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“The Reach Resort” 4 of 5 stars
Review of The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
4.0 of 5 Resort   |   1435 Simonton Street, Key West, FL 33040   |  
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Special Rate
Great Summer Rates - $189
Ranked #29 of 41 hotels in Key West
Longwood, Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“The Reach Resort”
4 of 5 stars Reviewed March 26, 2013

We stayed using Hilton points and were given an upgrade to an ocean view suite. We have stayed here previously, and this room was not quite as nice as the one we paid for, but, based on it being Spring Break, we were pleased. Stephanie on the front desk was great. We prefer the atmosphere at this property to its sister property, the Casa Marina. The Reach is on the beach, clean, and convenient. We were on business and appreciated the efficiency.

Room Tip: Be sure you overlook the gulf.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (338)
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Tampa, FL
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 25, 2013

...but when you know the hotel manager's name (Paul) by the time you leave it's not always a good thing. My wife and I had some difficulties with room service and the front desk, and the service recovery was attempted but not expertly administered for a place of this caliber. Paul had offered to comp an on-property lunch which we had at the lovely outdoor waterfront seating from their Strip House. However, the full amount still found it's way onto my credit card by the time I got home despite the agreement with Paul and confirmation with the front desk prior to check-out. Plus, especially as a Diamond member of this hotel chain's frequent guest program, I had not expected to have this type of trouble.
Their sister property seemed to have nicer public areas; we stopped in there several times for our scooter rental and the EXCELLENT sunset sail on Sebago's catamaran with Captain Matt and 1st-mate Jill. Our concierge at The Reach, Cathie, was very good when she set us up with these adventures.

Room Tip: Our room on the 3rd floor had a partial view of the pool and waterfront.
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review, March 29, 2013
I am sorry for the problems that you experienced with your stay and with your bill. Kindly contact me at your convenience in order for me to correct the error. Paul Bartush, Front Desk Manager. paul.bartush@waldorfastoria.com
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Roanoke, Virginia
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed March 22, 2013

I just got back from Key West, and the staff at "The Reach" was outstanding. Completely made my stay and vacation one to remember. Would like to commend Stephanie and Milda at the front desk for a fantasic job. Thank you so much for taking the time with our needs. Then down on the beach, John and Patrick and Teresa made each and every day worth while. Attending to each request and need. What awesome people and wonderful place to stay. Would highly recommend this resort !! Here's to you !

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Westhill, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 20, 2013

We spent 2 nights at this wonderful hotel at the beginning of March 2013. Room was amazing. Balcony had a wonderful view of the ocean. Walking distance from the main streets, restaurants and bars. We had a great time at La Di Da - pianist playing and singing great 70s and 80s songs. Definitely hope to return to this great place..

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sioux Falls, South Dakota, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 19, 2013

We reserved a ocean view room when we made the reservation. The view was a side view and only if you stood on the corner of the balcony. We used the balcony very little as the neighbors smoked on their deck pretty much non stop. There was a VERY noisy air handler above as well as a loading dock & trash area below the room that was an "upgraded" suite. I had to call after 11pm regarding the air handler noise which stopped but started again promptly at 7am. Our trip was for a relaxing get away and the noise and lack of view spoiled that plan.

The concierge was very helpful in selecting a dinner restaurant and getting us reservations!

Room Tip: If you are looking for an ocean view make sure your view is direct.
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salem, Massachusetts
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 19, 2013

The Reach name describes the super location. You are within reach of so many attractions. Great place for walking. Terrific shops and can't beat the sunset at Mallory Square The beach was beautiful. Very private and had the use of the Casa Marina Hotel next to it. The Service was super. Wait staff pampered guests While on the beach I enjoyed being set up with a chair, towel and sampled Pina Coladas . Some days we were served fresh fruit and popsicles. The rooms were great. What a relaxing vacation. Can't wait to book it again

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Burlington, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed March 18, 2013

Wonderful views no matter where your room is located. The service was impeccable, and the hotel was well kept.The pool was beautiful, and the beach was always cleaned of seaweed. The food at the restaurant was very good. The location was good, close to all of the shops, and you were on the beach. Overall we had a wonderful time!

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review, March 21, 2013
We are so pleased that you enjoyed your stay at The Reach! We look forward to another opportunity to provide you with wonderful service and a relaxing vacation! Paul Bartush, Front Desk Manager, The Reach Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Key West
#9 Luxury Hotel in Key West
#10 Spa Hotel in Key West
#12 Top resorts Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Official Description (provided by the hotel):
Its $32 million renovation complete, Reach Resort is open for business! Emerging as the standard in Key West luxury, this boutique beauty has been completely redesigned and remodeled, but is still in the same great location. ... more   less 
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West

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