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“Find another hotel in Key West” 2 of 5 stars
Review of Casa Marina, A Waldorf Astoria Resort

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Casa Marina, A Waldorf Astoria Resort
4.0 of 5 Hotel   |   1500 Reynolds St, Key West, FL 33040   |  
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Summer Rates from $199
Ranked #22 of 41 hotels in Key West
Dallas
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
“Find another hotel in Key West”
2 of 5 stars Reviewed January 31, 2013

We recently stayed at the Casa Marina in Key West, which is a Waldorf Astoria property. We were very disappointed. The decor of this resort is very uninspired and definitely past its prime. Our room (which was an ocean view room) was very bare with laminate flooring. The furniture was not in good repair and the room was a bit depressing. Little did we know that the service in this hotel is even worse. It was next to impossible to get served at the hotel bar (we finally left) and service at the ocean side bar was very very very slow. After these experiences, we chose to have all of our meals (including breakfast) elsewhere. The resort is a short walking distance from quite a few other hotels and B&Bs which looked to me more attractive and appealing. I will say that the outdoror setting of the Casa Marina is lovely. If you stay somewhere else, it might be worth coming over at sunset to have a drink and enjoy the ocean view. I would not recommend this hotel to others.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review, February 8, 2013
Dear perennialgardener,

Thank you for your feedback. We regret we were not able to provide you with the quality service and amenity accommodations you expected. We are constantly working to enhance our property decor and services and your comments will help us improve in these very important areas. We hope you will reconsider staying with us the next time you are in the area, and we will work to ensure you receive nothing short of a flawless experience.

Warm Regards,

Steven Tresh
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Glen Ellyn, Illinois, United States
1 review
5 of 5 stars Reviewed January 30, 2013

Had the best time at the Casa Marina. Exceptional rooms, service was wonderful! The most memorable part of our stay was our Pool & Beach services that were provided by Brandie. Not only did she keep the drinks flowing but we woke up each morning to her having our favorite spot by the pool reserved (without asking). Brandie went above and beyond to make our stay enjoyable. Give that girl a raise!

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 30, 2013

We chose this resort as this was our last stop on a holiday seeing three different parts of the States and wanted a sunshine finish. We are near the end of our stay & we haven't been disappointed.

I agree with the general consensus that the hotel is lovely and the grounds, beach etc are extremely well kept.

Our check in was fine and the young gentleman at the desk could not have been more helpful.

We have an ocean view balcony room and its fine, well, hotel rooms could always be larger - but that's price dependant. The room is well equipped, it has a fridge, and a coffee machine. There was party on the beach directly below our room one night and the sound proofing as great - couldn't hear a thing.

There's a good fitness room, it is very airy, and generally well equipped. My wife would like some scales in there please.

The pools are really nice, but could be a bit warmer at times!

The reason I didn't give this hotel an excellent score is the coffee machine is rubbish, it produces cold coffee very noisily. Actually the air conditioning and bed are very noisy too!

From a business perspective I was also very surprised to witness/overhear an altercation between two staff members right by the pool in front of guests. Clearly one member of staff was unhappy with an others performance but I would suggest to him in future he asks to speak to his colleague in private - this would have been much more professional.

Overall though this is a really nice hotel and we are having a lovely time - hopefully my comments will be seen as constructive.

Room Tip: An ocean view with a balcony is really nice.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shortssville, ny
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 30, 2013

We had our daughters wedding here and I must say that everything was just as we had imagined but better! Reina Todd was incredible! She made sure everything went perfect right down to the littlest of details! She placed the starfish on the sand herself and made sure everyone was enjoying everything!! This was also a Sunday wedding and she was there till after everyone was dancing! I can't say enough about the food, servers, bartenders, right down to the people who called for taxi's to make sure we got down to duval street to continue the celebration after. We did the jetski tour again because it was so much fun the year before. We needed 12 ski's and they made sure they were there! Yes the rooms are just ok but the only thing I do in there is sleep in a great bed. It's everything else and everyone else that makes this place wonderful!!! There was 60 people who made it to this destination wedding and I'm so glad we chose the Casa Marina and I'm sure everyone who came had an amazing time while they were there!!! Like I said it just doesn't get any better!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Porto, Portugal
Top Contributor
57 reviews 57 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 30, 2013

I booked Casa Marina on Booking a few weeks before starting my trip to Florida, mainly because of the location and what I read on Booking. The hotel and its facilities are beautiful, very well located, beautiful pools and good looking beach, but with lots of sea weed almost hiding the white coral sand... it is not a place to got to the beach, as all of Key West isn't. It is not far form the center, Duval Str., etc. but it is still some 15 min walk, and in August it is quite difficult to walk around on those temperatures, so you would better take the car... Good service except the bar at the pool, which was very slow attending the customers, and took for ever to even ask what we wanted, so we decided to go to town to a quicker bar and with nicer attendants - Sloppy Joe's !!!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 29, 2013 via mobile

From the moment we checked in we experienced beyond terrible customer service. The front desk employee (roman) was unpleasant wouldn't smile and basically ruined my opinion of this hotel. Our room was basically the same caliber of a courtyard Marriott and was worth no where near almost 400 dollars a night. The hotel itself is beautiful but the rooms and customer service will make this my only stay here! Our room was facing the parking lot was tiny. Not to mention the terrible lay out that made it nearly impossible to see the 19" screen tv

  • Stayed January 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review, February 7, 2013
Dear Andrazz7423,

Please accept our sincere apologies for the disappointing stay you recently had with us. We strive to provide our guests the singular Waldorf experience they expect and regret this was not your impression. We will be sure to include your comments as we continuously work to improve upon all aspects of service. We are addressing the experience you encountered at main desk, with our front office team and looking into additional property enhancements. to ensure we're meeting guest needs. We welcome any additional feedback or suggestions you would like to share and hope we have another chance to show you the quality experience you deserve from our brand should you return to the Key West in the future.

Sincerely,

Steven Tresh
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Grand Rapids, MI
1 review
5 of 5 stars Reviewed January 27, 2013

Andrew at the pool and beach was awesome. Super helpful and friendly. He made great conversation and was very personable. What great service! He was always willing and happy to help. He remembered us each day and gave us a lot of tips on where to explore and what to do around the island.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Casa Marina, A Waldorf Astoria Resort

Address: 1500 Reynolds St, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Key West
#7 Luxury Hotel in Key West
#8 Spa Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Official Description (provided by the hotel):
With a $43 million renovation complete, this Mediterranean-inspired resort sits on a 1,100-foot private beach. The historic beachfront resort, combines 1920s ambiance with a chic, contemporary flair, features sophisticated new accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West

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