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“Not the 40th anniversary experience I expected” 2 of 5 stars
Review of Casa Marina, A Waldorf Astoria Resort

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Casa Marina, A Waldorf Astoria Resort
4.0 of 5 Hotel   |   1500 Reynolds St, Key West, FL 33040   |  
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Fall Rates from $229
Ranked #24 of 41 Hotels in Key West
Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Not the 40th anniversary experience I expected”
2 of 5 stars Reviewed April 25, 2013

My wife & I were in Key West for a wedding over our 40th anniversary. We stayed at the Casa Marina because it was the site of the wedding and supposed to be a very nice hotel. We told them we were coming for our 40th. When we checked in we were told that we had been given a room upgrade. Our large room looked out at the roof of a ballroom with the air conditioner vents. It was a large room with only one chair. I would rather have had a smaller room with a better view of anything but air conditioner vents. For the price, it was a very poor experience. If you're in Key West for the tourist things, this is not a convienent hotel.

Room Tip: Ask for anything but the ballroom view. Be careful of the room "upgrades."
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  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,209 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (893)
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English first
1 review
5 of 5 stars Reviewed April 25, 2013

Not only is this hotel the prettiest and most laid back I've ever been to, for an expensive resort. Everyone so nice, and so helpful and the I was even further impressed with Gary ourfun specialist Thank you for making our stay everything we would've never imagined, you are a blessing.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed April 25, 2013

At the beginning of our retirement trip through Florida , we spent 4 days at the Casa Marina Hotel . What a fantastic Hotel and resort. They treat you like kings. Wonderful pools, restaurants and bar. Excellent views , fantastic rooms. What a great way to start retirement. Key West at its best!!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans
1 review
4 of 5 stars Reviewed April 25, 2013

While the rooms are nothing special and don't compare to other WAs we have visited, the property is very nice and the beach is very very good for Key West. We spent one full day of a long weekend on the beach and at the beach restaurant and felt as if we were somewhere in the Caribbean.

Pros: Staff, beach, property overall is very nice
Cons: Rooms, breakfast is over-priced

Special thanks to Carlos at the front desk and Robin at the Sun Sun for excellent service and making us feel so welcome.

Stayed April 2013, traveled as a couple
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Rochester, NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 25, 2013

Our last stay at the Casa was exceptionally pleasant and enjoyable. The hotel staff was very accommodating from Patrick Anello at the front desk to Barefoot Billy's beach & pool crew and also the house keeping staff. As has been the case for most of our stays at the Casa, Patrick checked us in and as always, provided us with a beautiful room. Patrick also gives us an update on the latest island news and any new restaurants we might like to try. Patrick is knowledgable, efficient and truly pleasant to deal with. The character of a hotel is established by it's front line employees and the Casa has an excellent representative in Patrick. Whenever we contact the hotel, Patrick is our "go to guy".

In closing, I would like to say, the Casa is our favorite hotel in Key West and we most definitely will be returning to enjoy the beautiful beach, pools, grounds and service that the staff provides.

Curt & Judy,
Rochester, NY

Room Tip: We like the grand ocean vista room (big balcony), the ocean vista one bedroom suites (very large and...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Indianapolis
1 review
5 of 5 stars Reviewed April 24, 2013

We've been to Key West and Stayed at the Casa Marina three times this year. We enjoy the hotel and island very much. It has everything we're looking for. Fun, convenience, beautiful weather and beach. I want to personally thank the pool help for working hard everyday to make our beach and pool experience nice and relaxing. Thanks to Bob and Constantine for helping us set up each morning on our trip in April and thanks to Mark, Austin and Max for helping us in January.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hana, Hawaii
Top Contributor
57 reviews 57 reviews
24 hotel reviews
Reviews in 31 cities Reviews in 31 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed April 24, 2013

Well when you call your self Waldorf Astoria you would think the first thing you see the front doors would be clean but thay were very dirty with hand prints with 4 bell men standing ther you would think someone would clean them .all doors thru the property were like that and stayed like that for the whole stay the room was ok for the age of the hotel the room was clean but the flate screen tv was only 24 inches the screen that is the tv with speakers added to the size there was no fine dinning on the property you had to leave to get quality food .

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review, April 30, 2013
Dear Jeff V,

We regret that your stay with us wasn't what you expected. We have shared your comments with our team and we will use them as part of our ongoing training to provide the quality hospitality you expect and deserve. Thank you for your feedback.

Warm Regards,

Steven Tresh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Marina, A Waldorf Astoria Resort

Address: 1500 Reynolds St, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Key West
#8 Spa Hotel in Key West
#9 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Official Description (provided by the hotel):
With a $43 million renovation complete, this Mediterranean-inspired resort sits on a 1,100-foot private beach. The historic beachfront resort, combines 1920s ambiance with a chic, contemporary flair, features sophisticated new accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West

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