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Courtyard Key West Waterfront: Traveler Reviews

3.0 of 5
3031-41 North Roosevelt Boulevard, Key West, FL 33040
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Courtyard Key West Waterfront
Ranked #36 of 42 hotels in Key West
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198 reviews from our community

Traveler rating
    65
    57
    38
    26
    12
See reviews for
Families
55
 
Couples
64
 
Solo
10
 
Business
9
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Oregon City, Oregon
1 review
1 helpful vote 1 helpful vote
“Very bad staff”
3 of 5 stars Reviewed August 16, 2012

I checked in the hotel a few weeks ago, the hotel itself is not too bad but the lady whom i was sruprise is the front desk supervisor, was very untidy and abnoxious. I'm not sure if its her accent or the fact that the walk out in her barefoot. She then said sorry and passed it off saying i grew in south africa. I think is way below standard for any hotel.

  • Stayed July 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Rick M about Courtyard Key West Waterfront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newborn, Georgia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
“Good Experience Overall”
4 of 5 stars Reviewed August 11, 2012

This property, which is a former Howard Johnson's (Ho Jo's) is a cost effective opportunity for those visiting Key West. It is in "new town', which is not in the Duval Street area, but they offer a free shuttle to "old town"

Room Tip: We stayed in the "A" section, which was facing the pool.
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 4 more reviews by James T for Key West
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boca raton
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
36 helpful votes 36 helpful votes
“First time in Key West”
4 of 5 stars Reviewed August 11, 2012

Chose the Marriott Courtyard mainly based on price and being a long time rewards member. Although not in the downtown area, it does have a free shuttle which runs until 10:45 PM.
Arrived around 1:00PM and our room was not ready(check in time is listed as 3:00PM). We were given a room key to use at the tiki bar for lunch charges and were told we could use the shuttle if we wanted.
We went to lunch and returned at 2:35. Our room was being finished and within 10 minutes was ready. We had reserved a two queen pool side at the suggestion of the Marriott reservation specialist. Although we prefer a King room he said the pool view would be better. When we finally got our room keys we were given a complementary up-grade to a Queen suite. The room(s) was on the first floor and consisted of a living area with a jacuzzi, and a separate bedroom with two queen beds, microwave and mini fridge.
Lobby area was updated and very clean. Free WiFi and three guest desk tops. The cafe was open for lunch and breakfast. Front desk staff was certainly up to Marriott standards and could not have been more friendly or helpful.
Rooms were large and although a little tired, were for the most part clean and fresh. Desk chair was stained and air freshener was used to excess but overall OK. Used both beds and mine was very comfortable but my wife did not find hers to be quite the same. Based on some other reviews I expected it to be somewhat of an "island thing" but we certainly were not disappointed with the accommodations.
The shuttle is free and a great added benefit, but it drops off and picks up near the Northern most point on Duval. If you want to go to the Southern end, drive down early and park on the side streets. Many spots are free. Otherwise it is a long walk the length of Duval back and forth from the shuttle stop.

Room Tip: Pool area has lush landscaping and gives an Island feel. Tike bar is at one end and doesn't get...
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boston
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Convenently tucked away...”
4 of 5 stars Reviewed August 1, 2012

The Courtyard by Marriott, Key West, Waterfront is a classy and comfortable hotel. It has everything that you expect from Marriott: Comfortable rooms, exceptional service, good location. This hotel is not in the main tourist area of Key West (Duval Street). It is about a mile north of Duval on the main North-South thoroughfare, Truman Street (also Route 1). While there is a major construction effort on Route 1 (northbound only) between the hotel and Duval street, it does not effect pedestrian traffic, or bicycles. Vehicular traffic traveling north from Duval must make a detour about 2 miles out of the way. Not a real big deal.

This hotel is comfortable, has a very typical Key West tropical feel, has easy access and not too much noise and bustle. Great pool, hot tub, Tiki bar, small beach (note that there really aren't any great sand beaches in the Keys), and wonderful scenery and sunset views.

Room Tip: The second floor, ocean view, rooms, as well as the poolside rooms, offer exceptional scenery.
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  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Naples, Florida, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Not what I would expect from Marriott”
2 of 5 stars Reviewed July 22, 2012

Went to KeyWest for Hemingway contest. Prices were already extremely high because of the special weekend. Had to change rooms because smell of chemicals was so bad in the rooms. The next 3 rooms were the same. Had no choice but to take room since other hotels were sold out. Staff was excellent, but did not try to compensate in any way. For the price of hotel ($300.after taxes per night), I thought this was inexcusable!
I have stayed here in the past because of free shuttle to downtown, but will not stay again. Price is not worth it.

  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Susan S about Courtyard Key West Waterfront
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Additional Information about Courtyard Key West Waterfront

Also Known As:
Courtyard Key West Waterfront Hotel
Courtyard Key West Waterfront Hotel Key West
Courtyard Key West
Key West Courtyard
Key West Marriott
Address: 3031-41 North Roosevelt Boulevard, Key West, FL 33040
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotels in Key West
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The beautiful Key West Courtyard Waterfront is located on the Gulf of Mexico in the "New Town" section of Key West. Located within a 10 minute drive of any attraction on the island. We feature spacious guest rooms, including suites with a variety of room configurations including in-room Jacuzzis.Every room has free hi-speed internet access, iron and ironing board, hairdryer, coffee maker, cable TV and refrigerators. A Tiki Bar is located adjacent to our large outdoor heated pool and Jacuzzi or feel free to tan on our private sunbathing beach located behind our hotel. Join us in our Bistro featuring Starbucks and a wide range of breakfast items. Our Complimentary downtown shuttle service will drop you off and pick you up in the historic seaport; walking distance from Duval Street. Be sure to talk our our onsite concierge agent who can assist you with the many activities and history enriched attractions the island has to offer. ... more   less 
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Courtyard Key West Waterfront
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