I stayed two nights at the LaConcha for a special getaway. Check-in was very smooth, the front desk staff was very pleasant and efficient. The valet on duty was very personable and went out of his way to insure a positive experience. We stayed in room 562, a 5th floor suite with a partial pool view and a full-on view of Eaton St, you could see Duval St. out the corner of the windows. The room was very clean and smelled fresh, pleasently furnished (one king bed, good quality and comfortable with clean, new feeling sheets & bedding), two flat screen televisions, a small refrigerator in a combined drawer unit facing the bedroom area, and a wrap-around sofa. Large closet with plenty of hangers for clothes. The bathroom was very comfortable with plenty of nice, soft towels and a lighted mirror, however the exception to the rule was the noisy side-handle toilet which absolutely screamed like a banshee with every flush for 1-2 seconds. The toilet alcove also had sub-standard room for a bigger individual to "take care of business". The property has been recently renovated and the furnishings, paint, and interior decor all reflects the quality expected after a renovation. Noise level in the room was acceptable, however there were a lot of banging noises heard from doors shutting during the night (walls are not as thick as they are in a newer property), and yes, we did hear the dreaded rooster sounding from around 3 AM onwards somewhere in the vicinity of the hotel. We contemplated inviting him for a nice chicken dinner on our second night :)
Hotel amentities are also renovated, complementary wi-fi was available and worked fairly well with just a few intermittent drop-outs. The business center on the second floor was pay access to the net, so use wi-fi with your own device if at all possible. The pool area is well decorated, clean, and neat with it's own pool bar. The lobby is spectacular, very well furnished with a distinct reflection of old Key West, complete with a multiple bladed motorized antique paddle fan and an antique daybed on the second level. The hotel has considerable frontage on Duval Street, lobby entrance off Duval is locked at 11 PM, so for late night access use the entrance off the private driveway. Parking is valet only at $20/night unless you want to feed the pay parking on the side streets or have a permit.
The view from the top floor/deck of the hotel is spectacular, especially for sunsets and night time viewing. The hotel does have an active webcam on the elevator tower so you can see the view from the net. There is a rooftop bar (called "The Top") manned during afternoons and evenings, to close access at late nights the floor selection for the roof (labeled TT) is shut off at the elevators. However, if you're already there you can stay as long as you like. There's also a conference room/banquet room/party room adjacent to the rooftop bar, it was not used during my visit. The top deck does pack out for sunsets so if you want to stay a while, get there early for a chair as they are limited in availability.
Elevators (there are 4) worked acceptably well during the visit, the two older elevators on the north side are a little creaky sound effects-wise but hardly any delay. There is a Starbucks directly off the elevator lobby that also can be accessed through a Duval St. entrance. The hotel restaurant is also directly off Duval, we did not use the restaurant this time but on our stay of early 2012 the food quality was good although at a upscale price-point.
Checkout was fine with only a momentary delay due to some other folks queued at checkout deadline time. A concierge was available in the lobby to answer area questions and for general hotel issues. Departing valet was very courteous and professional, no problems locating keys. Car was fine after two days in the parking lot.
One more item that does merit a mention. For those folks that do believe in supernatural and paranormal activity, this historic hotel (built in 1924) does have a local "reputation" as possibly having a few persons that willingly or unwillingly became permanent residents over the years. I can tell you that over the two night stay that there were four distinct, unique events we experienced in our 5th floor room (#562 - directly next door to #563, the Hemmingway Suite) that were difficult to explain away due to happenstance or any normal occurrences in a hotel. None of these events had any omnious or evil overtones, but we're quite sure that we had visitor(s) on both nights that didn't need room keys. I'd be glad to provide more details via private message if anyone's interested.
In sum, this is a wonderful property staffed by attentive, caring, competent individuals that obviously take pride in their work and enjoy pleasing their guests. I'd stay here again in a second if I had business in Key West.
Suites are on the 5th and 6th floors. Normal guest rooms can be smaller but are still comfortable, a...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.