Although the beach and pool area is nice at this property, I would not stay here again. it is simply not up to par for the price you pay and I am shocked that this hotel is included under the Waldorf-Astoria brand. Honestly, I've stayed in Hampton Inns that had more impressive rooms and I usually try to avoid Hampton Inns unless they are new.
The lobby is not impressive by any stretch of the imagination. It's small and bland. the "corridors" are outside. Doesn't that make this a motel instead of a hotel? Nothing about the outdoor hallways says luxury or even true cleanliness. As a Hilton gold member, I was supposedly given an upgraded room. ! The room was adequate at best. it wasn't new. it wasn't large, the balcony was downright grimy, including a dirty ashtray on the table outside. the bathroom was pretty terrible. We had an obstructed door to the shower. Our room looked worn and so not worthy of the price we paid. I shudder to think of what our un-upgraded room would have looked like. I probably would have refused to check in. Our "upgraded room" had a very partial, very obstructed view of the water. Um, right..... in all honestly, we faced about 60 other rooms. it was reminiscent of the movie "Rear Window." This hotel would be a peeping tom's delight. Close your shades!
The one saving grace of this hotel is the beach and pool area. Key West is not known for beaches or crystal clear waters so by comparison, the beach here is rather nice. And the pool is nice too. The pool area staff was great.
But this place was NOT worth the price we paid and I will not list it here as my husband doesn't know what we paid and he would be LIVID to know what our less than even mediocre room cost for the night.
When I checked out, I was asked if our stay was nice. I said no, not really. I told the manager that the pool and beach area was nice but that the room itself was AMAZINGLY disappointing and that the price of our stay was totally NOT WORTH IT AT ALL. Obviously, this was a rhetorical question as he did nothing to rectify the situation or even say much of anything..... just a smile and my receipt handed to me.
Lesson learned for me on this one. I usually try to be pretty loyal to Hilton because of the benefits I sometimes receive but in a place like Key West where you can find much more interesting places to stay for a much better price, that's a way better bet. I will not forget next time and we will NOT be staying at this property again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.