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“We agree that the G building is HORRIBLE” 1 of 5 stars
Review of Galleon Resort And Marina

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Galleon Resort And Marina
617 Front Street, Key West, FL 33040   |  
Hotel amenities
Ranked #32 of 44 Hotels in Key West
los angeles
2 reviews
4 helpful votes 4 helpful votes
“We agree that the G building is HORRIBLE”
1 of 5 stars Reviewed March 4, 2008

We got stuck in G-23 with no other rooms available during the boat show weekend and it absolutely ruined our trip. The floors were so dirty they turned my feet black, the room smelled like mold or must, the noise of the scooter rental below our room was ridiculous, as was the sound of the person in the unit above us. The shower was almost too small to use and the water pressure was ridiculous. On the last day, there were even ants in the room. The beach is very small and was in the shade after 2pm. The bar service was very slow and they don't let you charge to the room so you have to bring cash or a credit card while you are swimming and sunning!

Worst of all, the service was horrible. They told us it was a wonderful room before we made the reservations and when I asked if there were any bad things about the room, they never told us it overlooked the scooter shop or the garbage bin, nor did they tell us about the super-small bathroom. On the last day of the trip, a friend dropped off a little present for me at the front desk. They never told me about the package and let me check out without giving it to me. What's worse, when my friend contacted me the next day and I told them what happened, they told the friend they had no record of my staying there, nor did they have the package!

They ruined my trip to Key West!!!!!!!

  • Liked — nothing
  • Disliked — see comments
  • Stayed February 2008, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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303 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Atlanta
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 7, 2008

We exchanged into the Galleon thru RCI and stayed in a 2 BR suite with another couple. They put us in the "worst view" 2 br suite (garden view 2nd floor) but it still had a nice view of the ocean from our patio. Here are THE PROS: the location was unbeatable. We were a few blocks from Mallory Square (see the Cat Man show!) and had water on 2 sides of the property. The Galleon has a marina which is part of a larger marina with restaurants, cruises, and fishing excursions right at our fingertips. The grounds are also well maintained with lots of decking and lounge chairs along the water. There was tiki bar, an adequate pool, and a rooftop platform for viewing amazing sunsets that was awesome. THE CONS: the unit was built on the 70s. Many updates had been done but the whirlpool tub was clean but in bad shape. The furniture was nice and clean and the unit was clean when we got there except the floors were dirty (walking barefoot got your feet black). The staff is not overly helpful and they have a lot of rules that are in place because a few people ruined it for the rest of us. And the workout room was horrible - broken equipment and a strong smell of mold.
Overall - if you want a nice clean place to stay in a perfect location, go to the Galleon and have the time of your life.

  • Liked — Location
  • Disliked — Age
  • Stayed December 2007, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
1 review
5 of 5 stars Reviewed December 12, 2007

The Galleon is a gem! We stayed there before and will definately come back. The location is great. The pool and tiki bar is the best. You can't beat it!

  • Liked — location, decor, pool, beach, tiki bar, service
  • Disliked — Nothing
  • Stayed November 2007, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 22, 2007

We loved the resort with the small beach, pool, marina, and bar. There could be some small updates with the units, but overall we were pleased. The big problem was the night before we left. We came in around 11:30 and the airconditioner was not working, and by this time there wasn't anyone at the front desk. I called security which was listed for emergency. He basically told me that no one would come that late to fix the airconditioner. It was 80 degrees in the room and climbing. It was miserable. We didn't sleep, and my 3 year old coughed all night because he was so hot. I kept calling and finally somerone came an hour before check out time the next morning, and looked at it and left. We were sweating trying to pack our bags, and then they had the nerve to call and rudely tell us that it was ten minutes after ten and we needed to get out. This was the final straw.
It is a nice palce to stay with a great location, but beware if you have an issue or problem; don't expect it to be addressed in a timely manner.

  • Stayed October 2007, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Galleon Resort And Marina

Address: 617 Front Street, Key West, FL 33040
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#9 On the Beach Hotel in Key West
#14 Top resorts Hotel in Key West
Price Range (Based on Average Rates): $$$$
Number of rooms: 20
Reservation Options:
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Also Known As:
Galleon Resort And Marina Hotel Key West
Galleon Hotel Key West
Galleon Key West
Key West Galleon Resort
Galleon Marina Key West

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