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“Sad Sad Sad” 2 of 5 stars
Review of Crowne Plaza Key West La Concha

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Crowne Plaza Key West La Concha
3.5 of 5 Hotel   |   430 Duval Street, Key West, FL 33040   |  
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Ranked #41 of 46 Hotels in Key West
Stuart, Florida
Top Contributor
72 reviews 72 reviews
17 hotel reviews
Reviews in 10 cities Reviews in 10 cities
34 helpful votes 34 helpful votes
“Sad Sad Sad”
2 of 5 stars Reviewed yesterday NEW

We did not stay at this hotel on this trip. I don't think we will ever again. We went to La concha to get up on the roof top to watch the sunset and there is no longer access to the roof top because they changed it into a spa. What a shame. A key west historical landmark ruined.

  • Stayed May 2015, traveled as a couple
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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239 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
Moline, Illinois
Top Contributor
60 reviews 60 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had a horrible experience with the night auditor when we arrived extremely late, but the General Manager, Tony Mendez, was amazing and made an otherwise bad experience, tolerable. The hotel is beautiful and perfectly located in heart of Duval Street. It had a very nice mix of history and hip chic. The rooms were well appointed and very clean, although there was no frig or microwave. Slightly disappointing given the price you pay to stay here. The view of the islands from Top Spa can't be missed. The pool area is beautiful and tucked in the middle of the property. Despite the rocky start to the stay, i will be back, thanks to Mr. Mendez.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review, yesterday
Michele, thank you for your review. I am pleased to hear that we were able to solve a bad first impression promptly. I am glad you changed your mind about coming back to stay with us again – we’re looking forward to seeing you.

Best,
Parker Sams
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, Delaware
1 review
4 of 5 stars Reviewed 3 days ago NEW

After a bad stay at another hotel in Key West, my husband and I opted to stay at La Concha for our last night in KW. At first, we were not going to stay at La Concha because it was a little expensive, but the front desk clerk was so extremely nice and helpful (shout out to Eric from Delaware!) that we decided to stay. I am so glad we did. The hotel is BEAUTIFUL, the staff is the nicest I have ever encountered, and you cannot beat the location. The pool was gorgeous, although I could see how it could get pretty crowded on a nice day as it is a little on the small side. It was great on our day there, though.

The only warning I will give is that the room is a tad on the small side. It worked for us for one night, but if we had stayed there for a full week, it would have gotten tight. I hate even saying that because I have nothing but great feedback about this hotel. We will definitely be back on our next trip to KW!

Room Tip: Duval Street can get loud at night, so you might want to request a room on the opposite end of the h...
See more room tips
  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review, yesterday
Hello Elizabeth, and thank you very much for your review. I am so glad to hear that you and your husband had a fantastic time with us. I will be sure to pass along your kind words to Eric. We can’t wait to see you again.
Best,
Parker Sams
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I rarely repeat vacations but we enjoy Key West and the La Concha so much we have came back three years now. The staff is so friendly and helpful, they go out of their way to make you feel special. This year we arrived early and checked to see if by chance our room was ready, it wasn't quite yet. The desk clerk (didn't get her name) offered to put our leftovers from lunch in the hotel's kitchen frig until we could get in our room. The Desk Manager, Tony Mendez, was also very helpful . I was very impressed that he greeted me the next morning by name.

Only negative...need to work on internet connectivity and speed.

It is so great to be able to park your car and be so close to everything. Love this place!

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review, yesterday
Joy, thank you so much for your review. We’re always excited to see returning guests and I am thrilled to hear that your stay with us was a great one. I will look into the internet issues as we are always looking to improve the guest experience. We’re looking forward to seeing you soon.

Best,
Parker Sams
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

A good accomodation for few days, the room were clean and good lighted. The employes are very kind. The location is perfect close the start of duval st. The swimming pool is too little but i never use it 'cause the sea is very close. Certain if i ll come back to key west i ll book there

Stayed April 2015, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review, yesterday
Hi Stefano – thank you for your review. I am very happy to hear that you had a great time with us during your stay. We’re looking forward to next time.
Best,
Parker Sams
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed here for the first night of our three night long weekend in Key West (we switched hotels in order to stay using points all three nights). If you are looking to be in center of all of the Duval Street action, this hotel is fantastic. The recent renovation looks great, and we loved the pool. I guess they used to have a rooftop bar that has been converted into a spa. That is a shame - I would have loved to have watched the sunset from a rooftop bar, but I have zero interest in an overpriced hotel spa service.

I read elsewhere on TA that the hotel is breaking up with the IHG hotel family, and it certainly appears that they have wiped out any mention of "Crowne Plaza". We are IHG Platinum and were never thanked or welcomed as such. This isn't a huge deal, but it was sort of annoying that they were completely unwilling to even consider a later checkout (check out is at 11 a.m., we asked to stay until noon - this seems like a minor request).

Front desk staff is a bit brusque - it seemed like they were simply going through the motions. We certainly don't need hotel employees fawning all over us, but it often seemed like they felt they were doing us a huge favor by letting us stay at the hotel. I can't name any specific incident, but it was just an overall feeling we got.

We waffled over whether this hotel deserved three or four stars, but we decided the noise issue could potentially be a deal breaker for future hotel guests, so we gave it three stars. The hotel is located in an older building, so the walls are not well insulated. We are not light sleepers, but during our waking hours, we heard EVERYTHING - guest returning to their rooms, children crying, toilets flushing, showers being taken. So if you are a light sleeper, you've been warned!

Room Tip: If you are concerned with street noise, ask for a room viewing the pool - it is noisy during the day...
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  • Stayed April 2015, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Go here! Perfect distance to take a walk down to the ocean with the most southern point of the U.S. very nice staff, valley parking, great breakfast (we had a la carte) beautiful and tasteful decoration inside. Also close to the waterfront with good shopping! Nice but a little small and shallow pool. Nice room with a fresh bathroom!

Stayed April 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parker S, Manager at Crowne Plaza Key West La Concha, responded to this review, yesterday
Michaela, thank you for your review. I am thrilled to hear about your wonderful experience with us during your recent stay. We would love to have you back the next time you find yourself in Key West.

Best,
Parker Sams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Key West La Concha

Address: 430 Duval Street, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 46 Hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Crowne Plaza Key West La Concha 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
The Crowne Plaza Hotel La Concha Key West is a unique and historic hotel located directly on Duval Street within walking distance of all major attractions, shopping, entertainment, and nightlife. Built in 1926, home to luminaries like Hemingway, Truman, Tennessee Williams (when he wrote a Streetcar Named Desire). La Concha Hotel offers the most spectacular 360 degree view, with nightly Sunset Celebration and all of Key West from the 7th Floor deck and lounge at the top of the hotel. Breakfast, Lunch and Dinner served daily in Jacks Seafood Shack. Outdoorswimming pool and pool bar on the second floor level. Fitness Room 4th floor, free weights and cardio equipment. CORNER PANTRY, off the lobby, snacks, soft drinks, sundries, ice cream, tee shirts, hats... etc. A Starbuck's Coffee Shop is located on the Lobby level. ... more   less 
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Also Known As:
Crowne Plaza Key West La Concha Hotel Key West
Key West Crowne Plaza

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