My husband and I stayed two nights here this past weekend. We booked through our American Express Platinum Travel. We were supposed to get noon check in when available. It was even requested on our reservation. We arrived at 1:30 pm, hopful that we would be able to check in. We were told that our room wasn't ready. Our room wasn't ready until 4:45 p.m. I checked in with the front desk at 3:30 and they said 10 more minutes. At 4:30 p.m., I finally went back and pestered the front desk. They were able to give me a room at that point and said that the person who was in our room paid extra to stay till 4 pm. We were very happy with the rooma and all the resort facilities. The outdoor areas were beautiful. The food from the pool bar/restaraunt was great. The service at breakfast was awful. Both days our server disappeared mid way through our meal and my husbad had to go get the coffe carafe to refill our cups. We also waited a long time to get our bill both mornings. Another couple who was sitting near by us complained about the same thing as they had to refill their orange juice themselves from a carafe on the server's station. The server at the pool was okay. The pool/towel attendants would put towles on all the chairs that had sun the first hald of the day by 8:30 am and would say they were reserved. Most of those reserved chairs stayed empty until mid day. I am not sure if certain guests or members there paid the attendants extra do do this but it made it difficult to get a seat at the pool, especially a seat that was in the sun. The bartenders were also hit or miss. We spent a lot of time at the pool bar and it wasn't always easy to get service. This place is worth a visit...you will enjoy the views and the facilities, just dont expect to be catered to!
- Also Known As:
- Casa Marina, a Waldorf Astoria Hotel
- Casa Marina, a Waldorf Astoria Hotel Key West
- Waldorf Astoria Key West
- The Waldorf Astoria Collection
- Casa Marina Resort
- Casa Marina Resort Key West
- Casa Marina
- Casa Marina Key West
- Official Description (provided by the hotel):
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With a $43 million renovation complete, this Mediterranean-inspired resort sits on a 1,100-foot private beach. The historic beachfront resort, combines 1920s ambiance with a chic, contemporary flair, features sophisticated new accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations.
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- Reservation Options:
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