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“Beautiful property, exceptional service, great food, wonderful rooms, lots of activities!!” 5 of 5 stars
Review of Casa Marina, A Waldorf Astoria Resort

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Casa Marina, A Waldorf Astoria Resort
4.0 of 5 Hotel   |   1500 Reynolds St, Key West, FL 33040   |  
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Ranked #21 of 40 hotels in Key West
grafton, wi
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
41 helpful votes 41 helpful votes
“Beautiful property, exceptional service, great food, wonderful rooms, lots of activities!!”
5 of 5 stars Reviewed November 25, 2012

My husband and I were lucky enough to celebrate our 14th wedding anniversary here, October 18 - 23 and were soooo happy to have researched tripadvisor to find this wonderful hotel!! Slightly off the beaten path, Casa Marina is far enough from the noise of Duval St but close enough to walk to it's great dining, entertainment, festivities and fun!
I truly do not know what was better - discovering a new restaurant on/off of Duval, enjoying the excellent live music on Duval, or taking in the wonderful property and all it has to off at Casa Marina. Although there is plenty of world class food to had on/off Duval, you must, must dine on the beach and get a little tipsy, while watching the sun set at the Sun Sun Bar and Grill!! I had the most amazing swordfish with spicy sweet chili sauce there! The beach is beautiful and spending at least one afternoon in the hammocks, soaking in the sun, sounds, ocean air is another must!! We saw pelicans, egrets, listened to the ocean waves, ordered boat drinks to our hearts' content! The staff was always there to take your drink order at the pool, on the beach...
And talk about a great staff - you can truly ask anything of them and they accomodate with a smile and go the extra mile. My husband and I wanted to heat up some food we did not want to waste from a restaurant on Duval. We asked if there was a microwave in the bar to heat it up...they promptly brought a microwave to our room to use! I wanted to review earlier so I'd remember names...but do remember Carlos and his inviting smile and welcoming demeanor!
I loooved the rooms - one of the most comfortable beds I've ever slept in! We got an ocean view with balcony - highly recommend it!!
Another great plus of this excellent resort is that they have an onsite watersports shop and they are happy to arrange many types of excursions for you. We did arrange a snorkel, but cancelled due to choppy waters - and this was very simple to do. There were just too many things to do - there were Goombay festivities (wonderful food and entertainment), lots to do, eat on Duval, magnificent tours, the Key West Butterfly and Nature Conservatory...that you really need at least a week...or to go back again. When we do, we will definitely stay at Casa Marina again! Please see my photos and see for yourself! Cheers to all of the staff there!!
I just want to say to some that complained about the beach - it's a natural beach, gets high tides, so, yes, they probably do have to bring in sand - so what? And sometimes they do get sea plants in and it smells a bit - so what? You're in a tropical location that gets battered by tides and rain - live with it - this property is gorgeous!!

Room Tip: Ocean view with balcony is well worth it!!
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
LHP, FL
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 25, 2012

This is our second trip to the Waldorf for Thanksgiving and we had a wonderful time. The staff, especially Pat who checked us in, were so accommodating. Check in was a breeze and we got the room we wanted. Beach staff were great and I had the best Cheeseburger of my life from the beach Cafe. Great activities for the kids and waterspouts were great too. See you next Thanksgiving!!!!

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
Top Contributor
97 reviews 97 reviews
16 hotel reviews
Reviews in 31 cities Reviews in 31 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed November 25, 2012

Arrival was seamless, friendly and room ready for occupancy. A great Westin bed for sleeping in and view out to shore was gorgeous. All staff were helpful, friendly and timely to meet all requests. Only item that was odd is that there was no drawers for putting away personal belongings in the room. We managed just fine regardless. I wouldn't hesitate to stay here again!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Port Washington, New York, United States
1 review
5 of 5 stars Reviewed November 25, 2012

We just got back from a one week stay at Casa Marina. It was absolutely amazing. From the time we arrived we were treated like royalty. On the first day Mark, Bob, and Austin asked us what we needed and liked and provided it for us the entire week. They went out of their way to make sure we got everything we needed or wanted. The hotel is beautiful. The location is perfect. The breakfasts are amazing. We usually go someplace different every Thanksgiving but after this vacation our party of 16 is in agreement that we found our paradise....

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Poughkeepsie, New York
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed November 25, 2012

I loved it at the Casa Marina! It was so relaxing to lay on the beach especially when Mark gives us grapes and calls us "sungoddesses". Our room had a flooding problem one day but it was corrected immediately. The resort was so beautiful...,.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hopewell Junction, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 25, 2012

I did not know what to expect from the Casa Marina Resort after looking at some Tripadvisor reviews. Our family experience was perfect. The rooms are well appointed. The beds and bedding are amazing. Pillows and comforters are very comfortable and the highest quality. Room size is perfect. We had traditional doubles, and they are well appointed, clean and modern.

The facility layout is excellent. The beach and pool are paradise. The beach staff is attentive and goes above and beyond. They had chairs and towels set up daily for our group in our own spot. Mark and Austin will do anything to be sure your needs and expectations are exceeded! Great activities, restaurants...whatever you need.

We will be back.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Allentown NJ
1 review
4 of 5 stars Reviewed November 25, 2012

This is our 4th visit and what stood out the most this trip was the pool staff specifically Graham and Brandie....we had our 11 yr old daughter and 7 yr old son with us...everyday Brandie and Graham showed them a good time by the pool and went above and beyond making sure they were enjoying themselves and paying attention to them. Not because it was there job it seemed, it was because they truly enjoyed them. So much so that my kids were genuinely sad to leave more so than ever before and i attribute it to them....hold onto them...they're fantastic and the Hewitt family from NJ looks forward to seeing them again very soon !

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Casa Marina, A Waldorf Astoria Resort

Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Casa Marina, a Waldorf Astoria Hotel
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort
Casa Marina Resort Key West
Casa Marina
Casa Marina Key West
Address: 1500 Reynolds St, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Key West
#4 Romantic Hotel in Key West
#7 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Official Description (provided by the hotel):
With a $43 million renovation complete, this Mediterranean-inspired resort sits on a 1,100-foot private beach. The historic beachfront resort, combines 1920s ambiance with a chic, contemporary flair, features sophisticated new accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 
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