjoyed a nice unit near the pool which is awesome as you can grab a drink or some snacks being so close by. As we realized our days were coming closer to time for all of us to leave we once again added on another 2 nights to our stay in KW. We just found this place so inviting and the staff were wonderful to work with. We then moved to the Arch house which is on the same property however, this unit did require some stairs so if someone has some issues with climbing this unit is a bit of a hike up. It was still worth the stay and the price in this unit, too. We enjoyed everything that we wanted to see and experience being so close to the Island City House. We were there for Fantasy Fest and it was a fun time and we are already planning to come back next year!! Keep up the great work and we'll be seeing you next year!

Stayed November 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 4, 2013

we stayed here for fantasy fest for 5 days and this was a great location and quiet spot. the grounds were beautiful, our room(#2) , was great, had all the amenities described, was always cleaned and bed was comfy. you can rent bikes for $12 a day which my friend took advantage of and there is a lot of local spots within walking distance. the pool was nice, not heated. I loved having a porch with chairs so we could sit out and relax,we did that quite a bit!I do not like that we did not have a full length mirror in the room, aside from that I really have no complaints. I would stay again and recommend.

Room Tip: take the time to buy groceries as there is a food store really close by! we only got water and drink...
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Top Contributor
50 reviews 50 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 29, 2013

My first time to this place, I wanted a quiet place to reflect on my first 1/2 of century of life and this place didn't disappoint. Close to the Duval St party scene but far enough away for a good might of rest. The marina was close as well where I found myself gorging on seafood every day. We rented bikes right on site and rode the entire island, when we got back a dip in the pool and a nap on the hammock. The cigar house is beautiful and very private. I would recommend this place to anyone, if you are looking for a B&B this isn't the place, these are all well appointed suites so enjoy the space.

Room Tip: I love the cigar house,
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Island City House Hotel

Address: 411 William St, Key West, FL 33040
Location: United States > Florida > Florida Keys > Key West
Amenities:
Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #37 of 94 B&Bs / Inns in Key West
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Island City House Hotel 3*
Number of rooms: 24
Official Description (provided by the hotel):
Unique Hotel Complex encompassing Island City House, a Victorian-era Mansion, Arch House, an 1880s Carriage House & Cigar House. ... more   less 
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