This is NOT a typical Crowne Plaza Hotel that we have been accustomed to staying. We believe it is because, as we were told, that La Concha is divorcing from Crowne Plaza and the IHG Rewards Club. The lobby is beautiful. HOWEVER, we were very disappointed in the room we were given. There was nice crown molding, but the door to the bath had been repainted badly several times & had paint chips. No longer do they supply self service coffee in the rooms. We were told they would send a coffee maker with coffee up to our room. It took 3 or 4 phone calls & a trip to the customer service desk to finally be told they could not locate a coffee maker for us. Eventually 2 paper cups of coffee were delivered to the room. We were confused that with a restaurant in-house that coffee could not be obtained quickly. Chairs were stained & HUGE, eliminating the proper use of the reading lamp & adequate space between the bed to access the bath (we are NOT large people !). The FINAL BLOW was that the shower would not work the next morning and we had to change rooms to have a working shower !! Question: How did the maid clean the shower if the water did not turn on ?? Also, the toilet was difficult to flush ! The lady at the desk was very apologetic and pleasant. The manager did try to compensate us for all our problems with a complimentary breakfast and covered our valet parking. That was appreciated, but the anticipation of staying in an upscale hotel on our mini vacation was destroyed. Recommend others to stay elsewhere.
- Official Description (provided by the hotel):
- The Crowne Plaza Hotel La Concha Key West is a unique and historic hotel located directly on Duval Street within walking distance of all major attractions, shopping, entertainment, and nightlife. Built in 1926, home to luminaries like Hemingway, Truman, Tennessee Williams (when he wrote a Streetcar Named Desire). La Concha Hotel offers the most spectacular 360 degree view, with nightly Sunset Celebration and all of Key West from the 7th Floor deck and lounge at the top of the hotel. Breakfast, Lunch and Dinner served daily in Jacks Seafood Shack. Outdoorswimming pool and pool bar on the second floor level. Fitness Room 4th floor, free weights and cardio equipment. CORNER PANTRY, off the lobby, snacks, soft drinks, sundries, ice cream, tee shirts, hats... etc. A Starbuck's Coffee Shop is located on the Lobby level. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Key West La Concha Hotel Key West
- Key West Crowne Plaza