We used points to get an ocean view room. The room had a terrace and great views of the ocean. Employees there are very nice and went above and beyond with helping us get settled on the beach. Parking is easy and the location is central to several great restaurants.

This is an older hotel that has been remodeled. Finishes in the room are great, but the walls are fairly thin and you can hear people in the room next to you and in the hallways. Also, food selection in the hotel is limited to the typical American hotel menu.

Beautiful location. The staff is very accommodating and helpful. Excellent service.
The rooms do need to be modernized. The bathrooms are out of date and need more amenities.
The buffet breakfast is exceptional. All in all, a great place to stay. A renovation of rooms would add a great deal to the experience.

My wife and I stayed here in February 2013 for a conference I was attending. We enjoyed the resort but found that the rooms were poorly insulated from noise from neighboring rooms. We didn't even find that our neighbors were being loud or obnoxious, just their regular speaking voices pierced right through the walls. Also the room cleaning was a bit sub-par for a $300+ a night Waldorf property-- dirty glasses left lying around. Other than that, which was a pretty big deal, the rest of the resort was fantastic. Great service, great food and great amenities. Location is super too, on the quiet side of Key West, away from the mayhem of Duval Street, yet very walkable.

We decided to stay here because my husband had stayed there with his parents 50 years earlier and he had fond memories. It has been totally renovated and a new wing added. We had a room that opened right onto the beach and it was spectacular. The staff was helpful and courteous. We had a wonderful dinner served at a table on the sand at the Sun Sun restaurant and the food was excellent. Although it is an expensive place, no doubt, it is so worth it. We came away knowing that we will go back again.