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“Great location but no advance construction notice.” 4 of 5 stars
Review of Crowne Plaza Key West La Concha

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Crowne Plaza Key West La Concha
3.5 of 5 Hotel   |   430 Duval Street, Key West, FL 33040   |  
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Ranked #41 of 46 Hotels in Key West
Orlando
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
70 helpful votes 70 helpful votes
“Great location but no advance construction notice.”
4 of 5 stars Reviewed November 8, 2013 via mobile

Located right on Duval St. With easy walking to everything. Our Jr Suite overlooked Duval so we could enjoy people watching. Roomy, we'll appointed with couch, seperating wall and 2 flat screen tv's. We had trouble with wi-fi and cable in our room and they moved us. If wi-fi is important, ask for a room close to the router on your floor.

We were not told in advance about the ongoing construction, closed restaurant and no room service even though the second confirmation email stated the property offered both. They give you a note at check in to let you down after it is too late. Not a good way to handle this inconvience.

Stayed November 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,001 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Jersey
Top Contributor
53 reviews 53 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 8, 2013

We were told by a restaurant employee to visit the top of the hotel for one of the best views of the Famous Key West sunsets, with not much traffic. They were correct, the owe was stunning and you could walk around to see the rest of the island from the top. We also took in the bar that was there which topped off the evening for us.

Stayed October 2013, traveled as a couple
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Top Contributor
195 reviews 195 reviews
34 hotel reviews
Reviews in 50 cities Reviews in 50 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed November 3, 2013 via mobile

First of all, you have to keep in mind that this is Key West, and the Crowne Plaza is the tallest building here. Rooms are VERY small, but nicely decorated, subtle colors and everything you need for your stay. Another plus is being within walking distance to everything, a few blocks in every direction will put you in restaurants, tourist attractions, live music and so on. And having a Starbucks downstairs does help!

Stayed November 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, Manager at Crowne Plaza Key West La Concha, responded to this review, November 8, 2013
Dear GerardoFoodie,

Thank you for taking the time to share your experience with us and users of TripAdvisor. We are truly fortunate to have been chosen as your resort during your visit to Key West!

As you experienced first-hand, our historic property has a unique Key West charm and is home to the only Starbucks in Key West. We look forward to having you and your friends return to La Concha when you need to escape to paradise once again! Until then, enjoy the memories that you have made while staying with us!

All the best,

Jason Carter
305-280-0200
jasoncarter@remingtonhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 1, 2013

Just have your car valet parked and enjoy the weekend. Everything you want to do in Key West is within walking distance....And, the hotel is one of the best experiences in the Keys.... Service and attention to us was excellent, the rooms may be a little small (older bldg that has been completely renovated first class) but everyting about our room and bathroon was new, very clean and in great taste. I have stayed here every time I go to Key West and will continue to do so..

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, Manager at Crowne Plaza Key West La Concha, responded to this review, November 8, 2013
Dear Pat191,

As a repeat guest we certainly value your insight, opinions and enthusiasm for our historic property and world class service. You are correct about our location, as our concierge Frank says "If you cant walk there from here, then you don't need to go there"

Keep and eye our for many future room rate specials and please feel free to contact me prior to your next visit, as we love to meet all of our loyal guests.

All the best,

Jason Carter
305-280-0200
jasoncarter@remingtonhotels.com
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Naples, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 31, 2013

The crown plaza in key west is a great place to stay while in Key West. The location is great and it is close to all of the downtown attractions. There is no need to use a vehicle when staying at the crown plaza and the staff is helpful with any needs/ accommodations.

Stayed January 2013, traveled as a couple
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Monroe, Washington
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 30, 2013

The prices can be high and the hotel needs some upgrades, but it's located right in the center of where everything is going on.

Second year at the hotel, had a very nice suite last year, this year I had a smaller room, very small, this doesn't matter much if you don't spend much time in the room though. When you step out of the hotel you are located in the middle of the entertainment and food, no cabs, busses, driving, parking, etc. I parked my car and never drove it for the week I was there.

This year the elevators worked well, last year there were problems and you couldn't count on them. The rooms have rather thin walls and you could easily hear the people in the next room talking and partying. There was a great deal of the hotel walled off for construction, we couldn't hear it from our room, but you could from the pool.

This is an older hotel and probably very difficult to make major changes to, so I can see why it may not live up to some people's expectations.

Room Tip: The Duvall street side is loud, so try for the other side if you like it quiet.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Top Contributor
59 reviews 59 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed October 29, 2013

Jack hammers go off every morning at 1000. That bright side is they really need to update. Pool is very small. Toilet makes terrible noises with each flush. Shower door leaks at bottom. Inconsistent room temps.

Location is great and staff was very helpful. Will not stay again.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, Manager at Crowne Plaza Key West La Concha, responded to this review, November 8, 2013
Dear Sportsfanatic12,

Thank you for your review. We appreciate your candid comments about your recent stay here with us. Our historic building is in constant need of up keep and modernization. With our current upgrades happening now to our future plans for our pool and rooms, we are confident that we will continue the great tradition that the La Concha hotel has maintained throughout time.

We look forward to any future visits you may have to Key West and ask that you stop in to see our improvements.

All the best,

Jason Carter
305-280-0200
jasoncarter@remingtonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Key West La Concha

Address: 430 Duval Street, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 46 Hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Crowne Plaza Key West La Concha 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
The Crowne Plaza Hotel La Concha Key West is a unique and historic hotel located directly on Duval Street within walking distance of all major attractions, shopping, entertainment, and nightlife. Built in 1926, home to luminaries like Hemingway, Truman, Tennessee Williams (when he wrote a Streetcar Named Desire). La Concha Hotel offers the most spectacular 360 degree view, with nightly Sunset Celebration and all of Key West from the 7th Floor deck and lounge at the top of the hotel. Breakfast, Lunch and Dinner served daily in Jacks Seafood Shack. Outdoorswimming pool and pool bar on the second floor level. Fitness Room 4th floor, free weights and cardio equipment. CORNER PANTRY, off the lobby, snacks, soft drinks, sundries, ice cream, tee shirts, hats... etc. A Starbuck's Coffee Shop is located on the Lobby level. ... more   less 
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Also Known As:
Crowne Plaza Key West La Concha Hotel Key West
Key West Crowne Plaza

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