We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“It was a Great Vacation!” 5 of 5 stars
Review of Casa Marina, A Waldorf Astoria Resort

Save Saved
You added Casa Marina, A Waldorf Astoria Resort to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Casa Marina, A Waldorf Astoria Resort
4.0 of 5 Hotel   |   1500 Reynolds St, Key West, FL 33040   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Rate
Summer Rates from $199
Ranked #24 of 41 hotels in Key West
Poughkeepsie, New York
Reviewer
4 reviews 4 reviews
“It was a Great Vacation!”
5 of 5 stars Reviewed November 25, 2012

I loved it at the Casa Marina! It was so relaxing to lay on the beach especially when Mark gives us grapes and calls us "sungoddesses". Our room had a flooding problem one day but it was corrected immediately. The resort was so beautiful...,.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

4,054 people have reviewed this hotel

Traveler rating
    2,102
    1,014
    520
    248
    170
See reviews for
1000
1912
63
195
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (860)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hopewell Junction, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 25, 2012

I did not know what to expect from the Casa Marina Resort after looking at some Tripadvisor reviews. Our family experience was perfect. The rooms are well appointed. The beds and bedding are amazing. Pillows and comforters are very comfortable and the highest quality. Room size is perfect. We had traditional doubles, and they are well appointed, clean and modern.

The facility layout is excellent. The beach and pool are paradise. The beach staff is attentive and goes above and beyond. They had chairs and towels set up daily for our group in our own spot. Mark and Austin will do anything to be sure your needs and expectations are exceeded! Great activities, restaurants...whatever you need.

We will be back.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allentown NJ
1 review
4 of 5 stars Reviewed November 25, 2012

This is our 4th visit and what stood out the most this trip was the pool staff specifically Graham and Brandie....we had our 11 yr old daughter and 7 yr old son with us...everyday Brandie and Graham showed them a good time by the pool and went above and beyond making sure they were enjoying themselves and paying attention to them. Not because it was there job it seemed, it was because they truly enjoyed them. So much so that my kids were genuinely sad to leave more so than ever before and i attribute it to them....hold onto them...they're fantastic and the Hewitt family from NJ looks forward to seeing them again very soon !

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
1 review
5 of 5 stars Reviewed November 24, 2012

The staff at Casa Marina is worth visiting. Mark reserved us chairs each day labeled "sun goddesses" and even brought us grapes to snack on. He was great with restaurant recommendations around Key West and with activity recommendations at the resort. Hotel was beautiful and quiet. Room was spacious, clean, and comfortable. Go visit Mark!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed November 24, 2012

This resort is beautiful and a huge amount of cash has clearly been invested in the property. The waterfront setting is terrific and Key West is a special place.

However, I was left disappointed by the standard of service at the resort. The staff at the pool side bar were surly to the point of rudeness but the front desk staff, concierge and doormen all need to raise their game too. As a visitor from the UK, I generally find staff at US resorts in this price bracket to be outstanding. That wasn't the case here.

We stayed in a very spacious and pleasant one bedroom suite, next to a guest room which was being used to provide spa services. This seemed odd. Why aren't such services delivered in a purpose built area? It wouldn't have troubled me but the ladies working in the spa sat outside our bedroom window from breakfast time on Sunday morning making telephone calls.

In fairness, I hadn't expected a top quality room as I had used Hotwire to make the booking. The Casa Marina appears as a Hot Rate hotel on this website. Do some detective work when booking and you can save a bundle on the advertised rates.

Room Tip: Do everything you can to get a room facing the ocean. Rooms on the ground floor / first floor get mo...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 24, 2012 via mobile

When you get to the Casa be sure to look these gentleman up they will totally take care of you wow!!! Ice pops sprays sunglasses cleaning free drink to much to mention Patrick is the front desk prince Bob and Mark cabana boys are the best we will be back

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 23, 2012 via mobile

If you get to stay in a room with a view, balcony and a bath tub you will not agree with this review. For everybody else, stay away from this place! With $25 for parking, $15 for resort fee, $50 breakfast (for 2) you are looking at 100 bucks a night in addition to the 60000 points you just spent here. It's not worth it even with the following advantages:

Amazing beach - hammocks, sun chairs and towels
Great location - easy walk to Duval
Prestigious and historic
Complimentary refreshing flavored water

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Casa Marina, A Waldorf Astoria Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Casa Marina, A Waldorf Astoria Resort

Address: 1500 Reynolds St, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Key West
#7 Luxury Hotel in Key West
#8 Spa Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Official Description (provided by the hotel):
With a $43 million renovation complete, this Mediterranean-inspired resort sits on a 1,100-foot private beach. The historic beachfront resort, combines 1920s ambiance with a chic, contemporary flair, features sophisticated new accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Expedia, Booking.com, Agoda, Tingo, BookingOdigeoWL, Priceline, getaroom.com, Travelocity, Venere and Otel so you can book your Casa Marina, A Waldorf Astoria Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West

Owners: What's your side of the story?

If you own or manage Casa Marina, A Waldorf Astoria Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.