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“Great view, expected better.” 3 of 5 stars
Review of The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
4.0 of 5 Resort   |   1435 Simonton Street, Key West, FL 33040   |  
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Ranked #29 of 41 hotels in Key West
Chicago, Illinois
Top Contributor
112 reviews 112 reviews
21 hotel reviews
Reviews in 60 cities Reviews in 60 cities
34 helpful votes 34 helpful votes
“Great view, expected better.”
3 of 5 stars Reviewed December 3, 2012

I made reservation for a room with a view. Checked in and they stated they upgraded us (do to me a gold Hinton Honors member). I went to a nice king studio room, with a horrible view of the the middle of palm trees and the back of court yard. I called down to the front desk and asked if they put me in the right room, they stated they upgraded our room and that was it. I informed them to down grade me to a room with a good view. I was given room 442 that was a king regular room with a AWESOME view

The property is in good condition, but it needs some up keeping and remodeling. Such as we had a walk in shower with with 1/2 glass door with a older looking shower curtain. Not very classy. The drain title in the shower is plain old, dust on the vent in the bathroom.

But because of the awesome view and the sound of the ocean while we slept, it was well worth it.

I might come back, unless I find something with a more updated cleaner rooms with a great view

Room Tip: room 442 has a great view of the pool and ocean
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (334)
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English first
Catonsville, Maryland
1 review
5 of 5 stars Reviewed December 3, 2012

My first time in Key West and I got the opportunity to stay at an outstanding resort. The Reach is located at a very convenient location. The private beach was beautiful and the staff was unbelievable! I don't think I have ever had such personal service. Patrick and John made sure we were always taken care of. Cleaning our sunglasses, giving us free samples of the drink of the day, cucumbers for our eyes and spraying us with cool water. The rooms were clean and upscale. We always had plenty of coffee and that says a lot since we both are big coffee drinkers! I highly recommend the Reach!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Paul B, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review, December 4, 2012
Thank you for taking the time to provide us with a summary of your experience at The Reach Resort! I am so pleased that you enjoyed your stay and experienced first-hand what we have to offer to our guests. We look forward to your next stay with us! Paul Bartush, Front Desk Manager, The Reach Resort.
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Fairfield, Connecticut
1 review
4 of 5 stars Reviewed December 1, 2012

My wife and I did a last minute trip over Thanksgiving week and The Reach was one of the few places we could find a room. From the moment we walked in till the day we left the staff was very friendly and helpful. Chuck and the rest of the bell men were attentive, polite and Cindy at the front desk had us smiling and laughing despite a rather long travel day. We made the most of the beach and pool area each day where Patrick, John and Ricardo were great. As others have mentioned the rooms were a bit pricey, and while very clean showing some wear. If you take the lobby elevator to the 5th floor you can enjoy great sunset views without dealing with the crowds elsewhere in town.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review, December 4, 2012
It is so wonderful to hear that a spontaneous trip to Key West resulted in such a restful and luxurious experience. Thank you for taking the time to mention the staff who took extra special care of you while you were at The Reach. Our team prides itself on determining the individual needs of our guests. We look forward to your next stay with us. Paul Bartush, Front Desk Manager, The Reach Resort.
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new york
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 1, 2012

Once again, The Reach exceeded all of our expectations. We were upgraded to a great room with a magnificent view. As with our past visit, the service was over-the-top. The staff at the front desk, doormen, housekeeping and pool concierge were all extraordinary.
Ricardo at the pool made the stay even more memorable.
I don't know what else to stay other than The Reach is truly a great place to stay when in Key West!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 1, 2012

When we go to Key West either just the two of us or with the kids or with friends there is only one place to stay and that is The Reach. The rooms are upscale(for Key West), always spotless, the staff and ambiance is unequaled any where else in Key West. We've stayed at just about every hotel down there and we feel most a home here, in fact no place even comes close.

Lets start with the little things, Free bottles of water everywhere, iced lemon lime water everywhere, free news papers(Times & WSJ) great gym to workout in. Then you get a really great beach to hang out on, great beach staff from Patrick and John handing out cucumbers for your eyes, a eucalypti frozen towel to cool you off in the hot sun, free ice pops for the kids, frozen fruit coladas, Teresa being there everytime you need a cocktail, and then really great food from the Strip Teak House served to you right on the beach. Not sure what else you can ask for!

The only slight negative I can come up with is that the Breakfast Buffet can be improved, the setting is awesome out on the veranda overlooking the beach but the food selection is limited and not the best. BUT its a short walk form the Reach to Blue Heaven for the best breakfast place in Key West so not all is lost regarding breakfast.

Paul the manager is awesome and always makes sure you are satisfied and comfortable. We are just so happy everytime we stay here because of Paul and his great staff. If you've been to the Waldorf in NY don't expect the same here. Remember its Key West! Some people get turned off because they are expecting the Manhattan Waldorf. Take it down a notch and get into the laid back spirit of Key West, let the staff take care of you and you'll have a great time-Guaranteed!

One last thing, it is on the quieter end of the strip, no cruise ship crowds to deal with and you can still walk to any restaurant worth going to. Ask Paul for food recommendations, he turned us onto the Flaming Buoy which we just love. Had to cross one our favorites off our list to make room for this one.

Room Tip: when you call for a room make sure you compare the square footages of each room you are considering...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review, December 4, 2012
It is like a family reunion when you come to visit us at The Reach! I am so happy that you had yet another wonderful stay. As always, it was a pleasure having you with us. I look forward to your next visit! Paul Bartush, Front Desk Manager, The Reach Resort.
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Ithaca, New York
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 30, 2012

The good:

The Reach has a small private beach

The bad:

i) you will stay in a tiny "3 star" standard room in a 4 star hotel paying 5 star price, but this is key west, not a big deal

ii) the front desk will not tell you that the check out time is 11am, and they will charge you $50/hour for late check out. Don't hang out too late in the night, otherwise you will be ripped off like us.

iii) When we argued that they didn't tell us the check out time when we checked in, the front desk lady was extremely rude. After I showed her that my Expedia reservation email did not have any info about this early check out time and nobody in the front desk informed us when we checked in, she told me that I should complain to Expedia and read their rules on internet myself instead of asking !

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review, December 4, 2012
I am sorry that you had this experience. However, I was present during your check out and remember the conversations clearly. The staff were fair and respectful.

We are transparent with regards to our check-in and check-out times and have them posted on not only our own website but also those sites that sell our rooms. These times are also listed on all reservation confirmations. Our check out time and late check out charges are consistent with Hilton worldwide as well as many other major hotel chains.

If you wish to discuss this further, please be in touch with me via the hotel's main telephone line. Paul Bartush, Front Desk Manager, The Reach Resort.
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Stapleton, Alabama
Top Contributor
88 reviews 88 reviews
20 hotel reviews
Reviews in 39 cities Reviews in 39 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed November 30, 2012 via mobile

The Reach at key west is in the quieter part of town, if you like to be away from the noise and bustle of Duval street. It is very close to the southern most point in the USA The hotel is very nice, worth staying at. The rooms are modern, fresh and large . The pool area is close to the small beach and the pier is nice for just hanging out at . All in all, a very nice place to stay

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Key West
#9 Luxury Hotel in Key West
#10 Spa Hotel in Key West
#12 Top resorts Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Official Description (provided by the hotel):
Its $32 million renovation complete, Reach Resort is open for business! Emerging as the standard in Key West luxury, this boutique beauty has been completely redesigned and remodeled, but is still in the same great location. ... more   less 
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West

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