We typically stay at B&B's in Key West but my boyfriends company was sponsoring the first night here. Open arrival they couldn't find our extended reservation after we had talked to two different people prior confirming it. The front desk staff is clearly untrained in problem resolution because their only offering was for us to find the confirmation email to extend our stay. We did, and provided it, no apologies from the front desk staff, even though the hotel was the cause of the inconvenience. Our sheets had blood on them, the towels were not refreshed at the pool, the shower leaked as well. One of the gentleman I asked for directions at the front desk handed me a map with no explanation. I did have a positive interaction with he bartender Jeff and a housekeeper Diana. It is my understanding this hotel generally pays a lower rate to their employees in comparison to other hotels, doesn't train, and has high turnover. I am a prior front desk manager for Marriott and was shocked how poorly managed and inhospitable this hotel is. Overall, it's a poorly run operation and the value is not worth the cost. Next time we will most likely return to the Historic Key West Inns.
- Official Description (provided by the hotel):
- The Crowne Plaza Hotel La Concha Key West is a unique and historic hotel located directly on Duval Street within walking distance of all major attractions, shopping, entertainment, and nightlife. Built in 1926, home to luminaries like Hemingway, Truman, Tennessee Williams (when he wrote a Streetcar Named Desire). La Concha Hotel offers the most spectacular 360 degree view, with nightly Sunset Celebration and all of Key West from the 7th Floor deck and lounge at the top of the hotel. Breakfast, Lunch and Dinner served daily in Jacks Seafood Shack. Outdoorswimming pool and pool bar on the second floor level. Fitness Room 4th floor, free weights and cardio equipment. CORNER PANTRY, off the lobby, snacks, soft drinks, sundries, ice cream, tee shirts, hats... etc. A Starbuck's Coffee Shop is located on the Lobby level. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Booking.com, Hotels.com, Expedia, Priceline, Orbitz, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Crowne Plaza Key West La Concha reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Crowne Plaza Key West La Concha Hotel Key West
- Key West Crowne Plaza