Believe the bad things you read here, because we didn't and we were sorry. I will admit, we are used to staying in 4 and 5 star hotels, so maybe our opinion is swayed......but this "resort" still has many problems. First of all, the fact that they call themselves "4 star" and a "resort" is completely false. They have about 5 people total working on the whole property! The same person who is the valet is also the person who comes to your room if there is a problem! The pool, which looks wonderful on the website, is a joke, it's actually quite small and dingy looking, wouldn't go in it if you paid me! Our oceanview upgrade (which we paid for) was a fantastic view of the building across from our room. Though, truth be told, we could actually "view" the ocean if we went out to the balcony, stepped all the way to the left, and leaned over the rail. It does look like they actually tried to redo something, there was fresh paint on the walls in our room, but they decided to keep the old doors, ceiling fan, refrigerator/kitchenette, and sitting table, which didn't match anything in the room. The bathroom floor also had little black hairs as a previous visitor mentioned. All in all, this was our first time at any Wyndham property, and I don't think we'll be too quick to visit any of their properties after this one, definitely not the REACH ever again. It would be well worth Wyndham's money to shut this one down and totally revamp it. I say the ONLY way you should stay here is if you can deal with 3-star or less and you get a deal for less than $100 a night on Priceline.

I just returned from a stay at the Wyndham Reach Resort and based on the money I spent to stay there, I was extremely disappointed. The room, a junior suite, was small and in poor condition. The sliding door to the balcony was broken, the bathroom floor had hair from a previous guest and it took forever to get hot water in the shower. The front desk staff, which also served as the concierge, was less than helpful and lacked knowledge about Key West. There are some really lovely bed & breakfasts in Key West and if I were to return, I would select one of them to stay in vs. a large hotel. If you do pick a large hotel, think twice about picking the Wyndham Reach Resort.

We arrived on April 26 and checked out on April 30. This was my husband's 50th birthday present and we traveled with our 5 1/2 year old daughter. The info I read about the hotel implied this was not a kid friendly place but we found it was very kid friendly especially the pool staff and the outside restaurant/pool bar staff. We did not eat at the main restaurant (Shula's) because it appeared pretty formal. I requested an oceanview and boy did we get that! We had room 543 and it faced the ocean and you could also see the pool which was great because we could scope out who was at the pool and what was going on. By the way, what a great pool also! The junior suite was plenty big and clean. Our night lock was broken but the repairman was there to fix it within an hour of our report. The pool guys were fantastic and we ate lunch by the pool all four days--food was reasonable when you take into consideration you are in Key West. Best find: Dennis Pharmacy for breakfast. Three of us ate full meals with drinks for under $20.00 and it is only a couple blocks from the hotel. (The front desk told us about this great locals place.) As far as the cost of the room, it was expensive, but everything is expensive. Being close to the manmade beach within 40 steps of the pool was the best! Would also suggest if you did not bring a car to get 3 or 5 days passes for the Bone Island Shuttle which will take you to designated spots all over the island. Much cheaper than taxis and they run until 11:00 p.m. each day. Don't miss the aquarium, the butterfly house or Mallory Sqaure--all lots of fun with or without kids. For a town that is supposed to be a "non-kid" town, there were lots of kids of all ages having lots of fun!

This place sucked all around. We booked the best room in the hotel 10 months early and they gave it away the night before we got there. The replacement room had cig butts and peanuts on the patio. The patio had an awful stench due to it overlooking the hotel dumpster. They blew the whole reservation and offered nothing to compensate. An honest employee there tried to help me out because he knew the room we were put in was no comparison, but he got yelled at for trying to help because he's supposed to tell me all the rooms are beautiful but was honest with me instead. I killed a roach in the bathroom the 1st night and put it out with other garbage from the last guests outside the door and it all remained there for 2 days - the roach, glasses, dishes, dirty napkins right outside the room door. I got us switched to another room after complaining some more(definitely didn't make up for it) and they offered us free breakfast as we were checking out to catch a plane - how thoughtful! The Wyndham Casa Marina staff must be from another planet because that hotel has class but the Reach Resort is easily the worst Wyndham I've ever been to, and I normally like Wyndham Hotels.