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“Friendly service, decent location, nice view, but not clean.” 2 of 5 stars
Review of The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
4.0 of 5 Resort   |   1435 Simonton Street, Key West, FL 33040   |  
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Special Rate
Great Summer Rates - $219
Ranked #29 of 41 hotels in Key West
Vancouver
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Friendly service, decent location, nice view, but not clean.”
2 of 5 stars Reviewed July 29, 2008

I stayed for one night at the Reach last week because it was at a decent price in a location that sounded good.

Pros:
- Staff was friendly and helpful. The electronic safe was not working when I arrived and someone came to fix it fairly quickly. I phoned about the air conditioning, which seemed a little weak upon arrival and someone came up to take a look within about 10 minutes. The air-con still might be a little weak for the summers.
- Location is near the southern-most tip of Key West at the quieter end of the town near Duval Street. A walk to the other end of Duval takes about 20 to 30 minutes and is about 2 km.
- Beautiful view of the ocean and the place has its own private little beach.
- Rooms had a nice modern decor and was in good condition.

Cons:
- Not clean! The floor tiles were dirty. The shower had hair. The bathroom counter-tops had dusty film. Worst of all, the linens had stains and hair. When I asked for new sheets, I found that they too also contained stains and had hair in them.
- There was no hot water for the shower. It wasn't too bad though as the cold water was not so cold.

So, for me, the dirtiness of the room made this just an OK. If cleanliness were not an issue, I would rate this Above Average. As you can see from the photos, the decor, facilities, location and view are quite nice.

  • Liked — Good location and view.
  • Disliked — Not clean.
  • Stayed July 2008, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ft. Lauderdale
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 27, 2008

The Reach Resort is a lovely hotel nestled on the beach in Key West. It is located at the opposite end of the island from Mallory Square which was a fifteen minute stroll. We arrived at 12:30 pm and our room was available to check in early. The self parking rate was $12 per day. Room number 536 was on the top floor and had an ocean view, but it was far enough away from the pool for plenty of privacy. I've noticed that some people have complained about the amount of children at the pool, but I enjoyed the lively family atmosphere. The staff was very helpful and pleasant. The plentiful breakfast buffet was $17 but provided so much food that I skipped lunch most days. Room 536 was elegant and had a Nespresso machine, small refridgerator, large screen TV, chair, sofa sleeper, safe, and plenty of drawer and closet space. Beware: there is construction of a new hotel on the other side of the Reach, but it was not obtrusive to our room. There were small ants in the bathroom. However, I realize that in the Florida rainey season the critters do come indoors at times. One can rent a bicycle for $15 per day from the hotel, and I enjoyed seeing the island with this mode of transportation. What little beach area there is in Key West is always dirty and smelly. This is a fact that one must deal with when visiting the Keys. Overall, the hotel was a pleasant experience and good deal for a three star hotel.

  • Liked — Located on the beach
  • Disliked — Ants in the bathroom
  • Stayed July 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Parker, CO
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed July 25, 2008

We stayed at The Reach for 3 nights in July. We were not impressed. The hotel simply does not meet expectations. Granted, it TRIED really hard to be "swanky" but it just didn't succeed. Their basic rooms are the size of a postage stamp...very small and the most disfunctional room I've ever stayed in. Let me start with the shower because it was the most painful, annoying thing to me! The showerhead shot out the water so fast and hard, it was downright painful! And if you have a sunburn or bald head, you will be in agony. You can't adjust the water pressure at all. The knob only adjust the temperature, not the water pressure. Secondly, the shower only has about an 18" glass partition, the rest of the shower is wide open to the bathroom. That means two things...one, the shower never "warms up" or steams up. It's cold as the air comes in freely. Secondly, as you can imagine, water gets all over the bathroom floor. It's the most ridiculous design I've ever seen.

In an effort to have a "fancy" sink and faucet, you have little counterspace in the bathroom.

As for the rest of the room, it was fine. The bed was comfy with nice linens. It has a little wet bar with great coffee.

The pool is small and the water was cloudy. The "beach" isn't much at all and so covered with dead sea grass, it's not very pleasant either. It's definitly not a swimming beach. But, you really shouldn't be going to the Keys for beaches anyway...even their nicest beaches aren't very nice when you compare them with other Florida beaches. Don't let their claim of having a natural beach persuade you to stay there.

Ricardo, the pool guy was there and he does a great job.

Lastly, they charge you $12 a day for parking and $20 a day for "resort fees." What the resort fee covers? They told me it was for the coffee in the room, internet, gym, etc.... That's some EXPENSIVE cups of coffee! We stayed at the Sheraton Suites -Key West for 2 nights prior...they didn't charge anything extra for in-room, Starbucks coffee, parking, etc...

