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“the premises and views are lovely, interesting and entertaining.” 4 of 5 stars
Review of The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
4.0 of 5 Resort   |   1435 Simonton Street, Key West, FL 33040   |  
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Ranked #29 of 41 Hotels in Key West
Morristown, New Jersey
1 review
“the premises and views are lovely, interesting and entertaining.”
4 of 5 stars Reviewed January 16, 2013

A bit steep once you add the tax and the premises use fee: $350 + $80 = $430. Rooms were nice but not exceptional. Key West is so interesting that we hardly used the facilities at the hotel. although the views were beautiful at night.The king bed was very comfortable but the mattress moved a lot with each movement.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,975 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (345)
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Austin, Texas
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 16, 2013

The Reach exceeded our expectations in every way. In planning this trip, we found several promos and deals, so don't just pay rack rate -- its pricey! Do some research, the deals are out there. Our room was a Tropical Courtyard Room. As promised, it had a king bed and a balcony which overlooked the courtyard. It was nicely decorated in subtle neutrals -- none of that annoying overly bright tropical theme that Florida is usually so fond of. The room had an in-room espresso machine, spa robes, and the NYT each morning. All the amenities you'd expect for the price. Access to the sister property (Casa Marina) was a plus: we made use of the spa and their beach as well as The Reach's own. Location of the property is excellent: close to attractions but not so close that it's overly noisy or touristy. It's walking distance to several restaurants, Higgs Beach, and Duval Street (if that's your thing). They have bike rentals and water sports booking available on site. The concierge was courteous and helpful; we were able to book a tour we wanted directly at the desk. The front desk associate who handled check-in was extremely professional, event the waitstaff at the on-property restaurant, The Striphouse, were consistently helpful, going out of their way to accommodate some dietary restrictions. I would definitely consider staying here again.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Charlotte, North Carolina
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 16, 2013

Outstanding service! I would add that this is more like an upgraded Hilton than a WA property. Still the staff's attentiveness was proper and above expectations. Room was clean and spacious and met our standards. The grounds were well maintained and the location is convienent to all of downtown Key West.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 15, 2013

This property is a disaster. It's like staying at a Motel 6, at about $450 dollars. I normally associate the Waldorf properties with luxury and 5 star accommodations -- not this one. The breakfast was decent and the people working there were outstanding as I had expected, but the room was a complete disaster.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Humble
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 15, 2013

I was having a bad week... the stay at The Reach extended it significantly. Checked in as a Hilton Honors member at $494/night for an Ocean Suite; when looking to extend our stay recognized that the current daily rate was $394/night, but had to threaten to check out early to get the lower rate. Is this how hotel loyalty is rewarded? Room was noisy due to maid/maintenance room with related staff conversations coming through our door. Maid service was not received due to sleeping in to 11am, even though out of the room after that until 5-6pm. Television was a whopping 23-25inches at best. Expresso machine instead of coffee machine - why? Ipod charger did not work. Will not stay at this hotel or any Hilton unless entirely desparate. Yes, it was a bad week compounded by this stay. Of the hotel stays of the last couple years (100+) this was the worst especially for the value received.

Room Tip: Don't be deceived by 'ocean view' or 'suite'.
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  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review, January 19, 2013
Thank you for taking the time to provide the traveling community and our management team with a review of your recent stay. I am sorry that you felt that the staff were not willing to work with you in a more agreeable manner regarding your room rate. I will pass this feedback along to our team members.

I am also sorry that you did not discuss your other concerns with a member of our management team. This would have provided us with an opportunity to assist you in turning around what sounded like a difficult experience that started even prior to your arrival.

Should your travels bring you back to Key West, feel free to contact me. I would be more than happy to assist you in making your stay relaxing and luxurious.

Paul Bartush, Front Desk Manager, The Reach Resort
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Boston, Massachusetts
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 13, 2013

Spent four days in Key West and wish I planned longer stay. I picked The Reach on line because of the beach. I was so pleased with everything else once I arrived. Hotel Grounds were beautiful, Staff was Friendly, pool was clean, location to Duval street, I cant wait to return to Key West and there is no question where I will stay.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 11, 2013

I'm Hilton Honors Diamond Member and have stayed at several Waldorf Astoria properties in NYC, PR, etc. I was not impressed with the standards maintained at this property. Appearance of Lobby is not up-to-standard. Rooms are not great. There's not many ocean view rooms. Also, this property does not provide FREE breakfast or coupons for breakfast to Diamond members.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review, January 19, 2013
I am sorry to learn that your stay at The Reach did not meet your expectations. It is rare for our guests to have such experiences. We are appreciative that you took the time to provide us with this feedback.

While we are not able to extend the specific benefit that you mentioned, we do provide our Diamond Hilton Honors guests with a number of benefits including: one complimentary room upgrade based on availability, a discount on select spa services, and a discount on property activities including; wave runners, kayaks, paddle boards, hobie cats, scooters and bikes.

Hopefully, you were able to take advantage of some of these benefits during your stay with us. We hope to see you again if your travels bring you back to Key West. Paul Bartush, Front Desk Manager, The Reach Resort

Manager's clarification: Just over 25% of the The Reach Resort's rooms have an ocean view. All of the rooms have balconies.
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Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Key West
#9 Luxury Hotel in Key West
#10 Spa Hotel in Key West
#12 Top resorts Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Official Description (provided by the hotel):
Its $32 million renovation complete, Reach Resort is open for business! Emerging as the standard in Key West luxury, this boutique beauty has been completely redesigned and remodeled, but is still in the same great location. ... more   less 
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West

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