I treated my sister, my neice and her two friends to a week in Key West for their last spring break from college. I wanted to rent a small boat to run out to the reef and snorkel and then head to the sandbar and relax and have a cocktail. The winds were blowing hard at 20 to 25 on Sunday and were scheduled to lay down a bit on Tuesday. My sister and I were referred to Galleon boat rentals and visited their kiosk at the marina at Galleon Resort. I explained that I had my own 21 ft boat and I had been a Coast Guard captain for over 15 years and I was concerned about taking their 22 foot rental out in these winds; however, if the winds laid down I would be interest in renting the boat on Tuesday. Keith, the person at the Kiosk, agreed that being safe was the best course of action and he joked that keeping his customers safe increased repeat business. Tuesday morning that winds were already at 20 by the time the marina opened. We showed up 10 minutes after they opened and advised them we would not be renting the boat due to the winds. Keith, the person in charge, agreed the winds were too high and we agreed to shoot for Wednesday. Wednesday morning came and the winds were again at 20 by 9:00am and forecasted to increase to 30. No one in their right mind would take a 22 ft boat out in 30MPH winds. When we called to explain we would not be taking the boat for the day on Wednesday due to the winds, Keith immediately began yelling at me saying he had "reserved" the boat for two days and we were obligated to take it. "reserverd" is hysterical because there was not one other reservation for the entire day for ANY of his boats for Tuesday or Wednesday. Additionally, why did he agree that 20mph was too much on Tuesday but suddenly 30mph was fine on Wednesday? I think he just got up on the wrong side of the bed, or perhaps he works on commission and realized that the winds were ruining his check for the month. I have no idea what prompted his outburst but it was completely unprofessional and innappropriate. My main concern is that he would send some unsuspecting tourist out in his rental boats in high winds just to make a buck with NO concern for their safety. Fortunately I knew better but what about those northerners who take their lake boats out once a year and think they can handle Key West sand bars and breakers in 30MPH winds?
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- Also Known As:
- Galleon Resort And Marina Hotel Key West
- Galleon Hotel Key West
- Galleon Key West
- Key West Galleon Resort
- Galleon Marina Key West