Reach management, if you are listening, your resort fee is the biggest rip-off ever! For your prices, you should be able to provide free internet , a gym and in-room coffee! I will never stay at another resort that charges a "resort fee" unless I get free parking, internet, in-room coffee and a resort with tennis, free kayaks and lots of other things.

All in all, the resort is nice, it's clean, nicely landscaped. You won't be miserable there. But for the cost, I highly recommend you look elsewhere...it's not a 4 start hotel.

  • Liked — Landscaping, bedding.
  • Disliked — Size of the room, add-on fees.
  • Stayed July 2008, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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St Louis
1 review
5 of 5 stars Reviewed July 24, 2008

We are glad we stayed at this end of the island. Much quieter. College party days are over. The resort was very clean and nice for the special price we got but I heard in the winter it could be 400.00 then it is not worth it. Pool area could be a little bigger and the reviews are right about a lot of kids. But Ricardo saved the day. He was great!! Fun to talk to. Love to you also Lexy. Thanks so much!! The only thing I wished for was a soft sandy beach even in the water with no rocks or seaweed but I knew it wasn't going to be like that. Yes I would stay here again!!

Stayed July 2008
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Fort Myers, Florida
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed July 24, 2008

LOCATION/PARKING:
The Reach Resort is located at the bottom of Simonton Street, one block from Duval, and right on the ocean. If that doesn't tell you enough about the location, just know that it is excellent. It is within walking distance of the Southernmost Point, many restaurants, a small grocery, and the hopping part of Duval (though a bit of a hike, it's easily doable). However, it is the quieter end of the island, which makes it great for those who don't want to be in the tourist trap area their entire vacation.

I cannot comment on parking because we did not have a car for our trip, but as I recall it was fairly expensive. If you really want to enjoy yourself in Key West, rent scooters or an electric car from one of the nearby providers (there are at least two within two blocks of the hotel), because you will pay for parking everywhere you go, and it is always extremely limited.

DINING:
The Reach Resort has its own restaurant on site called The Strip House. It is intended to be moderately upscale. They do have outdoor patio seating near the pool with a views of the ocean as well as an upper balcony, though I cannot comment on the inside as we did not dine there. However, there was a wedding reception held there during our stay, so I am assuming it's a nice venue.

There are many restaurants within a few blocks of the hotel, and we took advantage of that frequently. I highly recommend the Banana Cafe for breakfast/lunch (on Duval just over a block from the hotel), and Ambrosia right next door if you enjoy sushi.

ATMOSPHERE:
Clean. Modern. Open. All words to describe The Reach. The lobby is decorated pretty minimally with neutrals mixing together with bold colors. It's fresh and has a young feel. The outside corridors leading to the rooms criss-cross in many directions, and getting to your room can be somewhat of a maze. But the hotel itself has a very updated feel, as would be expected with its recent renovation.

The pool has been called "small" by some, and I would agree. The pool was always busy during our stay. But the chairs are comfortable, and we did meet the infamous Ricardo, who was every bit what everyone makes him out to be! There is also a beautiful pier area beyond the pool along with the jetski rentals and open beach area, which was somewhat small but the softest beach we found in Key West.

THE ROOMS:
We stayed in an "Island View" room at $165 a night through Hotwire.com. When we walked in, we were immediately happy with the room. The entry, a short hallway and closet area, led to the bathroom on the right and opened up past the bathroom into the main room area. The balcony was at the other end of the room.

The bathroom has a modern island personality with a freestanding sink and counter area made of open dark wood cubby holes, which were stocked with hand and body towels, washcloths, and hairdryer. The counter space was adequate for three people who don't travel too heavy. Vanity items included a nice-smelling shampoo, conditioner, body lotion, hand soap, shower gel, cotton swabs, cotton balls, and even a pair of earplugs (though they weren't needed). The bathroom itself wasn't very large, but large enough to maneuver without shutting the door on yourself. The shower curtain you had to be very careful closing and sealing the area near the head because water tends to get out due to its shape. My boyfriend took a shower immediately after arriving and we had a pool of water on the floor when he was finished.

The room itself is clean, fresh and airy with high ceilings, modern furnishings. Just inside the small hallway to the left was an open sink area with Nespresso coffee maker and a box full of teas, creamer, sweeteners, and stir sticks. Just past the sink on the left was a desk and chair area with internet hookup. Beyond that, an alcove with LCD television and a mini fridge housed in the cabinet. On the right were the two amazingly comfortable beds, and in the far right corner sat a chaise lounge with reading lamp. There was also a ceiling fan in the room, adjustable from a switch on the wall with four different settings. It really was a nice touch, and every time we entered the room we always commented how refreshing it felt. The balcony was equipped with two chairs and a side table overlooking a quiet residential street.

