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“Crowne Plaza in name only” 4 of 5 stars
Review of Crowne Plaza Key West La Concha

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Crowne Plaza Key West La Concha
3.5 of 5 Hotel   |   430 Duval Street, Key West, FL 33040   |  
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Ranked #33 of 41 Hotels in Key West
Houston, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Crowne Plaza in name only”
4 of 5 stars Reviewed January 12, 2013

I think of Crowne Plaza as somewhere to stay on business in a big city, and so the original plan was to stay in a boutique B&B in Key West, but these are $$$$. This is a landmark historic (nineteen twenties) building that dominates the town and has been sympathetically restored in upscale "island chic" style with all modern amenities. I booked three nights in early Jan 2013 in a standard room on Priority Club points, and they upgraded us to a suite. Can't beat that for value and contrary to Slapshot12.

Excellent location in the center of the action on Duval Street. Close to restaurants and the tourist attractions. It seems the rooster is a permanent fixture, but you can buy earplugs at CVS a few blocks away.
Fantastic sunset views from the roof top (but if you're after a mojito you'll have to settle for a class of generic white wine in a plastic cup).
Didn't eat in the restaurant--hotel restaurants often disappoint and there are many great places to eat within ten minutes walk. There is a Starbucks in the building at street level.
Excellent knowledgeable concierge who cites TripAdvisor in his recommendations for what to do. The other staff were equally helpful.
Plenty of space (but this was a suite) in the room and bathroom. The reviewer is partly right about the shower--you have to direct it towards the far wall to prevent flooding.
Plenty of positives, and no serious negatives. I can't comment on value for money--and I'm sure rates vary around the year anyway-- but otherwise I'd recommend La Concha.

Room Tip: Request 4th floor or above to get a view over the town.
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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785 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (234)
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Marina del Rey, California
Top Contributor
54 reviews 54 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 10, 2013

Great location, but who designed the rooms???? They are so small and then the designer decide to put a huge couch in the room and a TV cabinet!!!!! Think about the guests comfort!!! As for the bathroom....water floods the floor every time you have a shower! It is so small you have to shuffle around the door to close it!!!! But Great location!!! Bartender at the roof bar was VERY rude.... Probably wont go back, there are lots of hotels at the Keys will try one of those next time!

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Key West La Concha, responded to this review, August 14, 2013
Dear tucsonfoodie2,

Thank you very much for taking the time to share your comments online. We strive to ensure all of our guests needs are met and we are pleased to know that our location were to your liking and contributed to making your stay that much more comfortable. Please accept our deepest apologies for the issues you had encountered with your room accommodation and the service you received. Rest assured that we take all comments and suggestions to heart so that we can improve and provide the exceptional service that our guests expect and deserve.

Once again many thanks for your feedback and we would welcome the opportunity to serve you again.

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed January 9, 2013

We booked a room here using our priority club points and when they botched our reservation they refused to fix it, leaving us out the points and with nowhere to stay. Be very, very careful before trying to book a room here using points or you could lose them like we did.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Key West La Concha, responded to this review, January 22, 2013
Dear Slapshot12,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Key West, FL.

Sincerely,

Orlando A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Espoo, Finland
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 9, 2013

Checked in on the new years eve. The hotel is one of the bigger ones (not counting actual resorts) in Key West, and is very well located smack in the middle of Duval Street. You can't get much closer to action than that.

The hotel was clean and the staff was nice. We had a room on the 4th floor and it was a bit noisy from the AC external uinits on the outside. Also there was a rooster outdoors somewhere in the vicinity that had it's internal clock screwed up, it started to make it's trademark noise well before sunrise every morning.

The pool was a big dissappointment. Small, shallow, cold and for the most part of the day in the shade.

Didn't eat in the restaurant apart from one breakfast, so will not review that.

The room in new years eve was terribly expensive. I've never paid $ 600/night even on business trips. After that the rate dropped to $ 299/night which was still a bit on the expensive side.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Key West La Concha, responded to this review, August 15, 2013
Dear PetriS3,

Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed January 7, 2013

Good location, friendly enough staff, beds and bathroom on fourth floor comfortable - no complaints.
But boy do they know how to gauge you at New Years (Yes, I know it KW) - and the rooms are very noisy - who ever thought that a connecting door would keep the noise out - we heard everything in the room next door (spoken at normal level) - I was surprised by how annoyed I was by this - felt like an invasion.
Also the doors don't just close - they bang extremely loudly.

Not much they hotel appears to be able to do about the banging rooms doors, noisy connecting rooms, slooow elevators - but at the price, no thank you!

All in hotel is charging for the location and the not the quality of the hotel once you walk inside.

Won't be back. Plenty of other options in KW :-)

PS what a mess on the roof top terrace - plastic cups strewn everywhere after sundowners - really, at that price?

Room Tip: avoid rooms with connecting doors to other rooms.
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Key West La Concha, responded to this review, January 23, 2013
Dear ElGordoVisito,

We greatly appreciate you taking the time to bring this to our attention. I am glad that you found our staff friendly. However, I apologize for any inconvenience the noise or chatter may have caused you. I have taken notes of your comments and will forward it to the appropriate parties for review. We take every review as an opportunity to improve and yours is no exception. While we understand that your stay was not 100% satisfactory, we hope that you would give us another chance to make it right.

Sincerely,

Irish V.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kansas city
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 5, 2013

Our room reservation was inaccurate so the first night was not what we ordered, but the staff was very empathetic and all good on the home front the next day. They got the reservation corrected and we were happy with the effort expended to make it right. Great location and loved the suite!

Room Tip: Suite 563 great size and you only hear the roosters early...LOL! I think you hear them everywhere!
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Libertyville, Illinois
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 5, 2013

The location is really good. You can watch sunset and sunrise from the observation deck on the 7th floor. Duval street is just in front of the property. Lots restaurants on that street. The room is a little bit small but the decoration is elegant. We all love this hotel.

Room Tip: Valet parking only.
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Key West La Concha

Address: 430 Duval Street, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 41 Hotels in Key West
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Key West La Concha 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
The Crowne Plaza Hotel La Concha Key West is a unique and historic hotel located directly on Duval Street within walking distance of all major attractions, shopping, entertainment, and nightlife. Built in 1926, home to luminaries like Hemingway, Truman, Tennessee Williams (when he wrote a Streetcar Named Desire). La Concha Hotel offers the most spectacular 360 degree view, with nightly Sunset Celebration and all of Key West from the 7th Floor deck and lounge at the top of the hotel. Breakfast, Lunch and Dinner served daily in Jacks Seafood Shack. Outdoorswimming pool and pool bar on the second floor level. Fitness Room 4th floor, free weights and cardio equipment. CORNER PANTRY, off the lobby, snacks, soft drinks, sundries, ice cream, tee shirts, hats... etc. A Starbuck's Coffee Shop is located on the Lobby level. ... more   less 
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Also Known As:
Crowne Plaza Key West La Concha Hotel Key West
Key West Crowne Plaza

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