I stayed at the Casa Marina for the first time this past weekend. The room I stayed in was quite small, however the rest of the hotel was so beautiful so I did not mind. John at the pool was so accommodating and just a pleasure to be around. All in all my stay was great. However, when I returned home it was a different story. I found that my credit card had been charged an extra night. No big deal I thought, I'll just call and have them remove the charge. When I called I spoke to a woman named Sherise (she was working the switchboard so she was not front desk staff) She was rude right from the start. I explained to her my problem and her response was there is nothing I can do to help. I asked her to connect me to someone that could and she told me I would have to call back tomorrow. I then asked if there was another number I could call or an email address as I am a teacher and cannot make phone calls from work. Her response was "don't give me attitude" and she hung up on me. I called back and asked to speak to a manager and she hung up on me a second time. I have never been treated so poorly by hotel staff. I am completely put off by this hotel and would not stay here again. I am completely surprised that Hilton would have someone with such a poor attitude work for their hotels. :(
- Also Known As:
- Casa Marina, a Waldorf Astoria Hotel
- Casa Marina, a Waldorf Astoria Hotel Key West
- Waldorf Astoria Key West
- The Waldorf Astoria Collection
- Casa Marina Resort
- Casa Marina Resort Key West
- Casa Marina
- Casa Marina Key West
- Official Description (provided by the hotel):
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With a $43 million renovation complete, this Mediterranean-inspired resort sits on a 1,100-foot private beach. The historic beachfront resort, combines 1920s ambiance with a chic, contemporary flair, features sophisticated new accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations.
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