The beds get their own portion of the review because they truly were amazing. They were a plush pillowtop mattress with pIenty of pillows (feather and synthetic). The sheets were crisp and beautifully white, excellent quality and smooth to the touch. A lightweight feather duvet with damask striping topped it off. I even asked the hotel staff if they knew the brand of mattress in the rooms, but no one could answer.

SERVICE:
I had written a note to the hotel via their Web site asking for two beds weeks before our arrival. When we went to check in, the clerk confirmed me for a king bed room. I declined and she said she wasn't sure if she could handle my request, to which I told her I had sent the request weeks ago and management confirmed it. She checked again and suddenly had a room, but it wasn't ready. She offered to store our luggage and call us when it became available, which was a nice gesture. As promised, she did call less than an hour later. When we checked in the second time, they offered to bring our luggage up to our room. The bellhop was friendly and offered excellent dining and activities suggestions when he arrived. We received the same excellent treatment at checkout since we could not take our luggage with us (we were waiting for a boat to arrive).

Also, it should be noted that the maid service was on top of things. We had the "do not disturb" sign up most of our stay, and they respected the request unlike many hotels we've been to. An added nice touch was that they called each evening the sign was up to find out if you wanted your room cleaned or needed fresh towels or bath supplies.

OVERALL:
We were very impressed with The Reach and enjoyed our stay. There was very little noise we noticed, though it may be louder if you have an ocean view room, as most overlook the pool area. Also note that some rooms may face the construction going on directly across the street from the resort. Luckily, ours didn't. I was a little disappointed with the price because I'm used to paying no more than $80 for 3-star and better accommodations in other cities and vacation destinations, but the value compared to other Key West resorts was right on par. I was disappointed that they charged a $20 a day resort fee (plus tax), which seems excessive when all they offer is a pool and fitness center on property. Still, don't let it detract from the big picture: The Reach is a clean, modern, customer service-oriented facility convenient to the best of Key West. Enjoy your stay!

  • Liked — Clean, modern, convenient
  • Disliked — Resort fee excessive
  • Stayed July 2008, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Disputanta, Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 24, 2008

Guests from Disputanta, Virginia:
This recently renovated resort was a pleasant surprise. We made reservations on the way down to Key West and the rooms were very tastely decorated - modern decor. I would like to see the carpet replaced. When we checked in, the gentlemen at the front desk made sure our room had a better view than the one previously selected. Our poolman - Ricardo was fabulous! He made sure you had everything you needed plus he made sure the pool was clean and safe! It is a great place to stay on the other end away from all the activity at Mallory street and the walk is not bad, you can always get a scooter or cab for the ride back! There was construction going on next door but you would have never known it. Thanks for a wonderful time, all of the staff was friendly and helpful.

  • Liked — Beautiful view - nice room - slept great!
  • Disliked — Long walk from Mallory Square
  • Stayed June 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Kissimmee, Florida
Top Contributor
58 reviews 58 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed July 24, 2008

Pros: Bed was very comfortable and clean. Flat screen TV and iPod docking station were awesome. Balcony was nice and you can tell the building has been newly renovated. Staff very friendly and helpful!

Mediums: Construction is going on next door and can get loud, but not too terribly bad on our side of the building. Not in the most central part of town but everything is a short walk or bike ride away anyway. There was a jet ski rental booth right on the beach.

Cons: Pool was small with lots of kids. "Beachfront" was an absolute joke!!! It was filled with smelly, rancid seaweed that permeated the entire property and made the water unswimmable!!! There are some beaches in the vicinity but you still have to hoof it off hotel property.

No shower curtains or doors; they put half of a glass pane next to the shower head but that was it. Did they not realized splashing makes the floor wet?

The room next door ordered room service for breakfast on a Tuesday. Wednesday afternoon the tray and the food was still out collecting flies.

Seriously, I'm glad I didn't pay for it because I'd feel really ripped off. It's not worth the high price at all. For the fee, I'd expect to feel luxurious and all I got was a comfy bed that would have served me better further down the street closer to Duvall.

  • Liked — Comfortable beds, room amenities were great
  • Disliked — Overpriced, smelly
  • Stayed July 2008, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Key West
#9 Luxury Hotel in Key West
#10 Spa Hotel in Key West
#12 Top resorts Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Official Description (provided by the hotel):
Its $32 million renovation complete, Reach Resort is open for business! Emerging as the standard in Key West luxury, this boutique beauty has been completely redesigned and remodeled, but is still in the same great location. ... more   less 
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West

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