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“In the middle of everything / Great views” 5 of 5 stars
Review of Crowne Plaza Key West La Concha

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Crowne Plaza Key West La Concha
3.5 of 5 Hotel   |   430 Duval Street, Key West, FL 33040   |  
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Ranked #35 of 44 Hotels in Key West
Houston, Texas
Top Contributor
97 reviews 97 reviews
37 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
“In the middle of everything / Great views”
5 of 5 stars Reviewed November 19, 2012

If your visiting Key West and want to be in the middle of everything, this is your hotel. Everything is within walking distance.

They have the tallest building inKey West and they claimon a clear day you can see Cuba. Great place to watch the sunset.

Would stay here again!

Room Tip: Dont get a room on the Duval Street side if you want to go to bed early.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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856 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
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Portland, Tn
Contributor
13 reviews 13 reviews
5 of 5 stars Reviewed November 19, 2012

This was one of the best stays ever, love the renovation, always stay in balcony room, this time was in the corner suite, everyone should stay there at least once, Was even better than all other stays if possible, getting to take friends to this wonderful historic hotel is such a treat, look for to it everytime.Plan to keep coming as often as possible. John, & other staff members were so kind, Think it is one of the best places to be ever. What else could anyone ask for. Can't wait to get back down there. Keep up the good work, think you should be rated #1 of places to stay.

Room Tip: Corner suite Rm # 263, Is the best ever, love the wrap around balcony,
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
Top Contributor
186 reviews 186 reviews
83 hotel reviews
Reviews in 109 cities Reviews in 109 cities
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed November 19, 2012

We stayed there for 3 nights and it was quite ok. However, don't expect too much: This hotel does not satisfy usual Crown Plaza standards.

Positive:
- Great location in the middle of the action
- Super friendly and helpful staff
- Great service (except housekeeping)
- Stylish interior and the classical southern design of the guest rooms is quite nice although not our taste
- Very comfortable beds
- From both rooms that we had you could not hear the street noise.

Negative:
- We asked for a quiet room and they gave us room 301 with a connecting door which had a quarter inch gap through wich you could see the bed of the next room. You could also hear every word been spoken. We got a room change without any problems.
- Our Priority Club Platinum status was not valued.
- Both the first and the second room had a king bed and the rooms were rather small, just one chair, no table, very little space to store two people's stuff.
- Large bathroom but no shower, just a bathtub with a curtain
- Toiletries are not filled up.
- Very loud toilet flush, you could hear all your neighbours
- No safe in the room
- I took the outdoor stairs from 3rd floor down to the pool area. It was 6.30 pm and it was dark and there was no lighting at all and I stumbled and fell to the floor. I was lucky not to be hurt.
- The gym was "out of order", obviously for quite some time. However, they have a contract with a small external gym which is quite ok.
- Very small pool with few sun loungers


Other:
- (Valet) parking is available at 20 $ per day

Stayed November 2012, traveled as a couple
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Charlotte, North Carolina
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 18, 2012

The Front Desk Staff went out of their way to assist my Bride and I recovering from a disasterious stay at another Key West Facility.

They worked to get us into a room early so that the Bride could recover from a very serious migraine.

Great People and great hotel.

WORTH EVERY PENNY

Room Tip: Any Room is great
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 17, 2012 via mobile

We spent several nights At La Concha and had great service, friendly staff, beautiful room and pool area. We were afraid it would be noisy being on Duval Street but it wasn't at all. I would stay there again!

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hollywood, California, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 16, 2012

For some reason, the hotel is built in a way where you can hear EVERYTHING. Not only could I hear every conversation next door, I listened to my neighbors hack and and cough ALL NIGHT. I even up at 3am as they tried to open their door. All of the sound was coming through the air conditioning vents in crystal clear surround sound. I also woke up at 8am when a store began construction on the first floor. However, staff was somewhat friendly and the hotel is in a great location.

- Very loud, and you can hear everything next door
- Pretty standard beds, nothing too comfortable
- Amazing location, central to everything
- Starbucks on the first floor
- FREE WIFI!

Room Tip: Ask for one that doesn't have many rooms next to it. You can hear everything from your neighbor...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Key West La Concha, responded to this review, December 3, 2012
Dear Andrew G,

Thank you very much for taking the time to write about your recent experience with us. I am delighted to hear that you find our staff friendly and we do boast about our superb location. I hope you have taken full advantage of our free WIFI as well. All these services and amenities are our ways to give you the best customer experience which you deserve.

We want our guests to have the best sleep possible when away from home and are very sorry if your stay was negatively affected by the outside noise. I appreciate you bringing this to our attention as this is our best resource of improving guest satisfaction.

I trust that the above issues will not deter you from choosing us as your hotel on your next visit to Key West.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 12, 2012

Excellent location right in the centre of Duval Street. We were upgraded to a suite, although the room wasnt ready when we arrived which was fine, we just chilled by the small pool. The lady running the pool bar was excellent. Great personality and very efficient and quick with her service. Pool could do with a bit of a clean though, quite alot of leaves etc round the edge gutter. Once we got into our room, seemed good on initial inspection, but it had not been cleaned very well at all, would say it had not been hoovered as I found a couple of hair clips from a previous guest on the carpet. The bed valance also should have been replaced with a clean one... No bath robes either which would have been a nice touch. Very comfy bed and large sofa to convert for my child. Roof top bar, good bar man but no atmosphere up there. Only one lift was working when we stayed so that did cause long delays at busy times, but guess thats just life. Fantastic building though and the main foyer/reception area is absolutely stunning. Valet parking guys very efficient and very friendly. Would recommend as good location, but do think cleaning should be addressed as a matter of urgency, as this is not a budget hotel... standards are expected!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, Front Office Manager at Crowne Plaza Key West La Concha, responded to this review, November 15, 2012
Thank you for your review of your recent stay here here at the La Concha Crowne Plaza Key West! I am extremely pleased to hear that so many members of our team were able to continue the expectation of excellence and seamless service that our guests have come to expect. We apologize for any lack of consistency that you may have experienced in other areas as well. Your comments are reviewed by our management team and corrections will be made where needed.

All the best,

Jason Carter
305-280-0203
jasoncarter@remingtonhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Key West La Concha

Address: 430 Duval Street, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 44 Hotels in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Crowne Plaza Key West La Concha 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
The Crowne Plaza Hotel La Concha Key West is a unique and historic hotel located directly on Duval Street within walking distance of all major attractions, shopping, entertainment, and nightlife. Built in 1926, home to luminaries like Hemingway, Truman, Tennessee Williams (when he wrote a Streetcar Named Desire). La Concha Hotel offers the most spectacular 360 degree view, with nightly Sunset Celebration and all of Key West from the 7th Floor deck and lounge at the top of the hotel. Breakfast, Lunch and Dinner served daily in Jacks Seafood Shack. Outdoorswimming pool and pool bar on the second floor level. Fitness Room 4th floor, free weights and cardio equipment. CORNER PANTRY, off the lobby, snacks, soft drinks, sundries, ice cream, tee shirts, hats... etc. A Starbuck's Coffee Shop is located on the Lobby level. ... more   less 
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Also Known As:
Crowne Plaza Key West La Concha Hotel Key West
Key West Crowne Plaza

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